Zeacom, a leading technology and unified communications company, is preparing to host its annual North American conference, Zeacommunity 2011. The conference is held every year as an opportunity for companies to discuss and evaluate trends in the customer service, and more specifically the call center, industry.

Zeacommunity 2011 will be held from January 31 through February 2, in Irvine, California. End-users and resellers of Zeacom’s contact center solutions are allowed to register to attend the event. The attendees will have a chance to give Zeacom insight on what does and does not work for them, in regard to their products. Those in attendance will also be able to attend different workshops, which are being developed around improving the user experience and discussing popular industry trends.

In addition, there will be a number of speakers from the call center and customer service industry. These renowned industry insiders include the CEO of Zeacom, Miles Valentine, the CEO of the American Teleservices Association, Tim Searcy, and Talking on Purpose Inc.’s Juliet Funt. Searcy, in particular, will be a hot speaker as he is a very respected industry leader with extensive knowledge on the market. Searcy has a column in Customer Interaction Solutions.

In a recent interview with TMC, Searcy disclosed that his presentation at Zeacommunity 2011 will focus on privacy regulation in the call center industry. Searcy said, “In the contact center space, the next great wave of regulation and legislation is going to center around more privacy.” Searcy hopes to find solutions before this legislation is passed so that call centers are not hopelessly restrained. Regulation would be a great obstacle in the call center industry. Searcy’s talk will give attendees an opportunity to brainstorm strategies to deal with this upcoming regulation.

End-users and Zeacom resellers can register for Zeacommunity 2011 on their website.