WorkSpace Communications Partnership with AltiGen Delivers SaaS Contact Center Solution
WorkSpace Communications, one of the premier cloud providers of unified communications solutions, recently signed an agreement with AltiGen Communications, a leading provider of integrated Microsoft-based unified communications solutions. Per their partnership agreement both companies will deliver a hosted, software-as-a-service (SaaS) contact center for Microsoft Lync.
WorkSpace as a Contact Center
The integration of this partnership works beneficially for both companies. By having WorkSpace as a contact center solution, clients have the ability to integrate the productivity benefits of Microsoft Lync, in addition to having the efficiency of AltiGen’s MaxACD contact center technology. Officials said that the hosted Lync contact center can be integrated and deployed with WorkSpace Communications, or, with an existing premise-based Microsoft Lync server solution.
“We’re extremely pleased to partner with WorkSpace Communications on this integrated offering,” says David Tang, VP of Service Provider Sales & Marketing at AltiGen. “It combines our unparalleled MaxACD (automated call distribution) contact center solution with the gold standard in unified communications technology to give companies a great suite of productivity, efficiency and flexibility business tools.”
Why the Integration?
The alliance provides a strong competitive advantage for companies that need both a contact center and unified communications. According to Bryan DiGiogio, CEO of WorkSpace Communications, the package is a perfect comprehensive hosted solution for customers that already have their own premise-based environment. The partnership helps assist the needs of companies at various stages of their platform development.
Other Software Platforms Features
AltiGen’s software-based platform offers features like ACD, auto attendant (AA), quality monitoring and call recording features.
WorkSpace offers a number of additional contact center support features like call forecasting, platform administration, enhanced reporting and root cause analysis.