Company: CallFire
Website: http://www.callfire.com/

CallFire call center provides a reliable, enterprise-grade VoIP platform that powers voice broadcasts, call centers, call tracking, and text messaging campaigns. CallFire is dedicated to providing high-availability systems, intuitive user interfaces, furious developer support, and unparalleled customer care in order to transform how companies do business.

Key Features

CallFire call centers get to work quickly, without any infrastructure costs. In fact, their slogan is “Sign up, add funds, start dialing. It’s that simple.” CallFire’s key features include an increase in sales leads and revenues, a vast reduction in infrastructure costs, easier ways to track a return on investment (ROI), and finally, call analytics and recordings which can be accessed at any time. Callfire call centers offer competitive rates and developed three featured components:

Voice Broadcast

• Sends thousands of call simultaneously.
• Enable multiple campaigns to run smoothly and efficiently.
• Highly competitive rates to get your campaign up and running.

Virtual Call Center

• Powerdialer will increase efficiency up to 30%.
• Small or large business capabilities, with no set up fees or monthly costs.
• Easy to use Interactive Voice Response (IVR), no programming.

Voice XML & APIs

• Designed to allow greater flexibility across a variety of applications.
• CallFire’s Web Service Client allows users to quickly test various CallFire web services, such as, Listserve or CampaignService.
• Series of video tutorials demonstrating how to set up and test services.

Technology

CallFire call center is offered as a software-as-a-service (SaaS), and virtual cloud call center.

Support

CallFire call centers can be reached M-F from 6am-6pm (PST). Support can also be accessed by email.

Happy Customers

CallFire has over 37,000 customers including political groups, non-profits, insurance agents, small business owners, and marketers. CallFire recently worked on NoOnProp8 and Unified ServicesLLC cloud call center campaigns.

Bottom Line

The CallFire call center is designed to be easy to use, with training videos, weekly webinars and very useful help pages. Callfire’s cloud call center is another tool which allows employees to work remotely. The customer’s data and call outcomes are stored securely on the cloud. Callfire also provides the tools to monitor the employee’s phone activities while on the job.