Compare Call Center Software

— May 15, 2002

Melbourne, Florida , Synergon Solutions, a premier 24/7/365 technical support and customer service outsourcing company, today introduced their new Technical Support Start-Up Package.

Synergon?s Technical Support Start-Up Package has been specifically designed to offer equipment manufacturers, software developers, facility end-users and nearly any other industry involved in technology, an affordable customized global technical support and customer service presence.

Details of Synergon?s 24/7 Technical Support Start-Up Package include: up to 250 calls (average of 15 minutes per call) · completely transparent to the end user (calls answered in your company name) · 15 second average speed of answer · 2 minute max peak hold time · sophisticated call tracking system · web-based reporting and ticket access · support for all major hardware and software · integrated on-site dispatch services and installation.

The fees for this service start at under $ 4,500 per month. The normal start-up fees are waived with a signed contract.

Gary Bradley, Synergon Solutions? President & CEO, stated, ?From the software product development start-up to the established telecom OEM, Synergon?s cost-effective options make outsourcing a company?s Help Desk and On-Site Services the quickest and easiest way for them to offer their products to the global marketplace.?

More details about Synergon Solutions and their new Technical Support Start-Up Package can be found by visiting their web site at http://www.synergon.net.

# # # #

About Synergon Solutions, Inc.

Synergon Solutions is a premier 24/7/365 service provider specializing in offering equipment manufacturers, software developers, facility end-users and nearly any other industry involved in technology a customized global technical and customer support presence. From the software product development start-up to the established telecom OEM, Synergon?s cost-effective options make outsourcing your In/Outbound Call Center, Help Desk and On-Site Services the quickest and easiest way to offer your products to the global marketplace. Services include in/outbound customer service, help desk support for software applications, remote hardware diagnostics and being on-site with our certified technicians within four hours of dispatch. For further information, please visit http://www.synergon.net or call toll-free 1-800-820-6103.

Contact: Brian K. St.Ours

Synergon Solutions

(800) 820-6103 x2192

bstours@synergon.net

: VoIP Predictive Dialers – a Technical Legacy

Placing outbound calls is an inseparable part of call center operations. For years now call centers have been leveraging predictive dialers for easy automation of their enormous outbound calls. But the trends of technology and science are ever-changing. So are the needs of proliferating call center industry. The recent such technological leverage that has hit the market is VoIP predictive dialers. As the name inflicts VoIP predictive dialers work on the same platform as predictive dialers but with VoIP technology operating at the back.

VoIP predictive dialers are based on SIP (Session Initiation Protocol) that runs smoothly with all communication infrastructures and VoIP environs. Besides, reducing expenses on dedicated communication infrastructure it put call automation and routing at ease.

The exclusivity of VoIP predictive dialers lies in its keen prudence to distinguish amid an answering machine or live call, network crunches or out of order numbers. A blend of all these leverages deliver a perfect solution for multi campaign handling, efficient call routing, minimized operating expenses plus a highly customizable software to match up diverse business needs.

What more, with VoIP predictive dialers one can cut maintenance and infrastructural costs to almost half.

With VoIP support it enables agents to work and coordinate from remote location as well. This means, now the agents have the liberty to work from home and yet deliver maximum output.

VoIP predictive dialers has opened new gateways to success and profits. Leveraging the enormous benefits of VoIP predictive dialers is a sure shot way to victory.

Planning your own call center? For more solutions and ideas on VoIP predictive dialer log on to www.yoursautodialer.com

Find More Predictive Dialer Articles