Uncommon Strategy for the Call_Solutions Protocall Business Positions Company Solidly Among Top 50 U.S. Outbound Contact Centers
— March 5, 2002
Waukesha, Wis., March 5, 2002 — Just four years ago, Protocall Communications, a specialized Call_Solutions Company, turned its back on a half dozen profitable service offerings to focus on business-to-business and business-to-consumer outbound telemarketing. Protocall had fewer than 45 employees at the time and faced a cold reality: the industry, instead, was moving swiftly toward diversification. Agencies were scrambling for business with corporations trying to outsource complex and costly sales and customer service operations.
Because selling is the ultimate challenge, irregular results and fleeting opportunities, traditionally, were considered absolute barriers to long-term client relationships, full call center utilization, and consistent quality. New thinking was that outbound selling could be made less volatile by blending it with inbound customer service, IVR (Interactive Voice Response) and web-enabled customer interaction. ?So, in dedicated sales, you must be just about perfect or you perish,? says one of the architects, Protocall CEO Scott Kleinknecht. ?Experts, and the clients we let go, wished us luck, but they predicted we might not survive the year.?
Nearly 400 employees later, at two locations, Laurel and Baltimore, Maryland, Protocall has joined an exclusive club. Customer Inter@action Solutions magazine (CIS), announces this week that it is among the Top 50 outbound call centers in the nation. The magazine started tracking call center productivity in 1986. Annually, agencies that answer detailed questionnaires are ranked by billable minutes. These must be verified for a prescribed 12-month period by each of the agency?s telephone service providers and the agency independently. This is Protocall?s first year on the list, and it is among just ten percent that specialize exclusively in outbound sales.
?Our goals were never size-oriented,? said Kleinknecht. ?Our business?s first priorities have always been to achieve the highest quality sales possible and prosperity for employees and clients. The rest would take care of itself.? Far from folding in its maiden year, 1998, Protocall captured the industry?s three most coveted quality awards. This Spring, it will receive its fourth consecutive MVP Quality Award (CIS).
Outbound specialization is only one-third of the Protocall business unit?s formula. The business focuses its intellectual and technical resources in just three areas: telecommunications, high-speed Internet access, and energy. ?Almost monthly, we re-direct other industry business to other members of our Call_Solutions family,? Kleinknecht said. ?Technology grows more complex, and the choices for consumers more bewildering, every day. We refuse to sell our clients, or employees, short by juggling too many things at once.?
Protocall?s success has attracted suitors, as well as loyal clients and awards. Last month, Protocall was acquired by Call_Solutions, headquartered in Waukesha, Wisconsin. With now 13 focused business units, and counting, under the Company banner, founder and CEO George Dalton is positioning the new enterprise to specialize in marketing services governing every phase of customer interaction.
Pay-for-performance, or risk sharing, the third prong in Protocall?s formula, is the driving force behind quality, sales, and consistency, according to Company officials. ?That?s why this great team of people really appealed to us,? said Dalton. ?When this highly specialized teleservices business unit says, ?we don?t get paid unless we make the sale,? what it is saying is ?we will make the sale.? That sureness and trust will help this Company capture its share of the outsourced marketplace, create jobs for the Maryland region, and empower employees to prosper.?
Background
Call_Solutions Companies work together in harmony as full-service providers of customer relationship marketing services, offering specialized ?call centers inside? the campaign for telephone order processing and customer service, direct mail promotional campaigns with personalized, digital print production (e-mail or print), and advanced on-line order entry systems tied to fulfillment operations.
Protocall Communications, a Call_Solutions Company, specializes in high-tech business-to-business and business-to-consumer outbound teleservices, including digital broadband products and services, energy, local and long distance, paging, telephone sets, DSL, T-1s, T-3s, and calling and term plans.
Corporate Contact: ????
Kevin Kasper
Call_Solutions Companies
262-827-6404
info@callsolutions.com
Find More Outbound Call Center Press Releases
No commentsAvaya Platinum Partner Merrill & Associates Announces Engineering and Application Strategy
Brea, CA — October 30, 2008
Merrill & Associates a Platinum Avaya Partner and Solutions Provider today announced that they are adding to their network engineering teams and increasing their efforts around unified communications and applications. Mike Merrill, President and CEO, made the announcement.
“The future of this industry is in unified communications and IP-enabled applications,” said Mike Merrill, President and CEO. “Adding to our engineering resources will allow us to remain strong in TDM-based areas, while growing our company through network integration solutions including CRM and Security Solutions.”
Merrill & Associates is a leading provider of end-to-end communications services including Unified Communications (UC), Voice over IP, convergence, mobility, and contact centers. They also specialize in consulting, design, implementation, maintenance, and technical support services. As a Platinum Avaya Business Partner, Merrill works closely with Avaya and other strategic partners such as Cisco, Extreme Networks, Juniper Networks, NetIQ, Polycom, and Tandberg, to integrate the latest hardware, software, video and applications into leading-edge business solutions.
“We truly believe that our partnership with Avaya will help us to add tremendous value to our customers through unified communications and contact center solutions,” said Lenin Rodriguez, CTO. “However, our ability to provide other solutions such as Microsoft integration to telephony services, video, and data is what our customers are looking for. They want a true end-to-end provider that can design, implement, and support their network as a whole.”
About Merrill & Associates:
Founded in 1989 Merrill & Associates is a Platinum Avaya Business Partner and has strategic partnerships with Cisco, Extreme Networks, Juniper Networks, NetIQ, Polycom, Tandberg and many others. Merrill delivers scalable, cost-effective solutions tailored to a customers communications.
###
Outbound Call Center Vendors Are A Necessary Strategy For Seeking Out Brand-New Prospects
Outbound Call Center Vendors Are A Necessary Strategy For Seeking Out Brand-New Prospects
Outbound Call Center Vendors Are A Necessary Strategy For Seeking Out Brand-New Prospects
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Outbound Call Center Vendors Are A Necessary Strategy For Seeking Out Brand-New Prospects
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Outbound Call Center Vendors Are A Necessary Strategy For Seeking Out Brand-New Prospects
By: Brittany Ghoman
About the Author
You need to visit Tele-Center Inc. to have a look at more information available on <a href=”http://www.telecenterinc.com”>call center outsourcing</a>. To get help with how to <a href=”http://www.clickadvant.com”>increase website traffic</a> visit Clickadvantage.
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Article Source: http://www.articlesbase.com/ – Outbound Call Center Vendors Are A Necessary Strategy For Seeking Out Brand-New Prospects
Product sales can continue to increase in a slump. Throughout a time like this, it can be vital to realize easy methods to multiply sales in a manner which is beneficial employing your business model expenditures. In the following paragraphs deal with why a telesales companies may bring you more sales even during these a down economy.
Lead generation agencies offer advantages as their salespeople are comfy using the phone. Utilizing a prospecting firm can can help you gain more new qualified prospects that your salespeople can close. Using a lead generation organization permit your salespeople to become productive doing other activities while the lead generation organization can build a listing of prospective new potential consumers to get your business.
Among the many hardest drains to your time is being on the phone with uninterested customers. This opens you up to perform the greater productive activities in the business which in turn acquire more potential customers or prospects, resulting in lower new client costs.
The rugged business environment indicates you need to value the application of your current advertising and marketing funds extremely more. The outbound telemarketing agency could have crossed the uninterested people off your list allowing you to have an overabundance of sales in the shorter time period, cutting your cost of acquisition per new customer.
A great number of business owners battle with inconsistent sales to new prospective clients. You are able to delegate the finding of prospects along to a lead generation provider and the building of one’s sales pipeline will result in a whole lot more sales, lessening your current expense to get new clients.
Outbound telesales isn’t really well liked process of countless salespeople plus they will procrastinate on achieving this activity. Using a business to achieve this will definitely improve the efficiency of your sales agents and decrease your over-all costs.
Scores of salesmen who will be customer facing don’t have time for them to find new business because they also have to support customers and prospecting to ensure that they do not drop from the radar. Using an outbound telemarketing company can keep new prospects flowing in and lowers your costs because you can have a fixed cost that is offset by new business growth.
Small amount of firms are trying to find income on the phone and your business will likely be one of one of the few prospecting for business on the telephone simply by using a outbound telemarketing business the can add significantly to your bottom line. These companies can reach potentially five times more prospects than your salespeople can reach.
It’s tough to recognize how many clients you might acquire by means of your salespeople. Having a outbound call center firm can help you monitor your new client flow to ensure that you’ve the best value for your dollar and can show that it is costing less to reach new prospects than before.
Employing a outbound call center vendor lets you allocate your human capital in several completely new solutions. This could possibly enable you to decrease overhead along with improving profits.
Your business is really going forwards or backwards. In case you merely trying to wait out the economic tempest, you, yourself are losing the perfect opportunity to grow sales. A financial bad time is a superb time in your case to be able to increase sales with a lesser number of the competition banging on the prospects doors.
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You need to visit Tele-Center Inc. to have a look at more information available on <a rel=”nofollow” onclick=”javascript:_gaq.push([‘_trackPageview’, ‘/outgoing/article_exit_link’]);” href=”http://www.telecenterinc.com”>call center outsourcing</a>. To get help with how to <a rel=”nofollow” onclick=”javascript:_gaq.push([‘_trackPageview’, ‘/outgoing/article_exit_link’]);” href=”http://www.clickadvant.com”>increase website traffic</a> visit Clickadvantage.
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You need to visit Tele-Center Inc. to have a look at more information available on <a rel=”nofollow” onclick=”javascript:_gaq.push([‘_trackPageview’, ‘/outgoing/article_exit_link’]);” href=”http://www.telecenterinc.com”>call center outsourcing</a>. To get help with how to <a rel=”nofollow” onclick=”javascript:_gaq.push([‘_trackPageview’, ‘/outgoing/article_exit_link’]);” href=”http://www.clickadvant.com”>increase website traffic</a> visit Clickadvantage.
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No commentsTips for Political Marketing and GOTV Strategy in the Cloud
Santa Monica, CA — June 9, 2010
In the spirit of election season, here are 8 tips from telecom expert CallFire for developing an online Political marketing strategy or GOTV campaign in the Cloud. CallFire attempts to highlight trends in online political warfare specifically in the 2010 election cycle.
#1 Market your candidate in search results on Google and Bing
Around election time people will be searching these and other search engines by candidate name. Your search result should appear for similar queries and any relevant permutations. Consider showing your candidates ad whenever someone searches for the names of political opponents.
#2 Place site-targeted ads for your candidate on Political websites
Content match advertising allows you to place video or text ads for your candidate across various websites and mobile devices. Consider targeting geographically relevant local news websites and the political news sections of nationally read publications Huffington Post and Politico.
#3 Accept campaign contributions online, via telephone and snail mail
Make it blatantly obvious how supporters can donate to your campaign. Services like Google Checkout, CampaignPay and PayPal allow you to build web-forms to accept online donations. Seemingly simple variances in ad-copy and your call-to-action text can result in considerable percentage changes in your collections efforts. (Fast forward to minute 18:00 to watch Dan Siroker discuss how small changes in user interface design can change donation outcomes.)
#4 Enable volunteers to make voter-outreach calls from home
Some volunteers prefer to work from home. In 2008 and 2010 we saw an increase in on-demand Virtual Call Centers usage by political folk. Solutions like CallFire’s own Cloud Call Center and Five9’sVirtual Call Center software allow volunteers to be geographically distributed areas of the United States.
#5 Survey your population via telephone and social media
Make calculated efforts to collect data on your voting population with online & telephone surveys. For example Facebook and Twitter support applications like RealPolls, providing an easy tool to survey Facebook users. Toll Free feedback hotlines can easily be set up using a Cloud IVR system like CallFire or Angel. Advertising an anonymous feedback hotline allows voters to freely voice their opinions, giving them the opportunity to be heard.
#6 Tailor communication by age, location & political affiliation
If you’re mobilizing volunteers for phone banking, ensure voter-lists are paired with volunteers of similar backgrounds. This creates trust and increases the chances they will discuss issues of mutual importance. For email campaigns, be sure to address issues important to that specific voter. Electronic communication affords you relevance and micro-targeting like never before.
#7 Try the “Google Surge” (no, it’s not a dance move)
The phrase “Google Surge” or “network blast” refers to practice of buying all online ad real-estate for a single ad-network in a given geo-targeted area. A network surge can cost anywhere from M-20M per surge but ensures thousands in your geographic area will see an ad from your candidate.
#8 Partner with an experienced Political Technology company
Experience trumps all, so if you’re late to the game and don’t want to architect your Cloud campaigning solutions in-house, we suggest you find a great technology partner. We recommend a company like Action Kit or an experienced creative political consultancy like CraftDC. If you can’t afford one, a hosted CRM such as Salesforce or Leadmaster platform can be used to manage your outreach efforts.
To accurately measure your outreach efficacy you must define quantifiable success metrics!
The modern political campaign seeks not only brand awareness, but also interaction and voter education. Always question your assumptions, rely on real-time data feeds and create innovative ways to connect with voters.
About CallFire:
CallFire is an industry leader in cloud telephony services that makes using VoIP simple. CallFire specializes in providing high-availability systems, beautiful user interfaces, furious developer support, and unparalleled customer care. Our products include hosted power dialing for agents, voice broadcast, toll free numbers, call tracking analytics and voice APIs. Our tools help developers, carriers & publishers build useful telephony applications. CallFire is located in Downtown Los Angeles and is comprised of a friendly group of intellectuals with aspirations to revolutionize how companies do business.
For your reference
Patrick Michael Kane – Technology driven political advocacy expert
Website: http://www.actionkit.com
Brian Donahue – Political Consultant & Founder of Craftdc.com
Website: http://www.CraftDC.com
Dan Siroker Video: “How We Used Data to Win the Presidential Election” Stanford University & Dan Siroker – the former Data Analytics Manager for the Obama campaign.
Youtube: http://www.youtube.com/watch?v=71bH8z6iqSc
Election Assistance Commission – Data from 2008 http://www.eac.gov/News/press/eac-releases-data-from-2008-presidential-election
Contact:
Becky Siegel
213-221-2218
# # #
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