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Charlottesville, VA — August 02, 2011

Today Inova Solutions announced a new reseller partnership with MicroAge. As a certified Inova Solutions reseller, MicroAge is increasing the Inova Solutions footprint and bringing Inova?s call center solutions to a wider array of customers.

MicroAge is reselling Inova Solutions? full call center reporting product suite, which starts with Inova LightLink? middleware. LightLink hooks into the center?s automatic call distributor and other internal databases to extract data and prepare it for display. Data is then intelligently displayed on Inova Solutions? product suite which includes call center digital signage, LED wallboards, agent desktop applications, and custom web dashboards.

?We?re thrilled to have MicroAge as an Inova Solutions reseller,? said Inova Solutions? CEO Pete Sisti. ?MicroAge has decades of experience with IT solutions in contact centers making them the perfect partner for reselling Inova?s call center reporting products.?

?MicroAge is always searching for new and best-in-class technology companies to add to our offerings,? said Mark McKeever, MicroAge COO. ?Our clients know that they can count on the IT Solution Experts at MicroAge to recommend and deliver the best solutions for their needs. We believe that Inova has today?s premier call center solutions and we?re pleased to be able to partner with them.?

MicroAge has a long history of providing customers with a competitive advantage by delivering expert technology advice and proven IT solutions. Both MicroAge and Inova Solutions focus on collaborating with customers to provide the right solutions, at the right price, at the right time.

?We see this partnership as a strategic advantage for both organizations to bring contact center technology products and services to a broader mix of inbound, outbound, and blended contact centers,? said Sisti.

MicroAge and Inova Solutions look forward to maintaining a strategic, long-term relationship and bringing the call center industry superior products and services.

About MicroAge

MicroAge is a leading provider of technology products and services headquartered in Tempe, Arizona. The company serves clients from the data center to the desktop with computer products from industry-leading technology manufacturers. MicroAge?s tech-savvy account executives are experts at assisting clients with selecting information technology solutions that best meet their unique requirements. The company possesses a vast sourcing capability which enables them to deliver on the most challenging of procurement requests. MicroAge is a well-known name and a respected industry pioneer with a heritage of industry innovation spanning four decades.

About Inova Solutions

Inova Solutions is a leading provider of communication solutions that help schools and universities, transit facilities, hospitals, call centers and others communicate vital, real-time information. For more information, visit http://www.inovasolutions.com/call-center-reporting.

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Find More Call Center Press Releases

Inova Solutions Logo

Charlottesville, VA (Vocus) April 15, 2009

Inova Solutions, a leading provider of real-time contact center data monitoring and reporting, recently announced the implementation of its reporting solutions at Zajil International Telecom Company K.S.C.C., a leading regional data telecommunications and internet solutions provider based in Kuwait with active branches in the Hashemite Kingdom of Jordan, The Kingdom of Bahrain and future coverage in the entire MENA region.

Zajil Telecom’s two contact centers handle communications with both retail and corporate customers. Until recently, Zajil’s contact center teams and management had limited visibility into metrics such as abandoned calls, customers’ average wait time, available agents in the center and other key performance indicators. The company realized that having this information available in real time could drastically improve their ability to meet customers’ needs.

Arabian Information Technology Solutions Company, W.L.L., a leading IT systems integrator, recommended that Zajil install Inova Broadcaster™, a contact center digital signage reporting solution. The Broadcaster solution aggregates key information from automatic call distributors and internal databases and graphically displays this information on large LCD screens in the contact center. ArabianITS also outfitted Zajil’s contact centers with Inova Desktop Presenter™, a software application that displays the same information directly on agents’ and supervisors’ computer desktops.

“We are very pleased with the reporting technology we received from ArabianITS and Inova Solutions,” said Mr. Khalifa Al Soulah, MD, CEO at Zajil Telecom. “With visibility into our contact centers’ performance, we are now equipped to deliver better customer service.”

Inova Solutions will continue to partner with Zajil Telecom and ArabianITS to ensure long-term ROI. “We are committed to following through with every contact center we work with, providing the training and technical support they need to make the most of their reporting solution,” said Inova Solutions President & CEO Tom Hubbard.

About Inova Solutions

Founded in 1984, Inova Solutions is a global provider of real-time visual communications that help inbound and outbound call centers, public transit systems, schools, manufacturers and others instantly communicate vital information. Inova specializes in middleware and software that aggregates and reports contact center data from multiple sources and relays the most relevant metrics to managers, agents and other constituents. This information can be displayed on LED displays, LCD digital signage, web-based dashboards and computer desktops. For details, visit www.inovasolutions.com/call-center-reporting.

About Zajil Telecom

Zajil International Telecom Company K.S.C.C is one of the region’s leading data telecommunications and internet solutions providers, specializing in networked IT services, local and international data communications services, broadband and internet services, and specially-tailored solutions for critical environments. For details, visit www.zajil.com.

About Arabian Information Technology Solutions

Arabian Information Technology Solutions Company W.L.L. is a fast-growing IT systems integrator and managed services provider in the Middle East and North Africa region. ArabianITS specializes in routing and switching, security, communication and infrastructure management. Under the services portfolio, ArabianITS provides data center services, outsourcing and consulting services. For details, visit www.arabianits.com.

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Related Outbound Call Center Press Releases

Charlottesville, Virginia (Vocus) March 31, 2010

Inova Solutions, a leading provider of call center reporting technology, today announced that its Inova LightLink™ middleware is compliant with Avaya IQ 5.0.1 using the Inova historical interface to capture ACD contact center data from Avaya Aura™ Communication Manager. Avaya is a leading global provider of business communications applications, systems and services.

The LightLink middleware helps contact centers monitor and report key metrics from various sources, including automatic call distributors, workforce management systems and internal databases, in order to streamline operations and improve productivity. LightLink supports visual reporting on LED reader boards, LCD monitors, web-based dashboards and agent computer desktops. Previously, Inova LightLink achieved Avaya compliance with Avaya IQ using the Inova real-time interface, and now it is also compliance-tested by Avaya for compatibility with Avaya IQ 5.0.1 using the historical interface.

“Our clients trust Inova and Avaya for business-critical operations,” said Inova Solutions CEO Peter Sisti. “Compliance testing eliminates much of the risk associated with integrating technology platforms. For 26 years, our clients have depended on our commitment to interoperability testing to eliminate that risk, and extend the value of technology in their contact centers,” said Sisti.

Inova Solutions is a member of the Avaya DevConnect program — an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Gold member of the program, Inova Solutions is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure — speeding deployment of new applications and reducing both network complexity and implementation costs.

“Companies like Inova Solutions are expanding the choices available to Avaya customers,” said Eric Rossman, vice president, Developer Relations, Avaya. “With a broad selection of standards-based solutions that are compliance-tested for interoperability, businesses can use communications strategically in their operations and make critical information readily available to both clients and employees.”

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About Inova Solutions

Inova Solutions is a leading provider of real-time communication solutions that help contact centers and other organizations instantly communicate vital information. Founded in 1984, Inova Solutions is headquartered in central Virginia with sales and service representation worldwide. For more information, visit www.inovasolutions.com/call-center-reporting and http://www.inovasolutions.com/call-center-reporting/partners/avaya-cms.htm.

Media Inquiries:                        :

Maureen McGrath, Inova Solutions                

434-951-8126                            

mmcgrath(at)inovasolutions(dot)com                

Media Inquiries

Jonathan Varman, Avaya

908-953-6432

ljvarman(at)avaya(dot)com

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Charlottesville, VA (Vocus) March 18, 2009

Inova Solutions, a leading provider of real-time call center reporting, today announced that its Inova LightLink™ middleware is compliant with Avaya IQ from Avaya, a leading global provider of business communications applications, systems and services.

The LightLink middleware helps contact centers monitor and report key metrics from various sources, including automatic call distributors, workforce management systems and internal databases, in order to streamline operations and improve productivity. LightLink supports visual reporting on LED displays, LCD monitors, web-based dashboards and computer desktops. The application now is compliance-tested by Avaya for compatibility with Avaya IQ.

“Avaya compliance is important to many of our clients,” said Inova Solutions President and CEO Tom Hubbard, who noted that Inova has been serving call centers for 25 years. “By integrating with Avaya, our clients raise awareness of call queue data that empowers agents and managers to act more quickly and deliver superior service,” said Hubbard.

Inova Solutions is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Gold member of the program, Inova Solutions is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

“By offering compliance testing to the many innovative companies like Inova Solutions who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line.”

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About Inova Solutions:

Founded in 1984, Inova Solutions is a global provider of real-time visual communications that help inbound and outbound call centers, public transit systems, schools, manufacturers and others instantly communicate vital information. For details, visit www.inovasolutions.com/call-center-reporting.

Maureen Mcgrath

Inova Solutions, Inc.

434-951-8126

mmcgrath (at) inovasolutions.com

Lynn Newman

908-953-8692

Avaya

lynnnewman (at) avaya.com

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