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McLean, VA and Mumbai, India — December 22, 2009

Lakshya Solutions has achieved the industry standard and coveted Payment Card Industry Data Security Standard (PCI-DSS) Certification through ControlCase’s PCI-DSS Certification program.

The PCI DSS, a set of comprehensive requirements for enhancing payment account data security, was developed by the founding payment brands of the PCI Security Standards Council, including American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa Inc. Inc. International, to help facilitate the broad adoption of consistent data security measures on a global basis.

The PCI DSS was created by major credit card companies to safeguard customer information and mandates that merchants and service providers meet and maintain stringent security standards when they process and transmit cardholder data.

The PCI DSS is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. This comprehensive standard is intended to help organizations proactively protect customer account data.

ControlCase’s qualified QSA’s (Qualified Security Assessors) performed the PCI-DSS Assessment.

Lakshya Solutions is a software development company. Lakshya primarily develops telecom based products and call center software. Lakshya has developed an IVR Payment Authorization solution for utility bill payment and online transaction.

The scope of PCI DSS controls is the payment IVR network infrastructure of Lakshya Solutions Ltd and the physical premises of Lakshya Solutions Ltd where the infrastructure will be hosted

About Lakshya Solutions:

Lakshya is a software solutions company working in the telecom domain and has a product and solution line that caters to contact centers (CommTEL CTI), IVRS equipped with speech (ASR & TTS), payment IVRS services and also India’s 1st in-memory caching database application – CSQL and IPCC Billing solution (SmartBilling). Having worked with global majors in the telecom domain. LAKSHYA’s client list consists of the major telcos, mobile operators, global BPOs, international food chain, school chain who have availed of various products and solutions from LAKSHYA. Reputed for a highly experienced & expert technical team which has developed all product & solutions from scratch, thereby enabling a single vendor, single point of contact for clients.

For more information, please visit http://www.lakshyasolutions.com

Mr. Samrat Banik

LAKSHYA Solutions Ltd

+91.99161.07407

About ControlCase:

ControlCase is a global provider of software, professional services, managed services and hosted solutions. Their offerings enable organizations to effectively manage their IT Governance, Risk Management and Compliance (IT GRC) efforts. Headquartered in the United States, with locations in North America, India and the Middle East, ControlCase provides compliance related solutions and services for companies and government agencies that require a consistent and repeatable means of complying with multiple regulations.

ControlCase is also a Qualified Security Assessor Company, QSA as certified by PCI (Payment Card Industry) Standards Council and an Approved Scanning Vendor (ASV).

For more information please visit http://www.controlcase.com.

ControlCase LLC

Ashwani Kaul, Vice President, Products

+1.703.483.6383

http://controlcase.com

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Brea, CA — February 5, 2009

Merrill & Associates a national, Platinum Avaya Business Partner and Solutions Provider today announced that they earned platinum certification for the 5th straight year. Damion Merrill, Vice-President made the announcement.

“Earning the highest level of certification 5 years in a row shows the dedication and hard work that Merrill & Associates puts into every Avaya project,” said Damion Merrill. “As our company has grown, we have been able to provide solutions to more customers on a national scale.”

Merrill & Associates is a leading provider of end-to-end communications services including Unified Communications (UC), Voice over IP, convergence, mobility, and contact centers. They also specialize in consulting, design, implementation, maintenance, and technical support services. As a Platinum Avaya Business Partner, Merrill works closely with Avaya and other strategic partners such as Cisco, Extreme Networks, Foundry, Juniper Networks, NetIQ, Polycom, and Tandberg, to integrate the latest hardware, software, video and applications into leading-edge business solutions.

As Avaya’s highest level of certification, only a select number of Business Partners reach Platinum status. Many factors are considered by Avaya, including Avaya sales revenue, product certifications, implementation and service capabilities, and customer satisfaction ratings.

“Merrill & Associates should be very proud of the year that they had in 2008,” said Sean Byrnes, Avaya Channel Account Manager. “While some companies in the Business Partner community have seen their sales decrease, Merrill & Associates saw a substantial increase in the amount of Avaya revenue they produced.”

In addition to sales, Merrill & Associates has a Services Organization that provides technical support for customers, as well as customers of other Avaya Business Partners. This includes remote support, technicians on-site, Move-Add-Change fulfillment, software updates, and complex network configuration troubleshooting. They have extensive experience with customers of all sizes including Enterprise, Healthcare, Insurance, Pharmaceutical, and Small Business.

“While 2008 was a successful year, we are looking to do even more in 2009 as our company grows on a National level,” said Andrew Sherman, Director of Sales & Marketing.” In addition to providing top level service to our customers, we are looking to grow our business with other Business Partners through the newly created BP Services Organization at Merrill & Associates. As Avaya continues to pull back from implementation and services, we are ready to help fill the gap.”

About Merrill & Associates

Founded in 1989 Merrill & Associates is a Platinum Avaya Business Partner and has strategic partnerships with Cisco, Extreme Networks, Foundry, Juniper Networks, NetIQ, Polycom, Tandberg and many others. Merrill delivers scalable, cost-effective solutions tailored to a customer’s communications needs. They provide end-to-end support from design, implementation, testing, maintenance, and technical support. For more information, call 800-253-3111 or go to http://www.merrill.biz

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Find More Avaya Contact Center Press Releases

MOUNTAIN VIEW, CA — September 3, 2004

eGain Communications Corp. (OTC: EGAN.OB), a leading provider of customer service and contact center software for in-house or on-demand hosted deployment, today announced eGain Knowledge? integration with HP OpenView Service Desk has achieved certification as part of the HP Enterprise Management Services for Partners.

eGain Knowledge is a proven knowledge management solution used for problem resolution in helpdesks, contact centers and web self-service. The offering is complementary to HP OpenView Service Desk and adds knowledge management to the overall solution. The two-way integration between the products is seamless, allowing HP OpenView Service Desk users to easily access eGain Knowledge from within HP OpenView Service Desk in the context of incident resolution with pre-populated information about the incident and associated symptoms for efficient root-cause analysis and solution recommendation.

Additionally, the integration includes the ability to automatically write information back to HP OpenView Service Desk, as the call and incident are closed. Independent of incidents, the integration also enables helpdesk agents to learn about new products and related support issues by intelligently searching through existing knowledge repositories, reducing their training needs. Among the business benefits of the integration:

·????Reduced escalations and repeat calls by effective and efficient, knowledge-guided first-call resolution

·????Improved service process efficiencies through faster call handling and wrap-up times

·????Reduced need for agent training and ?research? time through easy and flexible access to knowledge content

?eGain Knowledge is a trusted solution used by enterprise helpdesks, web site operations and contact centers for over a decade,? said Ashu Roy, CEO of eGain. ?This integration will bring great synergy, allowing helpdesks using HP OpenView Service Desk to exploit the power of a proven knowledge management solution to further enhance service staff productivity and reduce costs.?

?Effective and efficient helpdesk operations can be a key source of competitive advantage to any enterprise, ? said Todd DeLaughter, vice president and general manager of Management Software Operations at HP. ?The integration of HP OpenView Service Desk with a robust knowledge management solution like eGain Knowledge allows helpdesks to take service process automation to the next level.?

About eGain Communications Corporation

eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand hosted deployment. Trusted by prominent companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for over a decade. 24 of the 50 largest global companies and growing mid-sized companies rely on eGain to transform their traditional call centers into profit centers, and extend their service-based competitive advantage. eGain Service 6?, the company’s software suite includes integrated, best-in-class applications for customer email management, knowledge management, web self-service, live web collaboration via chat and co-browsing, automation of fax and paper-based service interactions, and service fulfillment. These robust applications are built on the eGain Service Management Platform?(eGain SMP?), a scalable next-generation framework that includes end-to-end service process management, multi-channel, multi-site contact center management, a flexible integration approach, and certified out-of-the-box integrations with leading call center, content and business systems.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To learn more about eGain, visit http://www.eGain.com or call the company’s offices-United States: (888) 603-4246 ext. 9; London: +44 (0) 1753-464646; Tokyo: 81-3-5778-7590.

eGain Media Contact????????????????????

Karen Thrash????????????

eGain Communications Corp.????????????

Tel: 650 230 7528

Email: pr@egain.com

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Related Contact Center Software Press Releases

Centennial, Colorado — November 20, 2007

Imagine Technologies, Inc, announced today that it has been named a Platinum BusinessPartner by Avaya Inc., a leading global provider of business communications applications, software and services. The Platinum certification is the highest Avaya offers. It indicates that the Imagine team has developed the comprehensive skills needed to help today?s businesses transform their operations with Internet protocol IP telephony and reap the benefits of new Intelligent Communications applications.

Imagine Technologies sells Avaya business communications systems, design and implementation services to businesses in several Mid-western states. The company has consistently received top honors from Avaya, including BusinessPartner of the Year 2005, and Avaya Small Business Expert in 2006 and 2007.

In recognition of the multivendor nature of today?s business networks, Avaya Platinum partners earn their status not only by certifying staff members in the operation of Avaya systems and software, but also in the operation of solutions offered by other major information technology vendors. In addition, Platinum partner companies must meet rigorous service delivery and customer satisfaction criteria, develop comprehensive marketing plans and meet annual revenue commitments for the sale of Avaya solutions and services.

?Avaya?s BusinessPartner certification program helps us ensure that customers have a consistent, quality experience from purchase through implementation and ongoing support,? said Ken Archer, vice president, North America Channels, Avaya. ?We are very pleased that Imagine Technologies has aligned with Avaya to provide the expertise in intelligent communications to customers to help us extend our reach and deliver the kinds of complete, end-to-end solutions that meet the challenges businesses and organizations face today.?

Aspen Skiing Company leverages Avaya technology for new ski resort:

One of the customers benefiting from Imagine Technologies? relationship with Avaya is Aspen Skiing Company, who has relied on Avaya technology to service the resorts it owns for almost two decades. ?One extraordinary benefit of the Avaya equipment is the ability to leverage our existing systems while implementing leading-edge IP and hospitality functionality in growth areas such as our new Base Village development in Snowmass Village. IP Telephony, trunking and remote softphone tools will greatly benefit our guests and staff while maintaining the reliable, secure communications we?ve come to expect,? said Paul Major, CIO of Aspen Skiing Company. ?The superior support and valuable expertise delivered by the Imagine team enabled the ASC IT organization to deploy fully integrated voice systems in a very rapid fashion.

About Imagine Technologies, Inc.:

Imagine Technologies offers a complete portfolio of IP Telephony and Unified Communications solutions that include hardware/software design, integration engineering, project management and implementation services. As an Avaya Platinum BusinessPartner and Small Business Expert, the Imagine team provides the necessary expertise to help our clients bridge the gap between their telecommunications and data networks. We specialize in addressing the needs of small to mid-sized businesses with their unique communication challenges.

http://imaginetechnologiesinc.com

About Avaya:

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500?, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com.

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LOS ANGELES, CA — February 7, 2004

HigherGround, Inc.®, a global player in the market for contact center recording and monitoring solutions, today announced the successful certification of the HigherGround Fusion Series 7TM interaction monitoring and recording solutions for use with Melita International Inc.?s Conversations 5.0 predictive dialer systems.

Melita International Inc. is a global provider of products and services focused on maximizing contact center effectiveness. Over 1500 customers in 45 countries have relied upon Melita for mission critical technology solutions including predictive dialing, multi-channel customer interaction management and business performance monitoring and analysis solutions.

To meet certification requirements and ensure top-quality delivery of Fusion Series 7?s powerful recording and reporting capabilities to high-volume contact centers, HigherGround developed a digital recording interface that links with the Conversations 5.0 predictive dialer. This value-added combination allows call center managers to get a clear view of the success of inbound and outbound call campaigns and efficiently track agent productivity.

HigherGround?s president and CEO Terry Ryan remarked on the advantages the Melita interface will bring HigherGround?s customers. ?We feel that this integration will greatly expand our offerings to the contact center marketplace. A larger number of companies that depend on predictive dialer technology can now use our leading-edge recording solutions to make sure their contact centers always operate at peak performance.?

HigherGround?s Fusion Series 7 consists of a complete array of tools designed to enable contact center managers to make informed business decisions by analyzing the valuable data contained in their contact center. The heart of the Fusion Series 7 solution, the Praetorian Voice RecorderTM, is a turn-key recording system for scheduled, random, on-demand and full-time recording.

The Praetorian Voice Recorder is turned into an even more powerful tool for data analysis when combined with the Mentor QA SuiteTM, which offers agent evaluation and screen capture functionality to monitor and verify phone and data transactions and fine tune agent performance. In addition, the Telecom BI SuiteTM provides an accurate overall view of contact center performance by using graphical reporting to display enterprise telecom business intelligence (ETBI).

HigherGround, Inc. is a premiere software developer of call recording, quality assurance and reporting tools for call centers and the public safety marketplace. The company?s call recording and monitoring solutions and reporting tools empower clients with knowledge and insight to monitor and verify phone and data transactions and radio transmissions, improve agent performance, optimize telecommunications resources and provide a comprehensive view of the contact center?s performance. HigherGround?s proven solutions provide imperative business intelligence for sound decision making and bottom-line control for compliance monitoring, risk management and performance improvement. More information can be obtained by visiting http://www.highergroundinc.com.

Dublin, Calif. — August 1, 2008

PSS, one of America’s fastest growing providers of contact center software and services, has achieved full service partner certification from Nortel for the MPS 500 voice response platform. Full service certification allows PSS to provide complete IVR and voice portal solutions based on the Nortel MPS 500 platform, including system design, application development, integration, installation, and ongoing technical support.

PSS specializes in helping customers transition gracefully from legacy to next generation contact center infrastructure based on VoiceXML and VoIP. The company has been supporting the prior generation Nortel-Periphonics (VPS/is) systems since 2002. Through a unique combination of legacy system support, a portfolio of next generation products, and professional services, PSS customers can transition to new technologies as rapidly or gradually as business priorities demand.

“PSS will continue to support legacy VPS systems for years so our customers can transition to newer technology at their own pace,” said Todd Funk, CEO of PSS. “We’re delighted to add MPS 500 to our next generation platform portfolio so our customers can include Nortel in their PSS graceful transition plan.”

About PSS

PSS helps enterprises transition gracefully from legacy to next generation contact center infrastructure. Through a unique combination of products, services, and 24x7x365 Extended Life support, PSS customers can transition to VoiceXML, SIP, CTI, SOA, and Web Services as rapidly or gradually as business priorities demand. Recognized as one of the fastest growing private companies in America, PSS customers include American Express, AT&T, US Airways, and United Healthcare. For more information, visit http://www.psshelp.com/.

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AmeriCall has earned PCI compliance and Hacker Safe certification. The designations will help AmeriCall protect the safety of its clients’ and their customers’ data during transactions.

Tacoma, WA — June 25, 2009 — Inbound/ outbound call center and answering service AmeriCall has earned industry-standard PCI compliance and “Hacker Safe” certification, the company recently announced. The two designations were attained to further AmeriCall’s commitment to offering secure call center solutions and protecting sensitive user information.

“We provide customer support, ordering assistance, shipment tracking, and fulfillment-integration services nationally to a vast range of web-based businesses,” said AmeriCall General Manager Scott Hager. “As we are a leading provider of website customer service, it has become increasingly important for us to protect the safety of our clients’ and their customers’ information.”

Regulated by the Payment Card Industry (PCI) Security Standards Council, the PCI Data Security Standard is a set of comprehensive requirements for payment account data security, including security management, network architecture, procedures and policies, and other protective measures. Many card issuers, banks, and credit card processing companies require compliance as a condition for accepting credit cards. AmeriCall’s PCI compliance was validated by a Comodo, a PCI-approved third-party vendor, and found to meet all guidelines of the PCI data security initiative.

In addition to PCI compliance, AmeriCall sought out the Hacker Safe certification to provide another level of security for its clients. Sites that earn Hacker Safe certification are subject to rigorous daily audits to prevent unwanted online intrusion. The daily audits consist of vulnerability testing, vulnerability alerts, and remediation management.

By attaining these designations, AmeriCall has joined an elite group of live answering service providers dedicated to the implementation of industry-leading data security technology. Hager added, “Now that we have become independently certified Hacker Safe and PCI compliant, our clients can feel confident that their data is secure.”

For additional information on AmeriCall, contact Scott Hager or visit www.americall.com.

About AmeriCall:
One of the nation’s top inbound/outbound call centers and answering services, AmeriCall has more than 70 years of experience providing standard and fully customized call center solution and answering services for a wide variety of industries. The company also devotes resources to researching, developing, and integrating the latest communications technologies into its operational infrastructure to lower client costs and streamline operations, as well as increase productivity and profits.

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