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Los Angeles, CA — April 15, 2005

LadatelUSA.Com, a leading provider of international telecommunications services to Spanish-speaking consumers, today announced the completion of a new service customized for the fast growing Hispanic population, the largest ethnic marketing group according to U.S. Census Bureau statistics.

The new service includes an enhanced “LadatelUSA,” a toll-free access service that lets callers in Mexico place collect calls to customers in the U.S., Canada or Mexico using an automated attendant. This innovative service is only 25c per minute (2.5 Pesos MXN), an unheard of innovation in the highly competitive traditional collect call services, and now works from any phone in Mexico, including pay phones, without the need of a prepaid card.

According to Jorge Delgado, a spokesman of LadatelUSA.Com, a strong focus on the Hispanic market clearly differentiates our company from the competition. “Unlike other providers that try to be all things to all people, we want to establish LadatelUSA.Com as the preeminent phone company for Spanish-speaking consumers by supporting their special calling needs and preferences,” says Delgado. “We feel that our unheard of low-cost services and in-language support further distinguishes us in this burgeoning market.”

According to a recently published report prepared by Insight Research Corp., Hispanics will spend more than $ 65 billion on local, long distance and related telecom services this year (see: http://www.insight-corp.com/reports/ethnic2.asp) (http://www.insight-corp.com/reports/hispanic04.asp). The report also reveals that Hispanics are heavy users of local, long distance and international calling programs in addition to spending more than the general market on value-added features. These trends are reinforced by LadatelUSA.Com’s regular customer surveys, demonstrating that more than 90 percent make frequent calls to Mexico, more than 20 percent receive collect calls from Mexico and more than 70 percent use prepaid cards to lower their monthly telecom expenditures.

All LadatelUSA.Com service recordings are provided in Spanish, which ensures that its customers, the majority of whom speak Spanish at home, fully understand system prompts and messages. In addition, LadatelUSA.Com’s customer service efforts are built around a team of more than 150 bilingual professionals with offices in Los Angeles California, Longview Texas and Monterrey Mexico. Outbound call centers in Mexico are also staffed with bilingual professionals who appreciate the cultural nuances of Hispanics from different countries of origin.

For those of Hispanic origin in the USA, Canada, Puerto Rico, Jamaica, Bahamas, Bermuda, the U.S.V.I. or the Cayman Islands, a similar toll free service number is available by simply dialing 1-866-238-2929. The same rates and service applies.

About LadatelUSA.Com

Los Angeles-based LadatelUSA.Com is a competitive carrier with a comprehensive set of local, long distance, international and enhanced calling services for more than 100,000 local and more than 300,000 long-distance Spanish-speaking customers nationwide. With a strong focus on the Hispanic marketplace, the company serves many of the top Hispanic markets including Los Angeles, New York, Miami, San Francisco, Houston, San Antonio, Dallas, McAllen (Texas), Los Angeles, and San Diego. LadatelUSA.Com employs more than 150 bilingual professionals and specializes in delivering competitive telecommunications services to a growing base of residential and small business customers. For more information visit the company’s web site at http://www.LadatelUSA.Com.

Contact:

LadatelUSA.Com

Jorge Delgado

jorgedelgado@ladatelusa.com

213.255.2077

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(PRWEB) October 20, 2011

David Berens of Dynamic Sales Innovations will be presenting Fear Free Prospecting and Cold Calling for the Job Seeker at the Community Career Center in Naperville, IL on October 27th, 2011. In the current economic climate, with unemployment rates we haven?t seen in decades, job seekers need strategies to set themselves apart from the masses of candidates most employers are flooded with. Fear Free Prospecting and Cold Calling for the Job Seeker does just that. Attendees will learn how to uncover job opportunities before they are published and actually prospect for their next job.

The Community Career Center is located just west of Route 59 at 1815 W. Diehl Road, Suite 100 in Naperville, Illinois. David will be available for questions and discussion following the presentation.

About Dynamic Sales Innovations, Inc.

Dynamic Sales Innovations, Inc. is dedicated to providing its clients with innovative, cost-effective solutions for optimizing B2B sales cycles. Focused on strategic sales development, they partner with clients to increase sales productivity with two divisions ? The Sales Institute and the DSI Call Center. Both divisions operate out of DSI?s headquarters in Aurora, Illinois.????

The DSI Sales Institute provides effective sales training for all aspects of the sales cycle, with a special emphasis on the initiation of first contact, specifically cold calling. DSI is the only organization in the Midwest that is an accredited partner of the Behavioral Sciences Research Press and certified to provide the Fear Free Prospecting and Self Promotion Workshop, a world class training focused on helping salespeople overcome the emotional and psychological roadblocks that keep them from consistently prospecting for new business.

The DSI Call Center offers outsourced inside sales functions that help clients fuel top line growth, including B2B appointment setting, customer win back campaigns, satisfaction surveys and fund raising campaigns. Outsourcing cold calling functions has advantages in efficiency, productivity and morale.

Please visit the Dynamic Sales Innovations website (http://www.DynamicSalesInnovations.com) or contact the company’s sales department (800-368-5560 or 630-701-9050) to learn more about Dynamic Sales Innovations? programs and services.

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More Aspect Contact Center Press Releases

The Selection Process of Calling Agents for Better Customer Services

Call center is a diverse industry segment where customer care executives establish a communication process through diverse multimedia including telephone, Internet, fax, e-mail, and many more. The role of customer care executive plays a pivotal role in streamlining the call center activities. The call center agents are embedded with the skills in handling all inbound and outbound call center services with a complete dedication in live answering services for your business processes. Therefore, it is extremely essential to approach a hiring process that not only results in selection of potential agents but also show their dedication in discovering the opportunities, beneath the call center industry. We discuss some of the tips that need to be observed at the time of hiring a call center executive for inbound and outbound voice processes.

·   The role of the HR is vital in the recruitment process. The recruitment of the fresh candidates are little complicated than the experienced ones. That is why a competency-based interviewing structure is followed by most of the recruitment agencies and organizations. Speaking with confidence is always appreciated but it is also important to judge the candidate’s prime competencies and expertise in a live role-play scenario.

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·   But for the fresh agents, the process should start with a level where they can exhibit their speaking styles without any hesitation. Therefore, most of the recruitment personnel start the interview process with pronunciation practices and grammatical analysis. One best example to do such is to allow the candidate speak something that is absolutely user-friendly. This will help the HR to judge the candidate whether he/she has any trouble while speaking fluently.

·   A good understanding level is very much required for a process that handles Inbound Call Center Services. In that case, good listening capability has to be closely monitored. Customers would call from any destination from any parts of the globe and therefore, the calling agent has to be familiar with multiple voice accents.

·   Proper induction period is essential to describe the company culture and ensure they are completely prepared for their first live appearance. This would make them comfortable with the working style and accordingly allow them to adapt the new approach of serving their customers. Test them whether they can work under pressure.

These are some of the basic factors that should be emphasized while recruiting a candidate for inbound and outbound call center services. Besides, there are numerous factors that can feed you with eligible candidates for rendering voice processes for highest level of customer satisfaction. A better approach to this recruitment process will result your organization to deliver utmost level of customer support.

Herndon, VA — September 27, 2006

SkyCreek Corporation (www.skycreek.com), a leader in proactive customer contact solutions, announced today that the company has been awarded a contract to provide outbound call center support for ROI Services Inc. (ROI), located in Herndon, Virginia.

As a new start-up company, ROI sought to maximize their efficiency and concentrate on strategically utilizing their human resources for making thousands of outbound calls on a daily basis. To address this critical business process, they approached SkyCreek about using its IVR technology to make proactive outbound calls to drive their collections business.

Using its industry-leading Call Notify IVR Platform, SkyCreek designed and developed a proactive outbound calling application to drive ROI’s collection initiatives. SkyCreek also designed and developed a variety of custom reports to empower ROI to monitor costs and value of the proactive outbound calling initiative.

In addition, SkyCreek deployed the application in its Hosted IVR Center providing ROI with additional cost savings. The SkyCreek Hosted IVR Facility provided ROI with all of the hardware, software, communication infrastructure, alarming, and reporting to support the outbound calling initiative.

According to Richard Haft, Director, Marketing and Product Strategy, SkyCreek, “ROI has achieved significant advantages under the contract to date, resulting in increased revenue and a substantial improvement in employee productivity.”

According to Ryan M. Abate, President, ROI Services, Inc., “SkyCreek has directly contributed to ROI achieving and exceeding its business goals for 2006.” He further noted, “By using the Call Notify IVR Platform to proactively call debtors, ROI has substantially increased its efficiency and more than doubled the recovery of returned checks over industry standards, resulting in a significant increase in revenue and profitability for ROI.”

About The Call Notify IVR Platform

The Call Notify IVR Platform is a web-based, next-generation intelligent IVR platform, that empowers companies to proactively update, inform, up sell, advise, educate, train, and/or survey their customers, while delivering enhanced value and superior customer service. It provides companies the ability to promote new products and services pro-actively, automatically, and inexpensively. As a result, marketing and sales campaigns become more timely and effective, resulting in a lower cost of sale, while at the same time driving additional revenue.

The platform includes three easy-to-use, web-based components to facilitate the design, management, and reporting of inbound and/or outbound voice applications:

    CallDesigner – For use in designing any voice and/or IVR applications and campaigns

    CallManager – For managing and scheduling voice and/or IVR applications and campaigns

    CallReports – For generating reports for any voice and/or IVR applications and campaigns

It is a flexible, reliable, VoiceXML and CallXML standards-based platform for any contact application. It supports traditional touch-tone, text-to-speech, speech recognition, call control and recording, SIP, VoIP, and more. For optimum versatility and functionality, the Call Notify IVR Platform can be seamlessly integrated with any telephony, front-office, back-office, and support systems such as workforce management, service provisioning, repair, and billing systems through the enhanced File Feed Wizard or via custom integration.

In short, the Call Notify IVR Platform enables communication and cable companies to automate the communication process, taking a proactive customer contact approach that ultimately improves customer loyalty through improved operational effectiveness and customer-centricity, while at the same time reducing operational costs and driving additional revenue.

About ROI Services, Inc.

ROI Services, Inc. is a privately held company located in Herndon, Virginia founded in response to a growing need for a standard collection agency to solely concentrate on the recovery of returned checks for retail and service oriented merchants. With its Executives having a combined 16 years of experience in designing, operating, and streamlining a check recovery system. ROI Services, Inc. has quickly become a leading provider of collection services to the returned check industry and more specifically as a leading edge provider to ACH based check recovery companies. ROI Services, Inc. was created with a dedication towards utilizing the latest technologies and information to provide the highest quality customer service oriented collections in the industry. For more information about ROI Services, Inc., please visit us at www.roiservicesinc.com.

About SkyCreek Corporation

SkyCreek provides pre-built and custom outbound voice applications to communication and cable firms on top of its industry-leading, Call Notify IVR Platform. SkyCreek’s Call Notify IVR Platform is a web-based, VoiceXML-compliant platform designed for rapid application development, integration, and implementation. The platform is consists of three easy-to-use web-based components for the design, management, and reporting of any voice application. Our Call Notify IVR Platform, Pre-Built and Custom Voice Applications, enables firms to improve customer care, reduce cost, and increase revenue. In short, we provide the technology and solutions to empower companies to improve operational effectiveness and drive customer-centricity. SkyCreek is a privately held company located in Herndon, Virginia that has been providing proactive customer contact solutions for over 15 years. During the past fifteen years SkyCreek’s technology and applications have been used by customers to make over one billion proactive outbound calls. For more information about SkyCreek Corporation, please visit our web site at www.SkyCreek.com.

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