Retail call centers rely on specific software solutions to properly manage customer calls, information and issue resolution. Noble Systems Corporation has emerged as the leader in this space, acting as an integral part of the credit card operations of retail chains for U.S.-based companies seeking to increase payments received on outstanding credit card balances.

Noble Systems has built a strong reputation in the call center space by offering solutions that are both scalable and integrated. These solutions include ACD, predictive dialing, integrated IVR, unified contact processing, digital recording, monitoring systems, real-time reporting, messaging, management tools and more.

Company sources reveal that Noble Systems provides call center solutions for the nation’s largest specialty jeweler, the largest outdoors outfitter and a leading fashion retailer and drug store chain. The company maintains its leading position within this industry by making consistent innovation of its solutions a priority and staying ahead of market demand.

Call center success in the retail market is an enviable accomplishment for Noble Systems as the market it notoriously volatile and has undergone significant reorganization in the last few years. The continued success Noble Systems has experienced can easily be attributed to its anticipation and attention to client needs.

Noble Systems provides retailers with call center management solutions that help to improve the retailer’s accounts recovery operations. Noble Systems’ solutions help to increase right-party contacts, enhance agent productivity and improve the collection results of the retailer overall. This is a primary focus for an industry facing total credit card balances in excess of $94 billion.