TORONTO (July 30, 2009) – The General Services Administration (GSA) Federal Acquisition Service announced this week that the GSA would renew its contract with incumbent provider Telax Hosted Call Center for a solution servicing the Chicago-based contact center run by the Fleet Management Division. The division manages rental vehicles for the GSA offices and other government agencies at the municipal, state and federal levels.

The U.S. GSA aims to select the “least expensive, technically acceptable solution” when choosing providers. Key features of the Telax proposal were the FFP (Firm Fixed Price) cost model and the ease of adoption and use. The GSA is a leader in promoting teleworking solutions across its many divisions.

The contract for the cloud-based call center solution provided by Telax runs from August 1, 2009 with four option years annually after July 31, 2010. Telax has secured 100% of the American and Canadian government contracts that it has bid on in 2009.

Source: Telax