The Interactive Intelligence communications-as-a-service solution wins Best of Show award for “most innovative service”

INDIANAPOLIS (December 09, 2010) – The Interactive Intelligence (Nasdaq: ININ) cloud-based communications-as-a-service solution has received ITEXPO West’s 2010 Best of Show award in the category of “most innovative service.”

The award, which was announced at Technology Marketing Corp.’s (TMC) ITEXPO in Los Angeles last month, recognizes the product or service that stands out from the competition based on technological achievement and creative features, according to TMC CEO and group editor-in-chief, Rich Tehrani.

“The Interactive Intelligence CaaS solution won our Best of Show award because it delivers a hosted service that addresses primary buyer concerns of control, security, reliability and flexibility,” Tehrani said. “Interactive Intelligence accomplishes this by offering a unique hosted delivery model that enables customers to keep their voice traffic on their network, and record and store all recordings inside their firewall. The solution also features isolated virtualized servers, and the option to migrate from a hosted to a premise-based solution without the need to re-write applications.”

The Interactive Intelligence CaaS solution, called CaaS Contact Center, is a hosted, cloud-based set of on-demand services. It includes the following features: interactive voice response, multichannel routing and recording, screen-pop, outbound and blended dialing, quality monitoring, workforce management, desktop call control, desktop faxing, unified messaging, and presence management. It also offers a single Web portal for centralized end-user administration, configuration and billing.

“We hope this award creates greater awareness among buyers that they can enjoy all the advantages of a hosted solution without sacrificing the functionality, control, security, reliability and flexibility of a premise-based solution,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown.

For more information about CaaS Contact Center, visit www.inin.com/ProductSolutions/Pages/Communications-as-a-Service.aspx. For educational information to help buyers determine if a CaaS solution is right for them, visit www.caas.com/Pages/default.aspx.

The ITEXPO Best of Show awards recognize innovative products and services that were featured in the exhibit hall

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company was founded in 1994 and has more than 3,500 customers worldwide. Interactive Intelligence is among Software Magazine’s 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine’s 2010 Best Small Companies in America. The company is also positioned in the leaders’ quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). Interactive Intelligence employs approximately 800 people and is headquartered in Indianapolis, Indiana. It has 16 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company’s SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

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Interactive Intelligence Inc.
Christine Holley, +1 317-715-8220
Director of Market Communications
christine.holley@inin.com
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Source: Interactive Intelligence