SEATTLE (September 09, 2010) – Envision, a leading global provider of workforce optimization (WFO) solutions and creator of Click2Coach®, the industry standard for contact center coaching and team performance improvement, announced today the company will be presenting and exhibiting at the 2010 QATC Annual Conference at the Renaissance Nashville Hotel in Nashville, TN from September 15 to September 17, 2010.

During the conference, Jim Shulkin, Director of Marketing for Envision, will deliver a presentation titled “A New Era in Contact Center Coaching: Shotgun, Rifle or Both?” on September 16, 2010 at 10:45 am. During the presentation, Jim will discuss why coaching is the most effective weapon for elevating agent and team performance and how contact centers are utilizing a new best practice in targeted and proactive coaching to substantially boost agent and team effectiveness to achieve dramatic results across core key performance indicators.

Envision will also be exhibiting at the conference and demonstrating its workforce optimization platform, Envision Centricity®, including Click2Coach, the most trusted name in contact center coaching to elevate agent effectiveness and team performance. Attendees will be able to experience firsthand how the latest version of this award-winning solution is being implemented at leading contact centers worldwide to build, execute and continually improve ongoing training programs that incorporate best practices in targeted and proactive coaching to drastically improve performance against specific metrics, including first call resolution, average handle time, customer churn, revenue per call and many other leading indicators of center and organizational performance.

About Envision

Envision is a pioneer in delivering innovative team coaching and performance improvement products and services to the contact center. Envision’s landmark and industry-renowned Click2Coach® fully integrates the value of quality monitoring and management, e-learning, automated coaching and robust analytics and performance management capabilities. Envision marries the power of Click2Coach and Envision Workforce Management(TM) together on the award-winning Envision Centricity® Web-based workforce optimization (WFO) technology platform to deliver a full spectrum of ROI-driven efficiency and effectiveness gains that meet the most specific and unique objectives of customer-focused organizations worldwide. A commitment to unparalleled customer-centricity is at the center of the company’s mission and is what makes Envision the authority on delivering an uncompromising customer experience. Visit www.envisioninc.com, email info@envisioninc.com or call 206.225.0800 ext. 500 for more information.

Contact
Pathway Communications
Theresa Smith, 818-704-8481
tls@pathwaypr.com
or
Envision Telephony, Inc.
Jim Shulkin, 206-225-0843
jim.shulkin@envisioninc.com

Source: Envision