Customers Can Now Easily Deploy Contactual’s Fully-Featured Hosted Contact Center within Salesforce CRM

SAN FRANCISCO – Salesforce.com Dreamforce Conference (November 18, 2009) –

Contactual, the leading global provider of hosted contact center software, today announced the availability of its OnDemand Contact Center on the AppExchange. Contactual’s OnDemand Contact Center provides hosted contact center solutions to business and internal service organizations, eliminating the need for on-premise infrastructure or for agents to be physically located on-site. This integrated solution is particularly well-suited for Salesforce CRM users seeking to manage customer interactions in the cloud. Contactual’s OnDemand Contact Center is immediately available for deployment from the AppExchange at http://www.salesforce.com/appexchange/.

The announcement was made today at Dreamforce 2009, salesforce.com’s user and developer conference.

Contactual’s deep integration with Salesforce CRM is one of the fastest and easiest ways for companies to deploy a world class contact center that streamlines all customer interactions. Contactual’s market-leading integration capabilities include an integrated single user console, the ability to store and retrieve call recordings, email interactions, and chat transcripts directly from Salesforce CRM cases, as well as integrated reporting and dashboards. The OnDemand Contact Center brings robust contact center functionality to small and midsized businesses that previously could not afford to purchase, implement and maintain an on premise solution

“Our software-as-a-service solution eliminates everything companies don’t want – specialized hardware and software, IT demands, long-term lock-ins and costs – while providing a better customer interaction management system,” said Mansour Salame, CEO for Contactual. “Salesforce.com customers can now have Contactual’s seamlessly integrated call center in their Salesforce CRM deployment.”

“Contactual’s contact center solution is an example of the unique applications available to salesforce.com customers in the cloud,” said Kendall Collins, chief marketing officer, salesforce.com. “Contactual is a welcomed addition to AppExchange and exemplifies the growing ecosystem of applications available to salesforce.com customers to help them realize success.”

Visit Contactual at Dreamforce 2009, November 17-20, Moscone Center, San Francisco, Booth #106.

About the Force.com Platform and AppExchange
Force.com is the only proven enterprise platform for building and running business applications in the cloud. The Force.com platform powers the Salesforce CRM applications with more than 800 ISV partner applications like those from CODA and Fujitsu, and more than 120,000 custom applications used by salesforce.com’s 63,200 customers such as Japan Post, Kaiser Permanente, KONE and Sprint Nextel.

Applications built on the Force.com platform can be easily distributed to the entire cloud computing community through the salesforce.com AppExchange marketplace at http://www.salesforce.com/appexchange/.

About Contactual
Since 2000, Contactual has provided a better alternative to traditional call center technologies. Its patented OnDemand Contact Center is the fastest and easiest way to deploy a world class call center. Contactual is a Best Communication Solution CODiE Awards finalist and a winner of Best Integrated Solution award from NetSuite. Contactual has earned the Frost & Sullivan Global Excellence in Technology Award as well as TMC Labs’ Customer Interaction Magazine Innovation Award. For more information, visit www.contactual.com

Source: Contactual