Pioneer in Hosted Contact Centers Expands Global Reach with Office in the United Kingdom

SAN CARLOS, CA (July 28, 2009) –

the leading global provider of hosted contact center software, today announced its successful expansion into Europe. Contactual’s European operations are based in Guildford, United Kingdom and led by Philip Harman, director of EMEA operations for Contactual. The expansion is part of the company’s strategy to serve its fast-growing global client base.

Contactual has built a full-scale operation supporting the European market, including a local-hosting site based in England with capacity to serve all of Europe and North Africa. This facility is part of Contactual’s fully redundant worldwide network which also includes data centers in the United States, Canada, Japan and Australia. Contactual currently serves customers in Europe both directly and through its reseller partner VoiceNet.

“Contactual is known for providing the easiest to use, fastest to deploy and most reliable hosted contact center available anywhere. Our entrance into Europe was predicated on providing the same level of performance our North American, Asian and Australian customers enjoy,” said Mansour Salame, CEO and Chairman of Contactual. “By hosting our software locally and hiring an industry veteran with 30 years of sales and operational experience, we can confidently say our European operations are poised for continued growth and success.”

Contactual’s OnDemand Contact Center provides an alternative to the traditional approach of purchasing on-premise technology and hiring a team to implement and maintain it. Delivered in the Software as a Service (SaaS) model, the Contactual solution allows companies to immediately implement a contact center for a low subscription fee, without hardware or software implementation or maintenance requirements. With the OnDemand Contact Center companies can optimize their contact center operations, bring value to clients, and immediately realize significant cost-savings that continue over time. The OnDemand Contact Center is the only hosted contact center application that ties together all customer communication channels, such as phone, email, web chat, and voice mail in a single highly intuitive user interface.

“The used auto market is more competitive than ever in today’s economy, so we need to make sure our contact center is dependable and keeps pace with our booming business,” said Gary Nicholls, vice president of retail operations for Autoquake. “And with Contactual we have, at our disposal, a system that can take advantage of critical customer care innovations made possible via a hosted system, such as integrated support of chat and email-based service, virtual contact centers, and more.”

“European businesses stand to benefit greatly from Contactual’s OnDemand Contact Center software,” said Philip Harman, Director of EMEA Operations of Contactual. “Companies have come to realize that providing world-class service requires the flexibility and capabilities that Contactual provides. Our innovative hosted solution allows companies to quickly and easily increase agent productivity and customer service levels while reducing operating costs.”
About Contactual

Since 2000, Contactual has provided a better alternative to traditional call center technologies. Its patented OnDemand Contact Center is the fastest and easiest way to deploy a world class call center. Contactual is a Best Communication Solution CODiE Awards finalist and a winner of Best Integrated Solution award from NetSuite. Contactual has earned the Frost & Sullivan Global Excellence in Technology Award as well as TMC Labs’ Customer Interaction Magazine Innovation Award. For more information, visit www.contactual.com/pr.

Source: Contactual