Hosted Unified Communications Improve Internal Communications and Customer Care

SAN CARLOS, CA and SAN FRANCISCO (June 23, 2009) –

Contactual, the trusted leader in on-demand contact center software that empowers small businesses and enterprise departments to end customer frustration, and Call Tower, a leading provider of managed enterprise-class unified communications solutions for growing businesses today announced they have joined in a partnership to cross sell technology. This partnership allows companies to obtain a fully integrated unified communications solution that spans the whole enterprise.

Contactual pioneered the use of hosted contact center solutions that dramatically reduce the costs of call center operations by eliminating the need for infrastructure or agents to be physically located on-site. Using hosted contact center software has traditionally been popular with small to midsized companies, and now is being adopted by Fortune 500 companies.

“The partnership with Call Tower complements Contactual’s vision for offering enterprise communications through a Software as a Service,” said Mansour Salame, CEO and Chairman of Contactual. “We share a vision in making world class communications seamlessly accessible to anyone from a small company to the largest corporations in the world.”

“Contactual is leading the charge in getting larger companies to understand the power of hosted, multimedia customer interactions,” said John Trimmer, president and CEO for Call Tower. “Companies that benefit from Call Tower’s on demand offering will naturally see the benefit in using Contactual’s OnDemand Contact Center for their call center and customer interaction needs.”

CallTower delivers always-on enterprise-class applications, advanced products and service to every customer – the same class of service traditionally reserved for Fortune 100 corporations. CallTower empowers businesses through on demand unified communications. Integrated communications, applications, and devices, makes it easier to find people, launch calls and retrieve messages. CallTower’s cloud-based communications service makes streamlining and improving communications not only possible, but affordable and manageable.
About Contactual

Since 2000, Contactual has provides a patented on-demand contact center for small businesses and enterprise departments looking to improve customer satisfaction while lowering costs. Contactual’s inviting interface, advanced control and reporting, and low maintenance requirements allow companies and internal service organizations to focus on providing great service rather than managing the call center. Contactual is a 2007 Best Communication Solution CODiE Awards finalist and a winner of 2006 Best Integrated Solution award from NetSuite. Contactual has earned the Frost & Sullivan 2005 Global Excellence in Technology Award as well as TMC Labs’ Customer Interaction Magazine 2005 Innovation Award. For more information, visit www.contactual.com/pr.
About CallTower

CallTower (www.calltower.com) transforms a company’s voice and data communications into a strategic business tool that provides a competitive advantage in today’s market. CallTower’s Unified Communications solutions provide growing companies with enterprise-class reliability, a single point of support, productivity-enhancing features and 24/7 service for a fixed monthly fee. CallTower’s communications services are based on the Cisco