Strudel, beer … call centers!?

Germany is definitely known for Oktoberfest, but how about hosting call center industry events? InVision Software, an international provider of cloud-based workforce management (WFM) solutions, is presenting at this year’s fifth consecutive “Erfolgreiches Callcenter” or “Successful Callcenter” on November 8, 2011, at the Congress Park Hanau in Germany. The theme this year is how to get more call centers acquainted with proper software functionality and optimization through the help of cloud solutions.

Workforce Management Solutions (WFM) helps call centers grow productively

Optimizing your company’s WFM helps call centers manages time effectively. No more wasting time on trivial day-to-day details. WFM offers productivity solutions to give your company a competitive edge. For example, because injixowfm is cloud-based, there is no need to invest in expensive hardware and software. The cloud solution can be used via internet access. With injixo, you can calculate your staff and skill requirements with ease using historical values.

“Erfolgreiches Callcenter”

Due to financial restraints and cost-cutting, small and medium-sized businesses often overlook purchasing call center software solutions. This is an egregious error, as professional software solutions promote efficient staff scheduling for its agents. However with cloud technology companies do not have to pay astronomical software purchasing fees, or buy new hardware and additional storage capacity. Additionally many believe that the implementation of a new system can tie up many employee resources, therefore, stick with manually entering information onto spreadsheets. However this results in superfluous errors, and does not take into account actual demand. Finally, the end result is poor customer service, and dissatisfied, unmotivated employees. Cloud call center software is seamless, bypassing all these concerns.

The event aims to promote an interactive, engaging environment. Participants and solution providers will demonstrate successful call center ideas, presenting their own profile in the call center market place.

• Location: Congress Park Hanau, Schloßplatz 1, 63450 Hanau (Germany)
• When: 8 November 2011, 9.30am – 5pm

You can view the original press release: PR

Will you be attending the event? If not, what questions would you want to ask InVision about their call center software solutions?