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FreeLeadsAnytime.com If you are in the direct sales industry you understand the huge importance of having an abundance of quality leads. What seems to happen all too often is people get involved in this industry and end up failing. One of the reasons is that they don’t have enough quality…

— November 9, 2001

ATLANTA –Nov. 1, 2001– MyBenefitSource(TM) (MBS), a leading online provider of payroll and benefit administration services through sophisticated technology, today announced it has been selected by CPA2Biz as one of three initial providers of online payroll services to the CPA profession.

CPA2Biz was developed by CPAs for CPAs, their clients and employers as a comprehensive provider of tools, resources, value-added services and application solutions that strengthen and add value to the relationships between CPAs and the organizations they serve. This is done through multiple distribution channels, including direct marketing, an inbound/outbound call center and the Internet at http://www.cpa2biz.com.

MyBenefitSource will offer integrated payroll, time and attendance, benefit administration, enrollment, and invoice reconciliation services utilizing its SingleSourceTechnology(sm) through CPA2Biz’s recently launched Business Solutions Resource Center.

“Our relationship with CPA2Biz solidifies our connection with the CPA community,” said Ed Cain, CEO of MBS. “And because we already have a successful track record with CPA firms, CPAs can feel confident in offering their clients and employers a solution that leverages the technology of the Internet while being cost effective and easy to use.”

MBS eliminates the frustrations associated with processing payroll and administering employee benefits with the added convenience of being a one-stop shop. Outsourcing the administration of employer services frees up CPAs and their clients and employers to focus on their core businesses and saves them time and money.

MBS also ensures compliance with ever-changing state and federal accounting regulations. Other advantages include the elimination of redundant data entry and benefit bill reconciliation, increased efficiency, reduction in overall HR/payroll costs, and access to sophisticated technology without incurring purchase or upgrade costs.

“CPA2Biz helps CPAs enhance their value to clients and employers by supplying them with the information, tools and resources necessary for them to move up the information value chain,” said Bill Reeb, CPA, Vice President of Sales and Marketing for CPA2Biz. “Through our relationship with MBS, CPAs have access to a growing assortment of Web-enabled tools that help them help the organizations they serve be even more successful.”

With the launch of its Business Solutions Resource Center, CPA2Biz helps CPAs build even stronger client and employer relationships by providing an online resource for Web- and client-hosted business application solutions, tools and value-added information.

About CPA2Biz, Inc.

CPA2Biz was developed by CPAs for CPAs, their clients and employers as a comprehensive provider of tools, resources, value-added services and application solutions that strengthen and add value to the relationships between CPAs and the organizations they serve. CPA2Biz partners – the American Institute of Certified Public Accountants and state, district and territory CPA societies – represent 425,000 members of the accounting profession in the United States. Strategic relationships include Microsoft Corporation, Thomson Corporation, Aon Corporation and VeriSign, Inc. For more information, please visit CPA2Biz at http://www.cpa2biz.com.

About MyBenefitSource

MyBenefitSource (MBS) delivers a wide range of payroll, benefit, enrollment, brokerage and related administrative services for employers by integrating its Web-based SingleSourceTechnology with innovative products and personalized customer care. For more information, please visit http://www.MyBenefitSource.com.

Contact:

???? Duffey Communications (for MyBenefitSource)

???? Matt Wright/Brian Rubenstein

???? 404/266-2600, ext. 223/214

???? mattw@duffey.com

???? brianr@duffey.com

???? or

???? MyBenefitSource

???? PJ Cannon, 770/409-7936

???? pjcannon@mybenefitsource.com

— March 5, 2002

Waukesha, Wis., March 5, 2002 — Just four years ago, Protocall Communications, a specialized Call_Solutions Company, turned its back on a half dozen profitable service offerings to focus on business-to-business and business-to-consumer outbound telemarketing. Protocall had fewer than 45 employees at the time and faced a cold reality: the industry, instead, was moving swiftly toward diversification. Agencies were scrambling for business with corporations trying to outsource complex and costly sales and customer service operations.

Because selling is the ultimate challenge, irregular results and fleeting opportunities, traditionally, were considered absolute barriers to long-term client relationships, full call center utilization, and consistent quality. New thinking was that outbound selling could be made less volatile by blending it with inbound customer service, IVR (Interactive Voice Response) and web-enabled customer interaction. ?So, in dedicated sales, you must be just about perfect or you perish,? says one of the architects, Protocall CEO Scott Kleinknecht. ?Experts, and the clients we let go, wished us luck, but they predicted we might not survive the year.?

Nearly 400 employees later, at two locations, Laurel and Baltimore, Maryland, Protocall has joined an exclusive club. Customer Inter@action Solutions magazine (CIS), announces this week that it is among the Top 50 outbound call centers in the nation. The magazine started tracking call center productivity in 1986. Annually, agencies that answer detailed questionnaires are ranked by billable minutes. These must be verified for a prescribed 12-month period by each of the agency?s telephone service providers and the agency independently. This is Protocall?s first year on the list, and it is among just ten percent that specialize exclusively in outbound sales.

?Our goals were never size-oriented,? said Kleinknecht. ?Our business?s first priorities have always been to achieve the highest quality sales possible and prosperity for employees and clients. The rest would take care of itself.? Far from folding in its maiden year, 1998, Protocall captured the industry?s three most coveted quality awards. This Spring, it will receive its fourth consecutive MVP Quality Award (CIS).

Outbound specialization is only one-third of the Protocall business unit?s formula. The business focuses its intellectual and technical resources in just three areas: telecommunications, high-speed Internet access, and energy. ?Almost monthly, we re-direct other industry business to other members of our Call_Solutions family,? Kleinknecht said. ?Technology grows more complex, and the choices for consumers more bewildering, every day. We refuse to sell our clients, or employees, short by juggling too many things at once.?

Protocall?s success has attracted suitors, as well as loyal clients and awards. Last month, Protocall was acquired by Call_Solutions, headquartered in Waukesha, Wisconsin. With now 13 focused business units, and counting, under the Company banner, founder and CEO George Dalton is positioning the new enterprise to specialize in marketing services governing every phase of customer interaction.

Pay-for-performance, or risk sharing, the third prong in Protocall?s formula, is the driving force behind quality, sales, and consistency, according to Company officials. ?That?s why this great team of people really appealed to us,? said Dalton. ?When this highly specialized teleservices business unit says, ?we don?t get paid unless we make the sale,? what it is saying is ?we will make the sale.? That sureness and trust will help this Company capture its share of the outsourced marketplace, create jobs for the Maryland region, and empower employees to prosper.?

Background

Call_Solutions Companies work together in harmony as full-service providers of customer relationship marketing services, offering specialized ?call centers inside? the campaign for telephone order processing and customer service, direct mail promotional campaigns with personalized, digital print production (e-mail or print), and advanced on-line order entry systems tied to fulfillment operations.

Protocall Communications, a Call_Solutions Company, specializes in high-tech business-to-business and business-to-consumer outbound teleservices, including digital broadband products and services, energy, local and long distance, paging, telephone sets, DSL, T-1s, T-3s, and calling and term plans.

Corporate Contact: ????

Kevin Kasper

Call_Solutions Companies

262-827-6404

info@callsolutions.com

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Kladeo Technologies, Kinfra Kakkanchery, Chelembra is a software developing organisation. They are engaged in the development of higher end softwares, ERP . Testing and allied technological services, Staff augmenting services, BPO services, etc are the other activities of this company. They also have an outbound call center. Babu Appat is one of their chief trainers. This is an excerpt taken from a training programmed held recently for their software engineers.
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— May 15, 2002

Melbourne, Florida , Synergon Solutions, a premier 24/7/365 technical support and customer service outsourcing company, today introduced their new Technical Support Start-Up Package.

Synergon?s Technical Support Start-Up Package has been specifically designed to offer equipment manufacturers, software developers, facility end-users and nearly any other industry involved in technology, an affordable customized global technical support and customer service presence.

Details of Synergon?s 24/7 Technical Support Start-Up Package include: up to 250 calls (average of 15 minutes per call) · completely transparent to the end user (calls answered in your company name) · 15 second average speed of answer · 2 minute max peak hold time · sophisticated call tracking system · web-based reporting and ticket access · support for all major hardware and software · integrated on-site dispatch services and installation.

The fees for this service start at under $ 4,500 per month. The normal start-up fees are waived with a signed contract.

Gary Bradley, Synergon Solutions? President & CEO, stated, ?From the software product development start-up to the established telecom OEM, Synergon?s cost-effective options make outsourcing a company?s Help Desk and On-Site Services the quickest and easiest way for them to offer their products to the global marketplace.?

More details about Synergon Solutions and their new Technical Support Start-Up Package can be found by visiting their web site at http://www.synergon.net.

# # # #

About Synergon Solutions, Inc.

Synergon Solutions is a premier 24/7/365 service provider specializing in offering equipment manufacturers, software developers, facility end-users and nearly any other industry involved in technology a customized global technical and customer support presence. From the software product development start-up to the established telecom OEM, Synergon?s cost-effective options make outsourcing your In/Outbound Call Center, Help Desk and On-Site Services the quickest and easiest way to offer your products to the global marketplace. Services include in/outbound customer service, help desk support for software applications, remote hardware diagnostics and being on-site with our certified technicians within four hours of dispatch. For further information, please visit http://www.synergon.net or call toll-free 1-800-820-6103.

Contact: Brian K. St.Ours

Synergon Solutions

(800) 820-6103 x2192

bstours@synergon.net

— January 18, 2003

[Cedar Rapids, Iowa – January 14, 2003]- AdTrack Corporation (http://www.adtrack.com?OL021062) announced plans today to integrate Microsoft Outlook into their latest product, Opportunity Manager (http://www.adtrack.com/ol.htm?OL021062), which, along with their flagship product, SmartLead, forms a seamless sales force automation ( SFA ) and lead management tool. The integration, slated for the second quarter of this year, will allow messages sent from Outlook to be attached to appropriate opportunities, contacts, or accounts within the comprehensive web-based tool, providing vital information and tracking for both sales and marketing.

“Because of the dual capabilities of our suite of products, this integration is doubly powerful.” said Henry Nicholson, President of AdTrack, “Not only will this improve efficiency on the front end, facilitating accurate communications during the sales process; it will provide clarity on the back end, allowing visibility to communications while examining outcomes of specific sales leads.” The integrated environment of the AdTrack system will allow messages attached to sales leads to follow these leads through their lifecycle, from initial opportunity to sale. In addition, it will allow visibility to the same messages as managers review the outcome of each opportunity.

AdTrack, an innovator in response management, addresses the disparate needs of sales and marketing by combining the tools required for marketing’s lead management needs (SmartLead) and sales’ contact management needs (Opportunity Manager). This approach maintains the integrity of original inquirer data for analyzing ROI on marketing efforts, and also provides all the sales information necessary to turn the lead into a customer. According to Jim Obermayer, the company’s Vice President of Sales, “It’s a ‘closed-loop’ system whereby all leads can be tracked from initial contact to sale, and sales outcomes can be tracked back to their source, allowing for accurate ROI measurement on marketing dollars.”

AdTrack offers a comprehensive set of professional services in one convenient web-based system. These services include:

Lead Management

Accurate measurement of the ROI for client advertising

Sales Force Automation and Financial Reporting

Initial lead capture from all sources

Prospect qualification, screening and distribution

Collateral print-on-demand services and fulfillment

Inbound and Outbound Call Center

About AdTrack

Since its inception in 1981, AdTrack has been the technology innovator in lead management and customer development. AdTrack’s core web-based services – sales lead management, sales force automation, fulfillment and flexible reporting tools – allow companies to close the loop on generated leads and, therefore, improve both marketing and sales results.

Headquartered in Cedar Rapids, Iowa, the firm employs 80 people and has an international presence with offices in Chicago, Los Angeles, Kansas City, and an affiliated European network headquartered in London.

SmartLead is a registered trademark of AdTrack Corporation in the United States

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FreeLeadsAnytime.com If you are in the direct sales industry you understand the huge importance of having an abundance of quality leads. What seems to happen all too often is people get involved in this industry and end up failing. One of the reasons is that they don’t have enough quality direct sales leads generated on a daily basis. Now whether your approach is cold calling, door knocking, peddling, approaching people in the cold market, referrals, home parties, hotel meetings, or asking famly and friends I want to introduce to you an easier way of building your direct sales business. It all starts with lead generation. By watching this video I will show you an effective way to generate high quality leads at the push of a button. Another cool video on “Finally A New Breakthrough In Direct Marketing Lead Generation” http Check it out.

Jannet van Eijsden Manager outbound AD Nieuws media beschrijft de voordelen van de Contact Center Live applicatie voor haar organisatie.

FreeLeadsAnytime.com If you are in the direct sales industry you understand the huge importance of having an abundance of quality leads. What seems to happen all too often is people get involved in this industry and end up failing. One of the reasons is that they don’t have enough quality direct sales leads generated on a daily basis. Now whether your approach is cold calling, door knocking, peddling, approaching people in the cold market, referrals, home parties, hotel meetings, or asking famly and friends I want to introduce to you an easier way of building your direct sales business. It all starts with lead generation. By watching this video I will show you an effective way to generate high quality leads at the push of a button. Check out this cool video too on How To Generate 125 Direct Sales Marketing Leads In 60 Seconds http
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— January 29, 2003

AdTrack announces the release of Opportunity Manager (http://www.adtrack.com/om.htm), a sales force automation (SFA) tool that is fully integrated with AdTrack?s lead management system. Unlike other SFA products, Opportunity Manager comes with virtually no on-going cost to the client. After a one-time set-up fee and nominal monthly broadband fees, there are no end-user seat costs or transactions charges.????

?Opportunity Manager will help make our clients more successful,? said Henry Nicholson, President of AdTrack. ?Not only is it very cost-effective, it is seamlessly integrated with our sales lead management systems and support network. This makes AdTrack truly unique in the marketplace, and continues our tradition of providing solutions for our clients that both increase sales and improve marketing efficiencies.?

AdTrack, an innovator in response management, addresses the disparate needs of sales and marketing by combining the tools required for marketing’s lead management needs (SmartLead2) and sales? contact management needs (Opportunity Manager). This approach maintains the integrity of original inquirer data for analyzing ROI on marketing efforts, and also provides all the sales information necessary to turn the lead into a customer.

AdTrack offers a comprehensive set of professional services in one convenient web-based system. These services include:

·????Lead Management

·????Accurate measurement of the ROI for client advertising

·????Sales Force Automation and Financial Reporting

·????Initial lead capture from all sources

·????Prospect qualification, screening and distribution

·????Collateral print-on-demand services and fulfillment

·????Inbound and Outbound Call Center

About AdTrack

Since its inception in 1981, AdTrack has been the technology innovator in lead management and customer development. AdTrack’s core web-based services ? sales lead management, sales force automation, fulfillment and flexible reporting tools ? allow companies to close the loop on generated leads and, therefore, improve both marketing and sales results.

Headquartered in Cedar Rapids, Iowa, the firm employs 80 people and has an international presence with offices in Chicago, Los Angeles, Kansas City, and an affiliated European network headquartered in London.

SmartLead is a registered trademark of AdTrack Corporation in the United States

— February 21, 2003

SAN DIEGO, CA February 19, 2003 -? Customers. We don?t ask for much. Just a little service. Just a little respect. Yet, for some unfathomable reason, countless companies that depend on our business still treat us like a necessary evil, an inconvenience to be tolerated at best and ignored at worst. Fortunately, an increasing number of companies are realizing that their only hope of surviving ? much less, thriving – is to listen to what their customers have to say, and to respond quickly enough to ensure that those same customers don?t take their business elsewhere.

Offering customers a chance to have their concerns heard, addressed and remedied almost immediately is a company called Qualistics (http://www.qualistics.com) in San Diego. Thanks to the company?s breakthrough Customer Loyalty Management (CLM) solution, now being utilized in Donatos Pizzeria restaurants (a McDonald’s company) across the U.S., companies can capture, analyze and implement timely customer satisfaction data to continually refine their operations and level of customer satisfaction nationwide.

Unlike conventional market research technologies such as telemarketing and mystery shopper services, Qualistics? core customer ?touch point? is an inbound Interactive Voice Response (IVR) system. Qualistics system can also import and analyze data from virtually any customer touch point (including mystery shopping programs, outbound call centers and the Web). In Donatos? case, customers receive a coupon for a free pizza (for every 25th caller), which can only be redeemed if they call a toll-free number and answer a few brief questions regarding their Donatos? experience. Qualistics? IVR system enables Donatos to capture thousands of these surveys each day, assessing customer response to vital issues such as product quality, on-time delivery, and overall satisfaction so that immediate corrective action can be taken on a daily basis.

?Mystery shoppers and telemarketing surveys cost $ 15 to $ 20 per survey making it cost prohibitive to collect enough surveys to have validity,? says John Potenza, Qualistics Founder and CEO. ?Qualistics? IVR service costs less than $ 1 per survey, making it possible to collect enough surveys on a continuous basis to produce customer feedback that is accurate and highly actionable.?

With Qualistics? Customer Loyalty Management System, customer responses are automatically captured, analyzed, scrubbed for accuracy, and distributed back to Donatos via email, Internet, or fax.

In addition, complaints and other critical data are reported immediately to individual stores, empowering local managers to address concerns and pursue customer satisfaction on a one-to-one basis. Business intelligence (improvement tips, industry statistics, training modules, etc.) is built into survey reports to provide actionable information along with coaching on how to best use the information. Reports are color-coded based on goal achievement (gold, green, yellow, red) to quickly understand performance.

?As an organization that prides itself on service, we have always had internal mechanisms in place to ensure and encourage operational excellence,? says Dave Muenz, EVP of Concepts and Restaurant systems for Donatos. ?Qualistics gave us the ability to monitor our operations from the most import perspective – our customers? ? which has resulted in increased profits and customer retention.?

About Qualistics

Formerly known as Survey Express, San Diego based Qualistics (http://www.qualistics.com) is a leading provider of customer satisfaction survey technologies and services that generate customer loyalty. Qualistics? Customer Loyalty Management System continuously collects, analyzes and shares customer satisfaction information so that companies can effect changes to improve their operations based on customer input. Qualistics clients include Bell South, Dominos Pizza, Shoneys, Donatos and other multi-location businesses across the country. For more information, please contact the company at 888-755-4307.

About Donatos

Donatos Pizzeria, founded in 1963 by Jim Grote, has become of one of the fastest growing pizza chains in the country, while maintaining the same small-town pizzeria principles that attributed to its success. Recently named Pizza Enterprise Industry of the Year by Pizza Marketing Quarterly, Donatos has over 175 stores and 5,000 employees in the U.S. and in Munich, Germany. Donatos’ menu includes a selection of award-winning pizzas, oven baked subs, salads and appetizers. For more information, log on to http://www.donatos.com.

Contact:

J.P. Lincoln

Crier Communications, Inc.

310|274-1072 x201

jp@crierpr.com

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