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Cloud hosting your key to success for online business

Cloud hosting your key to success for online business

If you are run  a Small Business online, for that you need to set up a office, hardware, software and other application to run it in a proper way. This can cross your budget.

Instead of investing in these things, you can simply choose the Cloud Hosting Data Center Services. To set up a total network which may cost you high, So it is a good option to pay Cloud on monthly basis for whatever you use.

Nowadays Small and Medium base businesses will be the first one to associate cloud service, As bigger companies will lead long time to calculate out how the cloud service is accompanying to their present operations. But they demand is cloud can cut down the price of their operations and increase their facilities in the same way.

Falling down sometimes for IT companies, they have incite many IT Employees to look up for any possibility to exploit cost saving. The numbers of cloud hosting users are increasingly worldwide and this grow quickly over the next few years lead by small and medium size businesses that want to better productivity while lowering bottom line price.

So cloud hosting is the best choice for small and medium base business.

Today, the volume of cloud hosting service users is growing and improving by every passing day, as there are many people who want to design and develop their own websites and get online to start their own business. If you want to start your own ecommerce website, the most important thing that you need is a affordable cloud website hosting service from brandspromoter.com  that ideally suits your business website’s needs.

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Crucial Web Hosting Guidebook

In today’s world, most organizations from little to large glimpse to have their private websites. For this reason the will need to fully grasp web hosting has turn out to be integral to virtually all corporations. A correct web hosting guidebook will give you all the required specifics that can enable in finding the appropriate service provider, 1 that provides you with sound technical help so that your organization website does not suffer the brunt of technological idiosyncrasies. Your buyers count on your website to be up 24 x 7 and you shouldn’t disappoint them with an unreliable web host.

Deciding upon web hosting companies centered on what other companies have selected is not generally a very sound concept. This is generally simply because organizations commonly differ in their function of existence. What is beneficial to a single corporation need to have not necessarily be useful for the other. And the website technique of an individual company might not match yours. Hence, you require to recognize that the conditions of a particular company have to be analyzed and recognized appropriately ahead of selecting a web hosting company. You will need to develop some information about the different benefits and down sides of unique web hosting providers. This in flip can enable you establish what company’s support would be a superior for for yours.

Individuals normally uncover it tough to stability amongst the two constraints a single usually faces in deciding upon a web host – reliability and price feasibility. Hosting a inexpensive and reliable website is not these an easy position. On the other hand, thanks to the developments in know-how, it has develop into probable to construct an inexpensive website with just sufficient reliability, as prolonged as you are aware there will often be some trade off. Take into account the standard variables like availability and version of mySQL, PHP, ASP, .Internet and these programs when you make your choice. These scripting languages help you to include dynamic pages to your website extremely simply. And be mindful that some hosting organizations use LiteSpeed as a substitute of Apache on their servers. LiteSpeed will result in a marked improvement in load occasions for PHP and HTML internet sites (But specially PHP). I do recommend it, with the caveat that it could be incompatible with some of your software program and scripts – specially purchasing carts and other ecommerce functions. Do your investigation initially.

Ahead of generating your decision, make certain you read a great deal of assessments on community forums and scattered all the way through the web. Specialist reviews will shed light on the added benefits and problems associated with all kinds of web hosting services. These guides will also give you suggestions to on how to choose the appropriate remedy at a price appropriate to you. And discussion boards can be a beneficial supply of data. While disgruntled consumers are typically louder than pleased ones, they can raise concerns that it would be in your favor to observe up on with the host in question. Right after all, choosing the proper web hosting is key.

It is a great notion to pick a web host provider on a month to month basis, at minimum while you are establishing regardless of whether they are living up to their promise. Even though most hosting businesses will refund your cash on a pro rata foundation for long term contracts, it is a lot less difficult just to go month to month at initial. Also, consider and find a hosting organization who can meet your conditions when your company expands.

Daktela Virtuální Call Centrum je unikátní ?ešení hostovaného callcentra, které Vám umožní vytvo?it plnohodnotné profesionální ?ešení callcentra bez kompromis? a se všemi funkcemi b?žnými v high-end callcenterových systémech. S námi si m?že high-endové ?ešení callcentra dovolit opravdu každý. Nemusíte investovat obrovské prost?edky do nákupu drahých systém?, jejich následnou správu a nemusíte se starat o upgrady nebo nákupy licencí. Ud?láme to za Vás! www.daktela.com
Video Rating: 5 / 5

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IVR Technologies Completes Interoperability Testing Between the CounterPath Line of Award-Winning Desktop, Enterprise and Mobile VoIP Softphones

Los Angeles, CA — November 15, 2010

IVR Technologies, Inc., a leading software developer of IP-based enhanced services, SIP trunking and real-time billing solutions, is working with CounterPath Corporation, an award-winning provider of innovative desktop and mobile VoIP software products and solutions, to offer service providers an end-to-end solution that drives revenue and subscribers to their networks while reducing operating costs and increasing customer loyalty.

Service providers can now extend their network’s footprint and attract new subscribers through Talking SIP’s flexible, empowering and intuitive applications while utilizing CounterPath’s high-quality desktop and mobile VoIP softphones to allow subscribers to place and receive calls wherever they are. With this pre-validated solution, service providers can quickly and easily deploy IVR Technologies’ Talking SIP’s in-demand enhanced services platform along with CounterPath’s solid, innovative and high-quality softphones with confidence and a time-to-market advantage.

IVR Technologies’ advanced software platform combines five traditionally separate network elements — application, media, real-time billing, location/registration and Class 5 services — into a single, tightly integrated server for SIP-based voice-over-IP networks. Talking SIP is designed to drive revenue to the network by providing intelligent and in-demand applications like SIP trunking, calling card, one-number locator, Class 4/5 switching, voice messaging, hosted PBX, hosted call center and callback that attract users and reduce turnover through innovative features, creative billing options, customizability and end-user empowerment.

CounterPath’s product suite includes SIP-based softphones, server applications and Fixed Mobile Convergence (FMC) solutions that enable service providers, enterprises and Original Equipment Manufacturers (OEM) to cost-effectively integrate voice, video, presence and Instant Messaging (IM) applications into their VoIP offerings and extend functionality across both fixed and mobile networks.

“The interoperability between our softphone products and IVR Technologies’ Talking SIP solution creates an innovative offering designed to provide service providers that are looking to implement a complete end-to-end VoIP solution with enhanced scalability and flexibility,” said Robert Brown, Vice President of Marketing for CounterPath Corporation.

“For next-generation service providers to be successful in today’s highly competitive marketplace it is imperative that they offer a robust set of in-demand applications across the full spectrum of access mediums which include land-lines, mobile, the desktop as well as the web. CounterPath’s softphones provide a high-quality and robust conduit to the service provider’s network that helps capture the bulk of these mediums. As a result we are pleased to be partnering with a best-of-breed company like CounterPath for unified access to the complete suite of Talking SIP enhanced service applications,” said Barry Sher, vice president of Business Development, IVR Technologies, Inc.

About IVR Technologies

IVR Technologies is an advanced software development company emerging as a leader in the SIP space for innovative, real-time SIP trunking, billing and enhanced services solutions. For more information, please contact: IVR Technologies, 555 West Fifth Street, 30th Floor, Los Angeles, CA 90013; +1 866.856.0301 or visit http://www.ivr.com. Email: pr(at)ivr(dot)com.

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©Copyright 1997-2010, Vocus PRW Holdings, LLC.
Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

IVR Technologies Partners with Bulletin.net for Integrated SMS Text Messaging Capabilities

Los Angeles, CA — November 2, 2010

IVR Technologies, Inc., a leading software developer of IP-based enhanced services, SIP trunking and real-time billing solutions, and Bulletin.net, a leading world renowned developer and supplier of products and services in the rapidly growing global market for messaging (SMS Text, IM, MMS and email) between computer or web applications and mobile phones or devices, have partnered to provide VoIP network operators with an integrated solution designed to drive revenue and subscriber loyalty while reducing operating costs.

VoIP network operators can now provide leading enhanced services that can be controlled via text messaging from any SMS enabled mobile phone or desktop computer. Supported operations in this initial integration include international callback, account balance updates, Class 5 feature management and voucher credit top-up. By providing subscribers with multiple modalities to manage their accounts, especially ones that can be performed from the palm of their hands, serves to empower the customer base and build subscriber loyalty while driving down administrative overhead and customer service burden for the next-generation service provider.

IVR Technologies’ advanced software platform combines five traditionally separate network elements — application, media, real-time billing, location/registration and Class 5 services — into a single, tightly integrated server for SIP-based voice-over-IP networks. Talking SIP is designed to drive revenue to the network by providing intelligent and in-demand applications like SIP trunking, calling card, one-number locator, Class 4/5 switching, voice messaging, hosted PBX, hosted call center and callback that attract users and reduce turnover through innovative features, creative billing options, customizability and end-user empowerment.

Bulletin.net provides a global SMS Gateway which enables mobile messages to be delivered from anywhere to anywhere around the world. This connectivity to the mobile wireless network, which is operated through a series of business partnerships, provides their clients with a complete end-to-end mobile messaging service and worldwide coverage.

“Web-to-Mobile SMS text messaging is growing rapidly as an integral and critical part of any communication system,” said Bruce Herbert, President and COO of Bulletin.net Inc. “We are therefore delighted to be partnering with IVR to combine the superior performance of our SMS solutions with IVR’s powerful suite of voice services.”

“We are very excited to be partnering with Bulletin.net to allow our customers to leverage Bulletin.net’s hosted infrastructure to gain the international coverage, reach and resiliency they need to grow their subscriber base. This partnership allows service providers to integrate the next-generation services of Talking SIP with the non-smartphone market in a configuration that offers time-to-market advantage, zero CAPEX and nominal OPEX,” said Randall Walrond, VP of product development at IVR Technologies, Inc.

About IVR Technologies

IVR Technologies is an advanced software development company emerging as a leader in the SIP space for innovative, real-time SIP trunking, billing and enhanced services solutions. For more information, please contact: IVR Technologies, 555 West Fifth Street, 30th Floor, Los Angeles, CA 90013; +1 866.856.0301 or visit http://www.ivr.com. Email: pr(at)ivr(dot)com.

About Bulletin.net

Bulletin.net Inc is a world-renowned developer and supplier of web-to-mobile messaging software and services, including SMS Text Messaging, Email , IM and MMS. Services include a powerful and robust SMS Gateway and API to easily connect any web and software application to the global SMS network. Ready-to-use interfaces are available to enable clients to integrate SMS Text Messaging with their platforms and to improve operations of their own business. For more information, please contact: Randy Swisher at Bulletin.net Inc, 4445 Eastgate Mall, Suite 200, San Diego, CA 92121; +1 858 430 0351 or visit http://www.bulletin.net Email: sales(at)bulletin(dot)net

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©Copyright 1997-2010, Vocus PRW Holdings, LLC.
Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

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Los Angeles, CA — August 20, 2010

IVR Technologies, Inc., a leading software developer of IP-based enhanced services, SIP trunking and real-time billing solutions, and 360networks have completed interoperability testing, enabling service providers to benefit from an end-to-end solution to drive revenue and subscribers to their networks while reducing operating costs and customer churn.

360networks is a full service wholesale provider of Private Line Transport, VoIP, IP, and Local Access (T1/DS3) services, leveraging its wholly owned fiber optic backbone, which is one of the nation’s largest and most advanced. Voice, data, service and content providers look to 360networks to support their pursuit of next generation strategies, migration from legacy networks, growth into new markets and services, and increased network diversity.

Service providers can now extend their network’s footprint and attract new subscribers through Talking SIP’s flexible, empowering and intuitive applications while utilizing 360networks’ 18,000 route mile fiber optic network to originate and terminate traffic to new regions. With this pre-validated solution service providers avoid heavy capital outlays for gateways, softswitches, and associated administrative overhead. Providers can now quickly and easily deploy IVR Technologies’ Talking SIP’s in-demand enhanced services platform while leveraging 360networks’ deep coverage footprint.

“Demand for SIP Trunking continues to grow,” said Steve Cardwell, vice president of sales for 360networks. “With interoperability in place between the two companies, service providers can now employ SIP Trunking and expand the markets they serve quickly and cost effectively.”

IVR Technologies’ advanced software platform combines five traditionally separate network elements — application, media, real-time billing, location/registration and Class 5 services — into a single, tightly integrated server for SIP-based voice-over-IP networks. Talking SIP is designed to drive revenue to the network by providing intelligent and in-demand applications like SIP trunking, calling card, one-number locator, Class 4/5 switching, voice messaging, hosted PBX, hosted call center and callback that attract users and reduce turnover through innovative features, creative billing options, customizability and end-user empowerment.

“With 360networks, our customers can extend their footprint by cost-effectively originating and terminating traffic on a robust, high quality next-generation network,” said Randall Walrond, vice president of Product Management, IVR Technologies, Inc. “360networks is a great complement to Talking SIP’s services.”

About IVR Technologies

IVR Technologies is an advanced software development company emerging as a leader in the SIP space for innovative, real-time SIP trunking, billing and enhanced services solutions. For more information, please contact: IVR Technologies, 555 West Fifth Street, 30th Floor, Los Angeles, CA 90013; +1 866.856.0301 or visit www.ivr.com. Email: pr(at)ivr(dot)com.

About 360networks

360networks is a full service wholesale provider of VoIP, Private Line Transport, IP, and Local Access (T1/DS3) services, on its wholly-owned fiber optic backbone. Its facilities-based network provides deep coverage, spanning over 17,200 miles to tier 1 to 4 western U.S. markets (Arizona, California, Colorado, Idaho, Illinois, Iowa, Minnesota, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Texas, Utah, Washington, and Wyoming). Financially stable and a CLEC in 36 states, 360networks enables the nation’s voice, data and web-based application and service providers to quickly pursue next generation strategies, migrate from legacy networks, grow into new markets and services, and increase network diversity. www.360networks.com

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TouchStar Announces Revolutionary Data Exchange Solution for Call Centers

Denver, Colorado — November 2, 2007

TouchStar, the fastest growing developer of world class call center technology, and DataRose, a leading provider of data exchange solutions, announce the first integrated data exchange solution for call centers. Call centers can now easily exchange and manage real time data with their business partners.

Call centers must have real time secure data updates from their business partners to be able to effectively conduct communications. The new TouchStar and DataRose solution eliminates custom development costs, time delays, and human errors while improving data security and the ability to make real time decisions.

Without development costs and time delays, this new solution provides automatic and secure data transfer, data translation, verification of transfer, verification of receipt, and real time account updates. Automated data transfer is critical because it eliminates errors and delays in manually inputting data. Data tracking is of great benefit because it eliminates questioning if data were sent and received. Managing by exception is also included to enable focus on high priority activities.

Call centers such as Collections firms, Fundraisers, and Telemarketers must provide their clients with performance reports and account updates. This new solution provides the ability to analyze and report on status, activity, and results with a secure web based application.

The Collections industry will particularly benefit from this new solution because debt forwarders and debt collectors frequently experience the data transfer problem. Collections firms are now able to accelerate and increase collections, improve workflow efficiency, and reduce operating costs. Creating, implementing, and managing interfaces and dealing with data incompatibility costs and time delays are no longer a problem.

Jonathan Cleary, DataRose CEO, stated: “The transfer of real time data is one of the most difficult problems for businesses. We are changing the collections and call center industries for the better by reducing time delays, development costs, and human errors. We are also providing our partners with real time information to make better business decisions.”

Kyle Fox, President of the Collections and Financial Services Division of TouchStar, commented: “TouchStar will continue to produce solutions that greatly improve our customer’s businesses. When we look outside of our own areas of expertise, we first look for a strong commitment to customer service. TouchStar chose to partner with DataRose because they also believe in the TouchStar core value of honoring our client’s trust in choosing us.”

About TouchStar

TouchStar is the fastest growing call center technology provider. TouchStar offers on-site call center software, hosted call center systems, predictive dialers, automated voice messaging, ACD & IVR, voice, data & long distance services, and an IP PBX Phone System. TouchStar has been named as one of the “Fastest Growing Large Private Companies in Colorado” for five years in a row. TouchStar is headquartered in Denver, Colorado, and has offices in New York, Davenport, Phoenix, Mumbai, Manila, and Manchester. For more information, go to http://www.touchstar.com or send an email to pr@touchstar.com.

About DataRose

DataRose was founded in 2006 after three years of development. DataRose’s breakthrough technology optimizes data and file exchange securely, continuously, and automatically with no human handling. The seamless interoperability increases a call center’s performance ability while reducing operating expenses with zero up-front capital costs or develoment efforts. DataRose is headquartered in Bailey, Colorado . For more information, go to http://www.datarose.com, or send an email to info@datarose.com.

Contact:

Christina Whitfield

TouchStar

3025 South Parker Road, Suite 925

Aurora, Colorado 80014

303.338.0678

pr @ touchstar.com

http://www.touchstar.com

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©Copyright 1997-2010, Vocus PRW Holdings, LLC.
Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

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TouchStar, a World Class Provider of Call Center Technology, Announces Its 2007 User Group Conference in Denver

Denver, CO — May 19, 2007

TouchStar, a world class provider of call center technology, today announces its 4th Annual User Group Conference to be held October 10th, 11th, and 12th at the Hyatt in the Denver Technological Center. It is expected that many of TouchStar’s 1,600 clients will attend.

Based on feedback from past attendees, the format of the User Group has been updated for 2007 with a clear objective of helping to maximize return on investment. Significant changes include: the addition of separate business and technical breakout sessions, many new presenters, more interaction among users, and an advanced training option that does not overlap with standard courses. TouchStar will also be training users on several new applications that have already been released, such as Advanced Inbound Features, Visual Supervisor, Quality Assurance, and more applications planned for release prior to the conference.

With separate business and technical tracks, users are guaranteed to take home more useful information than ever before to help them maximize their return on investment. Technical sessions will include hands-on labs, and new speakers that include some of TouchStar’s most requested technical support and development team members. The business track will also include group discussions with new TouchStar team members and other users to learn new strategies for campaign management, list management, and utilization of the many new features.

Advanced Training will be offered on Wednesday, October 11th, for the clients who are looking for hands-on and more in-depth learning. Advanced training topics will soon be announced to TouchStar clients and topic suggestions will also be welcome.

Steve Bederman, TouchStar’s CEO, commented: “We are looking forward to welcoming our clients, friends, and partners to our user group this year. In the last few months, we have made more progress than ever before with our product development and our support business processes. Through our continued growth, we have been able to add development, project management, product management, and support resources. TouchStar’s future is brighter than ever and our clients are going to benefit from our continued success; I am looking forward to sharing our vision.”

Brian Smits, TouchStar’s Global Marketing Director, stated: “We have a lot of new offerings to share with our users this year to help them drive profitability. I am really looking forward to introducing a new marketing initiative that will benefit our clients tremendously, but it is a secret for now!”

Registration and additional conference details will be available on June 1, 2007. Attendees that register before July 15th will receive a discount on their registration fee.

About TouchStar

TouchStar is a rapidly growing world class provider of call center software, hosted call center software, predictive dialers, IP PBX, voice messaging, and call center long distance services. TouchStar acquired Digisoft in 2005 and Sigmaworx in 2006, and has been named as one of the Denver Business Journal’s “Fastest Growing Large Private Companies in Colorado” for four years in a row. TouchStar is headquartered in Denver, Colorado, and has offices in Pune, India; Mumbai, India; New York, New York; Davenport, Iowa; Manchester, England; and Manila, Philippines.

Contact:

Christina Whitfield

Marketing Manager

TouchStar

303.338.0678 x.237

http://www.touchstar.com

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©Copyright 1997-2010, Vocus PRW Holdings, LLC.
Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

TouchStar Addresses Marketplace Concerns Head On

Denver, CO — July 23, 2008

TouchStar, a world leader in call center technology, today directly addressed false comments that have been made to TouchStar clients and prospects.

Steve Bederman, TouchStar’s Chief Executive Officer, said: “TouchStar’s sales and support teams have been told by several clients and prospective clients that a handful of people are spreading false and disparaging statements about TouchStar. TouchStar has made several significant and healthy changes in 2008. We properly adjusted for redundancies gained from prior acquisitions and we built a better business model based on lessons we learned as we grew. I am not surprised that a few competitors have tried to use unprofessional tactics because TouchStar’s market share continues to grow.”

Steve also added: “I made a decision in March, during the week that Bear Stearns failed, that TouchStar would increase profitability to ensure that cash flow would sustain the company even if the economy slowed down. While we have very strong banking and investment partners, we suspected that their ability to extend lines of credit would soon change. We made a proactive decision to reduce expenses. I also brought in a very experienced organizational change expert to help us identify opportunities to improve our business model. As an example, our change consultant immediately identified a need to add more real time probes into every part of our business to make decisions faster.”

Rick Morris, TouchStar’s Chief Operating Officer, provided an update on TouchStar’s business model adjustments and results through the first half of 2008. “TouchStar sales, marketing, installation, and support departments all set performance records in the second quarter of 2008 as TouchStar executed a 20 point plan designed to maintain our growth while reducing inefficiencies.”

Sales results set all time records. The average revenue per new sale rose 23% due to a price increase and the launch of TouchStar’s new Enterprise Call Center Software. TouchStar continues to expand into the enterprise market as large call centers identify the opportunity to greatly reduce their support and expansion costs by implementing a TouchStar 2008 Enterprise Call Center system. Quantity of sales also increased as the hosted call center software business unit achieved new sales records.

Marketing activities became even more focused on tactics that have proven to produce direct results. Lead production and new sales opportunity pipelines rose to record levels as lead quality remained constant.

Installation and support departments increased their performance as scorecards were implemented to provide managers and employees with specific quantitative and qualitative metrics to monitor and review together periodically. Every employee’s scorecard includes metrics that relate to TouchStar’s 2008 business plan so that every employee understands their direct correlation to the success of TouchStar customers, fellow employees, and financial results.

About Touchstar

TouchStar develops and supports world class call center software with on-site and hosted deployment options. TouchStar serves over 2,500 businesses on six continents from its headquarters in Denver and regional offices around the world. TouchStar’s unified communications products include: call center software, traditional and VoIP telecommunications systems, predictive dialers, automated voice messaging, advanced ACD & IVR, compliance management, and an IP PBX phone system. For more information, please call 303.338.0678 or visit http://www.touchstar.com.

Contact:

TouchStar PR

303.338.0678 x204

pr @ touchstar.com

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©Copyright 1997-2010, Vocus PRW Holdings, LLC.
Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

TouchStar Announces Record First Quarter Sales and Major New Operating Efficiencies

Denver, CO — April 9, 2008

TouchStar, a rapidly growing world leader in call center software and unified communications technology, today announces record first quarter sales of .9 million USD and major operations changes that yield cost savings of .1 million USD.

Sales from TouchStar’s four business units grew to .9 million USD, an increase of 31% over the first quarter of 2007. International sales continued to grow through direct sales and new channel relationships. Domestic sales increased in quantity as well as average revenue per sale. Average revenue per sale increased as TouchStar implemented its first price increase in its history. In the last ten years, TouchStar had never increased its list price despite winning more than 20 product awards and adding significant functionality each year.

Steve Bederman, CEO of TouchStar, commented: “Our sales continue to grow because we offer call centers a choice of four product platforms, hosted or on site deployment options, world class customer service, and exciting new solutions that drive call center profitability such as Best Time to Call. We chose each of our three acquisitions based on our ability to gain profitable and best in class solutions for specific market segments. All three acquisitions have just become fully integrated and we are now able to gain tremendous financial advantages.”

Operating efficiencies produced by changes made in the first quarter will yield a .1 million USD reduction in operating expenses for the 2008 fiscal year. Operating cost savings were identified by the management team through a comprehensive review of every expense among the four business units. Cost savings opportunities primarily arose from redundancies created as TouchStar acquired three direct competitors in the last three years.

Rick Morris, TouchStar’s Chief Operating Officer, added: “Frankly, we made some changes that were very difficult because they involved people that have contributed to our companies for many years. Through our acquisitions we wound up with too many managers and every department had too much redundancy. Along with the tough decisions, we found plenty of easy opportunities to reduce costs related to overhead and activities that were producing lower returns on our investments. After we made the tough decisions, we really got excited because we realized that we should exceed our 2008 profitability plan while maintaining our growth path and our core value of honoring our clients’ trust in choosing us.”

Today, TouchStar is three times larger than it was two years ago. TouchStar will continue to grow rapidly in 2008 through new sales, global market expansion, product line expansion, and the acquisition of other technology providers. TouchStar was recently recognized by the Denver Business Journal as the fourth largest software company headquartered in Colorado.

About TouchStar

TouchStar develops and supports world class call center software with on-site and hosted deployment options. TouchStar serves over 2,500 businesses on six continents from its headquarters in Denver and regional offices around the world. TouchStar’s unified communications products include: call center software, traditional and VoIP telecommunications systems, predictive dialers, automated voice messaging, advanced ACD & IVR, compliance management, Best Time To Call software, and an IP PBX phone system. For more information, please call 303.338.0678 or visit http://www.touchstar.com.

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©Copyright 1997-2010, Vocus PRW Holdings, LLC.
Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

San Jose, California — March 17, 2008

Contact centers have emerged as critical components of a business enterprise, not only as a medium for customer interaction, but also for boosting sales revenue. Changing market conditions such as increasing business competition, changes in the economy, and conservatism among customers are making it easy to expand client base in the call centers industry. Building up customer loyalty is no longer the only challenge for contact center professionals; measuring up to the fast paced changes that the contact center industry is undergoing is far difficult. Quick adaptability to innovations and other technology-based changes taking place in the contact center processes are turning out to be an imperative for the contact center professionals.

Global call centers market is projected to touch US5 billion by 2010, as stated in a recent report published by Global Industry Analysts, Inc. North America and Europe dominate the global scenario, and account for about 85% share of the service revenues. Asia-Pacific holds enormous potential, and is projected to drive growth in the global arena. Major trends influencing the market includes expanding operational costs and budgetary allocations, declining telecommunications costs, rise in number of hosted call centers, growing significance of Asian call centers, and transformation of call centers into contact centers. Despite its status as the fastest growing employer, call centers face challenges in the form of shortage of skilled employees, and high employee turnover rate. The Philippines is set to emerge as the fastest growing market for call centers, and is projected to increase at a compounded annual rate of 36% over the period 2000-2010.

The call center market is highly fragmented with a number of players vying for their own special niche in the market. Substantial growth in the number of call centers and advancements in technology have led to fierce competition in the market. The competition in effect has been intensifying with each new product or technology release. The study reviews major players in the call centers market including 24/7Customer, Acumen Telecomunicaciones, Alliance Data Systems, Inc., APAC Customer Services, Inc., ATOS Origin, S.A., Avaya Inc, British Telecom Northern Ireland, Convergys Corp, Datamatics Technologies Ltd, Entel Call Center, EXL Service Holdings, Inc., Genpact, IBM Daksh Business Process Services Pvt. Ltd, Inkfish Call Centers Limited, Merchants Limited, Plusoft Informatica, Quality Plus Callscan Australia Pty Ltd., Sitel, Stream International, Inc., Sykes Enterprises, Inc., Teleperformance, Touchbase, TRG Customer Solutions, Ventura, West Corporation, and Wipro Technologies.

The report titled “Call Centers: A Global Strategic Business Report”, published by Global Industry Analysts, Inc., provides a comprehensive review of market trends, product profile, recent developments, mergers, acquisitions, and other strategic industry activities. The study analyzes recent past, current and future market data and analytics over the period 2000-2010 and long term projections (2011-2015) for regions including the United States, Canada, Japan, Europe (France, Germany, Italy, UK, Spain, Russia, Netherlands, Ireland, Sweden and Rest of Europe), Asia-Pacific (Australia, China, India, Philippines, Singapore and Rest of Asia-Pacific), Latin America (Brazil, Mexico, and Rest of Latin America), and Rest of World.

For more details about this research report, please visit http://www.strategyr.com/Call_Centers_Market_Report.asp

About Global Industry Analysts, Inc.

Global Industry Analysts, Inc., (GIA) is a reputed publisher of off-the-shelf market research. Founded in 1987, the company is globally recognized as one of the world’s largest market research publishers. The company employs over 700 people worldwide and publishes more than 880 full-scale research reports each year. Additionally, the company also offers a range of over 60,000 smaller research products including company reports, market trend reports, and industry reports encompassing all major industries worldwide.

Global Industry Analysts, Inc.

Telephone 408-528-9966

Fax 408-528-9977

Email press@StrategyR.com

Web Site http://www.strategyR.com/

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