TORONTO (August 17, 2009) – Telax Hosted Call Center today formally welcomed new VP Operations Taras Kapanaiko. Mr. Kapanaiko, who began work in his role on April 1, 2009, is responsible for all company operations as well as strategic planning and business development with a focus on technology. “Taras brings a wonderful entrepreneurial spirit to […]
Call Center Software News
Telax Hosted Call Centerâ??s FFP (Firm Fixed Price) model makes it the clear choice for the Nevada Department of Taxationâ??s new helpdesk, which aims to provide residential and commercial taxpayers with a central point of contact for their taxation accounts. TORONTO (August 04, 2009) – he State of Nevada announced this week that Telax Hosted […]
TORONTO (July 30, 2009) – The General Services Administration (GSA) Federal Acquisition Service announced this week that the GSA would renew its contract with incumbent provider Telax Hosted Call Center for a solution servicing the Chicago-based contact center run by the Fleet Management Division. The division manages rental vehicles for the GSA offices and other […]
Pioneer in Hosted Contact Centers Expands Global Reach with Office in the United Kingdom SAN CARLOS, CA (July 28, 2009) – the leading global provider of hosted contact center software, today announced its successful expansion into Europe. Contactual’s European operations are based in Guildford, United Kingdom and led by Philip Harman, director of EMEA operations […]
Company Recognized for Support Given through LiveOps Foundation, Employee Volunteer Activities and Technology Donations SANTA CLARA, Calif. (July 20, 2009) – LiveOps has been named “Diversity Partner of the Year” by Project HIRED, a not-for-profit organization whose mission is to assist people with disabilities to gain and sustain employment through partnerships with business and our […]
Former eBay SVP Rob Chesnut to Oversee Legal and Government Relations SANTA CLARA, Calif. (July 14, 2009) – LiveOps today announced the appointment of Rob Chesnut as General Counsel. Reporting to LiveOps CEO Maynard Webb, he is responsible for overseeing legal and government relations. Chesnut joins the LiveOps team now that Joe Eandi, LiveOps’ previous […]
Hosted Unified Communications Improve Internal Communications and Customer Care SAN CARLOS, CA and SAN FRANCISCO (June 23, 2009) – Contactual, the trusted leader in on-demand contact center software that empowers small businesses and enterprise departments to end customer frustration, and Call Tower, a leading provider of managed enterprise-class unified communications solutions for growing businesses today […]
Business Process Outsourcing (BPO) provider delivers
Joint Marketing Partnership Brings Together Best in Class Workforce Management and Hosted Contact Center Software SAN CARLOS, CA (June 02, 2009) – Contactual, the global leader in on-demand contact center software that empowers customer facing organizations to end customer frustration, and Pipkins, Inc. a leading supplier of workforce management software and services to the call […]
N/A (June 01, 2009) – Telax is excited to be selected by the Calgary Board of Education to provide and manage their helpdesk phone system. Here’s more about the newest member of the Telax family: The Calgary Board of Education (“CBE”) is the third largest public school district in Canada serving approximately 100,000 students from […]