RightNow CX for Facebook Allows Organizations to Seamlessly Incorporate Facebook into Their Customer Experience Strategies Consumers Will Get Exceptional Service from Their Favorite Brands without Leaving Facebook BOZEMAN, Mont. (September 15, 2010) – RightNow (NASDAQ:RNOW) today unveiled RightNow CX for Facebook, bringing the industry’s most powerful customer experience suite to Facebook. RightNow CX, the customer […]
Call Center Software News
Worldwide Top 14 Dealer of ADT Security Services Increases Customer Contacts and Sales With Five9 On-Demand Call Center Software PLEASANTON, Calif. (September 13, 2010) – Five9, Inc., the leader in on-demand call center software, announced today that CTS Protective Services, a top 14 dealer worldwide of ADT Security Services, has deployed Five9 on-demand call center […]
SEATTLE (September 09, 2010) – Envision, a leading global provider of workforce optimization (WFO) solutions and creator of Click2Coach®, the industry standard for contact center coaching and team performance improvement, announced today the company will be presenting and exhibiting at the 2010 QATC Annual Conference at the Renaissance Nashville Hotel in Nashville, TN from September […]
Companies with Coaching Programs Are 50% More Likely to Have Lower Turnover, are Achieving 27% Greater Profitability, and Have 56% Higher Customer Loyalty SEATTLE (September 08, 2010) – Envision, a leading global provider of workforce optimization (WFO) solutions and creator of Click2Coach, the industry standard for contact center coaching and team performance improvement, announced today […]
Leading Provider of On-Demand Call Center Software Processes Over 90 Million Telephone Calls Per Month PLEASANTON, Calif. (September 08, 2010) – Five9, Inc., the leader in on-demand call center software, announced today that it recently achieved a significant milestone, now processing telephone calls at an annual run-rate in excess of 1 billion calls. Five9’s on-demand […]
Envision is Highest Rated Vendor in Customer Assurance Total Cost of Ownership and Return on Investment SEATTLE (September 01, 2010) – Envision, a leading global provider of workforce optimization (WFO) solutions and creator of Click2Coach®, the industry standard for contact center coaching and team performance improvement, announced today that Ventana Research has rated Envision as […]
Five9 Honored for Creating a Ground-Breaking Product With the Industry-First Cloud Computing Platform for Call Centers PLEASANTON, Calif. (September 01, 2010) – Five9, Inc., announced today that Technology Marketing Corporation’s (TMC) Customer Interaction Solutions® magazine has named the Five9 Cloud Computing Platform for Call Centers as the recipient of a 2010 TMC Labs Innovation Award. […]
Envision Recognizes Partners Healthcare, Delta Hotels, Alaska Airlines, and WestJet for Delivering Exceptional Customer Service from Agents’ Desktops to Enterprise Decision Makers SEATTLE (August 25, 2010) – Envision, a leading global provider of workforce optimization (WFO) solutions and creator of Click2Coach®, the industry standard for contact center coaching and team performance improvement, announced today that […]
New Data Center Provides East Coast Presence for the Leader in On-Demand Call Center Software PLEASANTON, Calif. (August 10, 2010) – Five9, Inc., the leader in on-demand call center software, announced today that it has selected Internap for a second data center location on the East Coast of the United States to improve the resiliency […]
New RightNow App Builder Empowers Organizations to Rapidly Create, Extend and Integrate Customer Experience Applications BOZEMAN, Mont. (August 10, 2010) – RightNow (NASDAQ:RNOW) today unveiled the first customer experience cloud platform, RightNow CX Cloud Platform, making it possible for organizations to create, extend and integrate mission-critical customer experience solutions in the cloud. The new RightNow […]