Company Continues Global Expansion with New London Office, Patent-Pending Voice Gateway Technology, New 1,300-Seat European Customer and Extended Support for Existing Multi-National Customers SALT LAKE CITY (November 02, 2010) – inContact (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, today announced the expansion of its operations into […]

Call Routing and Self-Service Solutions Will Create State-Wide Service Network to Better Serve Residents with Medicare, Social Services and Other Health System Inquiries SALT LAKE CITY (October 26, 2010) – inContact (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, today announced that a state health department has […]

Five9 Ranks 61st on the San Francisco Business Times’ 2010 List of Top Private Companies PLEASANTON, Calif. (October 25, 2010) – The San Francisco Business Times has ranked Five9 sixty-first on its annual list of Top 100 Fastest-Growing Private Companies. The San Francisco Business Times presented the prestigious award to Five9 at a ceremony last […]

RightNow Clients Can Enter for a Chance to Win a Flat Screen TV and Wii, Shootout Basketball Game or Foosball Table for Their Contact Center! BOZEMAN, Mont. (October 25, 2010) – RightNow® (NASDAQ:RNOW) is hosting a video contest to celebrate Customer Service Week. Enter the RightNow Customer Service Week Video Contest for a chance to […]

SEATTLE (October 22, 2010) – Envision, a leading global provider of workforce optimization (WFO) solutions and creator of Click2Coach®, the industry standard for contact center coaching and team performance improvement, announced today the company will be exhibiting at IQPC International Call Center Expo in Miami, Florida from October 25, 2010 to October 27, 2010. Envision […]

SALT LAKE CITY (October 21, 2010) – inContact, Inc. (NASDAQ: SAAS), the market leader in on-demand call center software and agent optimization tools, will hold a conference call on Thursday, November 4, 2010, at 4:30 p.m. Eastern Time to discuss results for the third quarter 2010. Financial results will be issued in a press release […]

Company Expands International Reach with New Manila Office, Winning Five New Customer Contracts MANILA, Philippines (September 30, 2010) – inContact (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, announced today the expansion of its operations into the Philippines. inContact cloud-based solutions are perfectly suited to help meet […]

Fifth Annual inContact User Conference Explores the Impact of Cloud Computing on the Customer Experience SALT LAKE CITY (September 23, 2010) – The fifth annual inContact User Conference (ICUC) concluded today after four days of learning, networking and training designed to improve the overall call center experience. The event, which had a 23% increase in […]

Five9 On-Demand Interactive Voice Response Capability Receives Industry Recognition for Its Advanced Capabilities and Ease of Use PLEASANTON, Calif. (September 20, 2010) – Five9, Inc., announced today that Technology Marketing Corporation (TMC) has awarded Five9 a Customer Interaction Solutions® 2010 Speech Technology Excellence award for the Five9 Interactive Voice Response (IVR). Customer Interaction Solutions magazine […]

New Predictive Dialer, Quality Monitoring and Screen Recording Solutions, Combined With Seamlessly Integrated Scripting and Workflow Engine, Enables Call Centers to Maximize the Value of Every Customer Interaction SALT LAKE CITY (September 20, 2010) – inContact (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, today announced major […]