CEO Paul Jarman to Present at Breakout Session, ‘Maximize the Value of Every Customer Interaction’ SALT LAKE CITY (November 30, 2010) – inContact (NASDAQ: SAAS), a provider of on-demand call center software and call center agent optimization tools, today announced it will be a gold sponsor of salesforce.com’s Dreamforce 2010 conference (www.dreamforce.com). The conference will […]
Call Center Software News
Cloud-Based Call Center Leader Adds Three New Healthcare Companies to Its Growing List of Satisfied Customers SALT LAKE CITY (November 23, 2010) – inContact (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, announced the expansion of its footprint in the healthcare market segment with three new customer […]
Cloud Vendor to Celebrate Public Sector Growth with December 1 Open House Honoring Government Customers RESTON, Va. (November 23, 2010) – RightNow Technologies (Nasdaq: RNOW), a leading provider of secure cloud solutions for the Department of Defense (DoD), Federal, state and local government agencies, non-profit organizations, and higher education institutions, announced the opening of its […]
Solution designed to streamline communications for contact center agents and business users INDIANAPOLIS (November 17, 2010) – Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has released a version of its all-in-one IP communications software suite designed to work with Microsoft Lync Server 2010. The Interactive Intelligence software suite, Customer […]
RightNow’s New Voice Experience Manager and Communications Enabled Desktop for Cisco and Avaya Deliver Highly Personalized, Branded Phone Interactions BOZEMAN, Mont. (November 17, 2010) – Today RightNow (NASDAQ:RNOW) announced its next generation Voice Experience Management solution, part of RightNow CX November 2010. The new Voice Experience Manager enables organizations to identify a caller, determine why […]
BOZEMAN, Mont. (November 17, 2010) – RightNow (NASDAQ: RNOW) CX for Facebook and RightNow Custom Objects are now generally available as part of RightNow CX November 2010. RightNow CX, the customer experience suite, uniquely powers integrated web, social and contact center interactions anywhere consumers engage with their favorite brands. RightNow CX for Facebook Starting today, […]
New version of industry-first cloud computing platform for call centers includes additional APIs and advanced integration capabilities PLEASANTON, Calif. (November 16, 2010) – Five9 Inc., the leader in on-demand call center software, announced today General Availability (GA) of the second generation of its Cloud Computing Platform for Call Centers. The platform provides a set of […]
New Self-Service Interactive Voice Response (IVR) with Speech Recognition is available as a Five9 Virtual Call Center option or as a standalone solution for advanced voice self-service applications PLEASANTON, Calif. (November 15, 2010) – Five9 Inc., the market leader in on-demand call center software, announced availability today of their on-demand Interactive Voice Response (IVR) with […]
Five9 Virtual Call Center Release 8 provides over 100 new features for inbound and outbound call centers PLEASANTON, Calif. (November 15, 2010) – Five9 Inc., the leader in on-demand call center software, announced today General Availability (GA) of their Five9 Virtual Call Center Release 8. The new release adds Speech Recognition to the Five9 IVR […]
Match.com, Newell Rubbermaid, Nikon, Orbitz, Telecom New Zealand, and Toshiba Share How Customer Experience Solutions Are Impacting Their Business BOZEMAN, Mont. (November 08, 2010) – Top consumer brands are using the RightNow (NASDAQ: RNOW) customer experience suite to help drive business value through positive customer experiences. According to the 2010 Customer Experience Impact report, 85 […]