Technology Marketing Corporation’s Customer Interaction Solutions magazine recently announced their 2010 Product of the Year. The award went to Five9, Inc. and its Five9 Virtual Call Center Release 8. Customer Interaction Solutions magazine’s CEO shared in a statement the Five9 was granted the prestigious award for its achievements and advancements in call center technologies, as […]

International business process outsourcing (BPO) and customer management outsourcing (CMO) company, Vertex Customer Services India (Vertex), has turned to Consilium for a distributed SIP call center platform. This new integration is expected to help Vertex to deliver customer services to enterprises throughout India with both speed and flexibility. Vertex has reportedly already realized a significant […]

Self-service solutions are often preferred by call centers as a means to provide communication channels that are inexpensive to maintain and meet the demands of the customer base. Now, a recent inContact survey has found that call centers are accelerating their spending on such solutions to reduce operating costs and increase customer satisfaction. This survey […]

Hosted call center provider, Five9, was in attendance for this year’s Dreamforce event, the nation’s premier cloud computing expo hosted by Salesforce.com. Five9 exhibited some of its latest hosted solutions designed to allow the call center to access utilities as they become necessary, while company officials shared some industry insight. Five9 has built a strong […]

Retail call centers rely on specific software solutions to properly manage customer calls, information and issue resolution. Noble Systems Corporation has emerged as the leader in this space, acting as an integral part of the credit card operations of retail chains for U.S.-based companies seeking to increase payments received on outstanding credit card balances. Noble […]

Aspect, a company known for its focus of unified communications and collaboration services and software for the call center space, has announced it plans to open two new facilities in Galway, Ireland in December. Designed to offer next-generation call center support, these two new facilities will provide customer technical support, software production and distribution. The […]

Five9, an on-demand call center software solution provider, recently announced the upcoming release of the second generation of the Five9 Cloud Computing Center. Five9 prepares to show the updated platform for the first time at Salesforce.com’s Dreamforce Global Gathering, which is being held in San Francisco from December 6-9. The Five9 Virtual Call Center Suite […]

Hyperquality, a third-party quality assurance and business intelligence provider for contact centers, recently announced the release of their newest contact center assurance software. The quality assurance workflow software is called ClearMetrix 2.0. This updated version has an abundance of new and exciting features. The enhanced version of Hyperquality’s award-winning solution offers many new features, including […]

Zeacom, a leading technology and unified communications company, is preparing to host its annual North American conference, Zeacommunity 2011. The conference is held every year as an opportunity for companies to discuss and evaluate trends in the customer service, and more specifically the call center, industry. Zeacommunity 2011 will be held from January 31 through […]

AltiGen Communications, a unified communications solutions provider, recently announced the release of their MaxCS Contact Center. The contact center solution will run on the Microsoft Lync Server 2010. AltiGen is a known provider of integrated Microsoft-based solutions. Representatives from Altigen stated that their latest contact center is ideal for companies interested in a deploying Microsoft […]