You know you need to implement a new call center software platform, but have you determined how to get started? One of the best methods is to read call center software reviews to find the best call center vendors before you buy the platform. Of course, it can be a challenge to determine what reviews […]

So, you’ve decided that it’s time to compare call center software, but you just aren’t sure how to get started. Should you only look at the top 10 lists or should you read every review on the web to learn more about the available options? Either of these methods won’t really lead you to the […]

As a company that operates in the customer service or call center space, you are likely concerned about cost. This is not to suggest that other companies are not budget-conscious, just that you are under intense pressure to keep costs low while you maintain expected performance levels. This is no small task and keeps a […]

Like most companies operating in the changing market, you are taking a closer look at cloud computing, wondering if you should make the leap. You understand that there are both risks and benefits, but you also know that you can gain more functionality at a lower price when you consider moving operations to the cloud. […]

For a number of years, the call center has relied on key technology implementations to ensure optimal performance and a robust approach to customer service. For years, that technology was simply a telephone and desk, enabling agents to take or make calls, depending upon the focus of the call center. As technology and the call […]

You’ve heard talk of a global call center, especially as you watch some of your competitors implement such a strategy. The question you are likely asking, however, is whether or not this approach is the most appropriate for your environment. How do you know when it is time to implement a global call center? If […]

The customer contact center – it is a necessary division within your company as you and other key decision makers readily understand the important role customer service plays in revenue, profits and customer loyalty. At the same time, you also understand that streamlining your costs in this division can benefit everyone in the company – […]

Can you actually open a box and save money with a call center contact center solution? Yes, and more vendors are making it possible. Best of Both Worlds Check out Promero, for example, a reseller and hosting provider of CRM software and contact center software. The company has just become a reseller of a popular […]

Want to know how it feels to experience rocketing growth and cost savings? Then you must know how it feels to be your customer. Contact Center Software: Your Behind-the-Scenes Ally Learning more about how the person on the other end of the customer service call or on the other side of the customer service email […]

Want to hear your call center team making enthusiastic, energy-packed calls? Consider coaching, an underutilized call center solution. Coaching Is a Call Center Solution and a Necessity Coaching used to be viewed as a luxury to offer as part of  call center software, but today it’s a more recognized and appreciated tool for seeing productivity […]