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World?s First Open Source Enterprise P2p Call Center Software

World’s first open source Enterprise P2P Call center software

More world firsts:

– Combination of power of Web, P2P, & Telephony.
– Completely Mashable platform that can be easily extended for integration with other 3rd party systems.
– World’s first predictive dialer for lowest call drop and wait time.
– Very low bandwidth and infrastructure costs.

VMukti 1.1 a complete call center solution which supports both Inbound and Outbound Call Centers. Built with an open architecture and supporting common standards (ITU, IETF standards) it eliminates the need for proprietary hardware and software.

VMukti 1.1 has all the necessary features to go beyond providing value to customers with its robust and demand-driven features. Efficient call handling, Configurable Interactive Voice Response System, Automatic Call Routing (ACD), Voice Logging/Recording, Authentication, Conferencing, Data base screen pops, Predictive dialing, Answering machine detection and detailed statistics allow for data based decision making and action.

VMukti 1.1 is a highly robust call center solution supporting three-dimensional scalability, which will enable clients to scale up and optimize their operations per changing requirements without vendor reliability.

· Complete Solution–Complete Inbound / Outbound / Mixed mode solution (no other components required)
· Scalable–Supporting zero downtime with 10 to 100,000 scalability
· Customizable–Highly customizable interfaces as well as Call Flows & well defined integration points to meet specific requirements
· Ease in integration-Easy server side or client side integration with 3rd party databases & applications
· Highly Cost efficient- Completely software based solution, the cost of hardware is greatly reduced
· Open source
· Automatic Call Distribution (ACD)
· Call transfer, Call Conferencing, 3rd party verifications
· Voice Logging, Monitoring & Agent Quality Management
· Call Detail Record (CDR) and Reporting
· Call handling features
· Automatic Call Distribution (ACD)
· Predictive dialer with data screen pop up, auto-answer, filtering & many more
· Call transfer, Call Conferencing, 3rd party verifications
· Web based solution
· Video conferencing feature inbuilt

VMukti 1.1 is smarter IP contact center software, featuring improved quality monitoring tools, enhanced statistical analysis and tools to increase agent efficiency.

VMukti 1.1 business communication solutions are fully-customizable and integrated on a single platform.

VMukti 1.1 requires only a Web browser for access, making remote monitoring, management and analysis possible anywhere with an Internet connection.

VMukti 1.1 call center suite features skills-based routing for inbound calls, outbound capabilities with a range of dialing modes (predictive, preview, progressive and broadcast), quality monitoring tools, full digital recording, load balancing, online management tools and real-time statistics.

New features include:

· Support for any type of CRM
· Built in Soft phone
· Improved quality of audio (Windows)
· Support for multiple recording servers
· Ability to listen to agent live from Manager
· Improved Network view
· Improved Agent, Agent Group and Queue reports
· Desktop Monitoring of the Agents

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