Virtual Contact Center Supporting Organizations Go Green
Virtual Contact Center Supporting Organizations Go Green
Virtual Contact Center Supporting Organizations Go Green
Free Online Articles Directory
Why Submit Articles?
Top Authors
Top Articles
FAQ
AB Answers
0 && $.browser.msie ) {
var ie_version = parseInt($.browser.version);
if(ie_version Hello Guest
Login
Register
Hello
My Home
Sign Out
Email
Password
Remember me?
Lost Password?
Home Page > Business > Virtual Contact Center Supporting Organizations Go Green
Virtual Contact Center Supporting Organizations Go Green
Posted: Sep 27, 2010 |Comments: 0
|
]]>
The Virtual Contact Center has become important for its ability to provide organizations with significant benefits in not only cost savings but also, as more and more businesses become aware of their environmental impact and responsibilities, the virtual contact is also helping organizations go green. The virtual contact center, which supports the home agent model, is web-based and makes it possible to access and utilize tools and reports from any location where there is an Internet connection. By supporting the home agent model, the virtual contact center is able to attract a broader, more educated labor pool that better serves their customers.
The e-business now prioritize going Green. This will mean decrease in the consumption of power in the data center by switching off the air conditioners at night. The call center industry has no exception. The will start to implement a Green hosted call center environment. A virtual call center allows the organization to participate in the reduction of power consumption. Call center will allow its agents to work in any place where they have access to phone and Web connection. This will result to significant reduction of physical space and vivid change on the expenses of rent and utility. For instance, a traditional call center allocates 120 square feet of office space per agent. Commercial space rent is from to per square foot per year. If the cost is per square foot rental, the cost per year per agent equates to ,500, or 0,000 per 100-seat call center. Assuming the utility costs is around ,000 per year and the possible savings in a hosted environment are extensive. Also, the virtual contact center can allow organizations to extend their service hours and offer improved customer service levels as callers are better able to reach agents and are connected directly to agents who can assist them with their needs quickly and efficiently.
Aside from these abilities, the virtual contact center becomes important to organizations looking to go green as the agents they employ are home, not commuting and releasing more carbon emissions or using electricity, fuel or other costly elements of a brick and mortar establishment. By reducing the organizations carbon footprint, the virtual contact center has huge benefits on the environment including a significantly reduced carbon footprint and removing pollution from the air.
The Green concept has been over hyped in a number of industries, and call center industry is now starting to enjoy measurable benefits that go beyond by merely giving satisfaction to the environment. By implementing a hosted platform that eliminates the need for a physical building, the organization will then save funds, will trim down power consumption and will force an improved overall experience for everyone concerned. According to a survey conducted by Softlab, 44 percent of those surveyed, senior managers and executives, plan to go green in their contact center within the next 12 months and a further 20 percent in the next three years, indicating that green issues will likely have an impact on purchasing decisions in the near future.
Retrieved from “http://www.articlesbase.com/business-articles/virtual-contact-center-supporting-organizations-go-green-3355839.html”
(ArticlesBase SC #3355839)
Click here to publish this article on your website or blog, it’s free and easy!
Ervin Kleitz Gonzales –
About the Author:
Ervin Kleitz Gonzalesis a well known Call Center Management Expert and Customer Service Marketing Expert. Visit his web site http://www.mobileexpresscontactsolutions.com today to learn more about the teleseminars and training products they offer!
Questions and Answers
Ask our experts your Business related questions here…200 Characters left
I am trying to install a apple ipad there is aproblem during install which halts with the message “The older version of QuickTime cannot br removed contact technical support ” fails
If you have two Exchange organizations. What two should you perform to ensure that a mail-enabled contact is automatically created in the other forest when a new mailbox is created in one forest?
Does organic green tea have caffeine ?
]]>
Rate this Article
vote(s)
0 vote(s)
Feedback
RSS
Print
Email
Re-Publish
Article Tags:
virtual contact center, contact center philippines, outsourcing philippines, bpo philippines, business process outsourcing, go green organizations
Latest Business Articles
More from Ervin Kleitz Gonzales
Maximizing Your Business with Google LBC – Info on Specials and Promotions
Now that your account is up and running we’ll show you how you can bring in additional business through specials and promotions. It’s a great marketing tactic that is made even easier and more effective thanks to Google Local Business Center! (02:00)
If you’re one of millions of people who wear contacts or glasses, be sure not to miss this short-form documentary documenting Bianca’s journey to perfect vision through conscious eye surgery with Dr. Roy Rubinfeld, one of the top eye surgeons in the U.S. (11:11)
The Story of Brittanee Drexel’s Disappearance
New Yorker Brittanee Drexel, now 18, went missing during a spring break trip to Myrtle Beach, South Carolina in May, 2009. If you have any information concerning her whereabouts, please contact: CUE Center at (910)-232-1687 or AMBER Ready at (976)-506-6010. (03:39)
Beginner’s Guide to Thunderbird – #6 – Importing Contacts to Thunderbird
The Thunderbird address book is where you’ll keep all your online and offline contacts organized. If you’re making the switch to Thunderbird from Outlook, Eudora or another email client you can easily import your contacts and even your mail and settings from said email client. (03:44)
Getting to Know Windows Live and Spaces – #3 – Adding Contacts
of the fun of using Windows Live is having your own network of friends and family. Your network is all the people that you communicate with. Windows Live makes it easy to add new contacts. You can enter them one at a time or you can import your contacts from another email service using a standard CSV (comma-delimited) file which most email services and programs make it easy to export. Organize your contacts into Categories, set your Windows Live Favorites and more. (02:37)
Business Process Outsourcing or commonly abbreviated as BPO is a form of outsourcing that involves the contracting of the operations and responsibilities of a specific business functions to a third-party service provider. Business Process Outsourcing is becoming very popular currently because of the tremendous advantages along with it.
By:
Frezel Enriquezl
Businessl
Sep 16, 2009
May very well not learn what this or how it can help you but there are various uses for it. Most individuals could be wondering just what VPS Hosting is. A virtual private server (VPS) allows users to divide their server into multiple servers. Each one server has the chance to run different os’s as needed. This allows everyone server to become rebooted when needed without interrupting the opposite servers. A single individual may use all the servers varied purposes or they can elect t…
By:
Armando Wilkinsl
Businessl
Dec 13, 2010
Running your own drywall business
Are you skilled at running your own drywall business? Have you got what it takes to become the boss of your own drywall business?
By:
Paul Stantonl
Businessl
Dec 13, 2010
Are you capable of running your own coffee shop business? Do you have what it take to become the leader of your own coffee shop business?
By:
Paul Stantonl
Businessl
Dec 13, 2010
Start your own animal hydrotherapy business
Are you capable of operating your own animal hydrotherapy business? Do you have what it take to become the leader of your own animal hydrotherapy business?
By:
Paul Stantonl
Businessl
Dec 13, 2010
Start-up your own babysitting business
Are you skilled at operating your own babysitting business? Have you got what it takes to become the boss of your own babysitting business?
By:
Paul Stantonl
Businessl
Dec 13, 2010
Are you capable of operating your own sports club business? Have you got what it takes to become the boss of your own sports club business?
By:
Paul Stantonl
Businessl
Dec 13, 2010
Start your own building material
Are you capable of operating your own building material business? Have you got what it takes to become the boss of your own building material business?
By:
Paul Stantonl
Businessl
Dec 13, 2010
Start-up your own coffee house
Are you capable of running your own coffee house business? Do you have what it take to become the leader of your own coffee house business?
By:
Paul Stantonl
Businessl
Dec 13, 2010
Cloud-Based Call Center Software to the Philippines
Cloud-based solutions are suited to help meet the service and profitability goals of business process outsourcers (BPOs) worldwide, and particularly those in the Philippines, that need to rapidly scale as the market grows. Read the article to learn more about this topic.
By:
Ervin Kleitz Gonzalesl
Businessl
Oct 13, 2010
Improving Customer Service Satisfaction in Call Centers
Businesses must improve their contact centre operations to deal with angry post-recession customers, according to a report. Read the article to learn more about this topic.
By:
Ervin Kleitz Gonzalesl
Businessl
Oct 08, 2010
SMCC Companies Urge Government for Additional Incentives
Small and Medium Call Center companies urged the government for additional tax incentives to help them compete with the large companies amid the talent war and higher power rates. Read the article to learn more about this topic.
By:
Ervin Kleitz Gonzalesl
Businessl
Oct 05, 2010
Outsourcing Companies Expanding Their Philippine Workforce
Outsourcing hubs such as countries in Latin America and Southeast Asia have seen growth in outsourcing business over the past few months. Read the article to learn more about this topic.
By:
Ervin Kleitz Gonzalesl
Businessl
Sep 28, 2010
Virtual Contact Center Supporting Organizations Go Green
The Virtual Contact Center has become important for its ability to provide organizations with significant benefits in not only cost savings but also, as more and more businesses become aware of their environmental impact and responsibilities, the virtual contact is also helping organizations go green. Read the article to learn more about this topic.
By:
Ervin Kleitz Gonzalesl
Businessl
Sep 27, 2010
RP and HP Outsourcing Partnership Plan
HP is leveraging on the vast supply of knowledge workers in growing its outsourcing operations in the country, a top local executive said. HP began its outsourcing operations in the Philippines around 2003 following a long-term services deal with Procter and Gamble. Read the article to learn more about this topic.
By:
Ervin Kleitz Gonzalesl
Businessl
Sep 21, 2010
Call Centers Focusing on Sales Techniques and High-Value Services
The Business Process Outsourcing industry is set to shift its resources toward higher-value services next year as the global financial crisis takes its toll on traditional markets. Read the article to learn more about this topic.
By:
Ervin Kleitz Gonzalesl
Businessl
Sep 16, 2010
High BPO Growth Prevents Recession
The sustained development of the BPO sector and the high OFW remittances had helped the Bangko Sentral ng Pilipinas to deny the economic downturn of the country. Read the article to learn more about this topic.
By:
Ervin Kleitz Gonzalesl
Businessl
Sep 14, 2010
Add new Comment
Your Name: *
Your Email:
Comment Body: *
Verification code:*
* Required fields
Submit
Your Articles Here
It’s Free and easy
Sign Up Today
Author Navigation
My Home
Publish Article
View/Edit Articles
View/Edit Q&A
Edit your Account
Manage Authors
Statistics Page
Personal RSS Builder
My Home
Edit your Account
Update Profile
View/Edit Q&A
Publish Article
Author Box
Ervin Kleitz Gonzales has 30 articles online
Articles Categories
All Categories
Advertising
Arts & Entertainment
Automotive
Beauty
Business
Careers
Computers
Education
Finance
Food and Beverage
Health
Hobbies
Home and Family
Home Improvement
Internet
Law
Marketing
News and Society
Relationships
Self Improvement
Shopping
Spirituality
Sports and Fitness
Technology
Travel
Writing
Agriculture
Ask an Expert
Business Ideas
Business Opportunities
Corporate
Customer Service
Entrepreneurship
Ethics
Franchise
Fundraising
Home Business
Human Resources
Industrial
International Business
Leadership
Management
Negotiation
Networking
Non Profit Organizations
Online Business
Organizational
Outsourcing
Presentation
Project Management
Public Company
Public Relations
Sales
Six Sigma
Small Business
Strategic Planning
Team Building
Training
]]>
Need Help?
Contact Us
FAQ
Submit Articles
Editorial Guidelines
Blog
Site Links
Recent Articles
Top Authors
Top Articles
Find Articles
Site Map
Webmasters
RSS Builder
RSS
Link to Us
Business Info
Advertising
Use of this web site constitutes acceptance of the Terms Of Use and Privacy Policy | User published content is licensed under a Creative Commons License.
Copyright © 2005-2010 Free Articles by ArticlesBase.com, All rights reserved.
Ervin Kleitz Gonzalesis a well known Call Center Management Expert and Customer Service Marketing Expert. Visit his web site http://www.mobileexpresscontactsolutions.com today to learn more about the teleseminars and training products they offer!
No comments
No comments yet. Be the first.
Leave a reply
Recent Posts
- Authors@Google: Sherry Turkle – “Alone Together”
- COSMIC REMNANTS – Music By: Dean Krommydas Put to Scenes From the Ocean & Outer Space
- JENNIFER________ : FINE TUNING THIS KILLING MACHINE PT. 5……..
- Profile: Staff Sgt. Stacy Pearsall, US Air Force (Ret.), from the Real Warriors Campaign
- Top 10 Innovations of 2011 Announced
