Compare Call Center Software

Orlando, FL (Vocus/PRWEB) March 01, 2011

At this week?s Enterprise Connect event in Orlando (February 28 to March 3, 2011), Verba Technologies and Geomant are releasing a compliance recording and contact center quality management solution for Microsoft Lync Server 2010. This launch is the result of strategic market and technology collaboration between the two organizations.

Call recording availability for the Microsoft Lync platform is vital for Lync adoption in large enterprises. The joint offering from Geomant, a Microsoft Unified Communications Specialist and Microsoft Gold Certified Partner, and Verba Technologies, which develops leading call recording technology and quality management solutions, presents customers with a Lync call recording solution that encompasses key capabilities:

Geomant provides an enterprise-grade, conference-based Lync call recording engine technology with Microsoft Exchange and Microsoft Outlook integration

Verba adds their complete call recording and quality management suite, featuring web-access, rich access control, and auditing and automated media lifecycle management functions

?With the arrival of Lync Server 2010, more organizations are recognizing the opportunities and benefits of using the Microsoft unified communication platform as their strategic enterprise voice platform,? said Kevin Ross, Geomant?s Product Sales and Marketing Director. ?With call recording, many organizations have sophisticated quality and compliance requirements. Both Geomant and Verba recognize the synergies of working together to create a solution designed for Lync Server 2010 with the rich post-recording functionality that Verba offers.?

?This is a great example of two Microsoft partners collaborating to produce a solution that combines Lync?s unique communications and productivity capabilities with a call recording solution for compliance and quality management,? said Yancey Smith, director of product management, Microsoft Lync, Microsoft Corp.

By allowing companies to record Microsoft Lync, Cisco, Avaya, BroadSoft, and SIP standard platforms with the same call recording platform, the solution enables recording in hybrid UC environments and facilitates smooth migrations. “Lync Server 2010 support is an important next step in our call recording product strategy,? emphasized Robert J. Tarantino, Director of Global Business Development at Verba Technologies. ?By working with Geomant, a technology leader in the Microsoft unified communication world, we are adding another world-class recording technology to our enterprise unified recording portfolio.”

Providing on-demand and always-on Lync call recording for internal, external, inbound and outbound Lync-based voice calls, the solution supports Microsoft Office Communicator 2007 R2, Lync and all Lync-compatible phone hardware solutions. Because the automated, always-on call recording mode does not require user intervention to initiate call recording, companies can take advantage of a complete Lync audio compliance solution, while on-demand recording capabilities provide recording functionality across the entire organization.

The Verba Media Repository stores recorded calls and provides secure and auditable search with rich access control and sophisticated archiving policies. Contact center operators can use the Verba Performance and Quality Management module for agent evaluation and scoring. Organizations have the flexibility to deploy the solution on premise, or as a cloud-based, software-as-a-service solution by using the Verba Recording System?s proven, service provider, multi-tenant capabilities.

About Enterprise Connect?

Enterprise Connect? (formerly VoiceCon) is the leading conference and exhibition for enterprise IP Telephony, Converged Networks and Unified Communications in North America. Enterprise Connect? brings corporate IT decision makers together with the industry?s vendors, analysts and consultants to focus on the issues central to enterprise networks and communications. Enterprise Connect? owns and produces No Jitter, (http://www.nojitter.com/), providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter, a Webinar Series and Virtual Events. For more information, visit http://enterpriseconnect.com/.

About Geomant

Geomant is a well-established, innovative UC Software Developer and Systems Integrator specializing in Microsoft technologies. A Microsoft Gold Certified Partner, Geomant has offices across Europe, Australia and the Middle-East, and a global reseller network. For more information, visit http://www.geomant.com.

About Verba Technologies

Founded by VoIP industry veterans, Verba Technologies is a leading provider of call recording and contact center quality management solutions for unified communications platforms. The Verba Recording System supports voice, video and telepresence devices. Verba recording systems run in more than 25 countries at more than 500 customer sites and have recorded hundreds of millions of customer calls. For more information, visit http://www.verba.com.

# # #

Find More Avaya Contact Center Press Releases