Intervoice User Conference Attracting Influential Voice Portal and Contact Center Decision-Makers
DALLAS (Vocus) March 9, 2007
Intervoice, Inc. (NASDAQ: INTV) will be focusing its upcoming user conference on the key issues its enterprise clients are facing, the company said today. The conference’s theme, “Interactions 2007: Making it Personal” emphasizes the growing needs of Intervoice clients to provide high-touch customized services to their increasingly sophisticated and technology-savvy customers. The conference will offer five topical categories for attendees, including Speech, Voice-over-Internet-Protocol (VoIP), VoiceXML, Contact Center Personalization, and Hosted/Outsourcing Solutions. For information about Interactions 2007, visit the website at www.intervoice.com/index.php/interactions.html.
Several hundred industry leaders are expected to attend the conference that will take place March 26-29, 2007 at the Marriott Legacy Town Center, Plano, Texas. Executives from 17 countries have registered, according to Interactions 2007 Host Ernie Cote. “Top companies from around the world are coming, including the five-time J.D. Powers Award winner for wireless customer service and the Canadian bank that’s twice earned the highest IVR customer satisfaction scores in North America,” Cote said. “From the UK, we’ll be hearing from a retailer that’s the global leader in home shopping for apparel and home furnishings, as well as from one of America’s top cable television shopping networks whose call center handles more than 66 million calls a year.”
Interactions 2007 is the tenth annual conference for the Intervoice customer base, which ranks among the largest in the industry. Intervoice customers, representing some of the most respected voice portal and contact center implementations in the world, will share Best Practices and offer case studies during the 24 program tracks, sessions and round table discussions. Intervoice’s decades-long customer list includes 77 of the 2006 Fortune 100, the world’s largest financial services firm, the world’s largest retailer, the largest and oldest news organization in the world, and 30 U.S. government agencies.
About Intervoice
Intervoice is a world leader in unified communications, providing scalable, switch-independent software and professional services that power standards-based voice portals, multi-channel IP contact centers, and next-generation mobile-enhanced services. Since 1983, Intervoice solutions have been used by many of the world’s leading banks, communications companies, healthcare institutions, utilities and government entities. With more than 5,000 customers in 75 countries, Intervoice helps enterprises and network operators stay competitive by offering their customers best-in-class services. Intervoice’s Media Exchange platform, IP contact center software, IMS-enabled messaging products, and custom-built and packaged applications are available on-premise and, selectively, as managed or hosted services by Intervoice. For more information, visit www.intervoice.com.
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Call Center and Enterprise Software Solution Provider-Predictive Dialer, ACD, IVR, SMS, CTI, IP PBX, Voice Recording, VAS and e Applications
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Call Center and Enterprise Software Solution Provider-Predictive Dialer, ACD, IVR, SMS, CTI, IP PBX, Voice Recording, VAS and e Applications
About the Author
To work in a stimulating and challenging work milieu that would facilitate the maximum utilization and application of my broad skills and expertise in delivering the right results consistently.
A dynamic professional with over 6.6 years of rich extensive experience in client servicing, sales and Team Management in IT & Telecom(Value Added Services) industry.
(ArticlesBase SC #3324833)
Article Source: http://www.articlesbase.com/ – Call Center and Enterprise Software Solution Provider-Predictive Dialer, ACD, IVR, SMS, CTI, IP PBX, Voice Recording, VAS and e Applications
It is my pleasure to introduce eHorizons, a company which offers Total Telecom Contact Center Management solutions and also offers total Information Technology solutions for diverse business environments.
eHorizons (Galaxy) is a leading provider of IP Contact Center and Enterprise Communication Applications, build innovative and powerful software technology to offer enhanced customer experience and higher operational efficiency and control to the enterprises keeping the total cost of ownership of technology minimal.
Throughout our 6 years history, CUBE has built success by searching out the best new technologies available and delivering them to a wide range of businesses, government agencies and non-profit organizations.
We have the highest regard for our Customer’s satisfaction (By after sales support) and to achieve this we have a team of engineers dedicated for our valued customers for their day to day support. We have geared up ourselves with following aspects, which automatically rate our service standards at the top across the country.
eHorizons (Galaxy) is a premier telecommunications and electronic commerce consulting firm. We provide particular expertise around business redesign and multichannel integration for the telecommunications and other sectors. We offer Software, telecommunications expertise to our clients in India and overseas. eHorizons (Galaxy) provides a wide range of services to business houses – both large and small industries, trading houses and public sector undertakings. We help organizations take advantage of new communication technology.
Products/Services
Call Center Solution Suites
Galaxy Predictive/ Progressive/ Preview and Manual DIALER-Inbound, Outbound & Blended (for both Domestic and International)
Voice Logger
ACD and IVR System
CRM
IP PBX- ehs office UCS-Single location or multiple locations
SMS Application- Pull & Push
Existing Application integration with SMS
Custom SMS Application
SMS & Voice Blasting
CRM/WEB/SMS/CHAT/email/Database Integration Solutions
Application Development
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Consulting Services on Asterisk
Our Other services include – ERP,Business consulting, Application Development, e-commerce, Software re-engineering and Enterprise solutions for Travel/Properties company
We believe that working with partners, offers an opportunity to increase the value offered to customers, creating a win-win environment for the both of them.
For any queries regarding the same please feel free to contact me to the details mentioned below.
Please contact us if you have any suggestions/ Ideas or you want customized Services.
(ArticlesBase SC #3324833)
Abhijit Singh EHS –
About the Author:
To work in a stimulating and challenging work milieu that would facilitate the maximum utilization and application of my broad skills and expertise in delivering the right results consistently.
A dynamic professional with over 6.6 years of rich extensive experience in client servicing, sales and Team Management in IT & Telecom(Value Added Services) industry.
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To work in a stimulating and challenging work milieu that would facilitate the maximum utilization and application of my broad skills and expertise in delivering the right results consistently.
A dynamic professional with over 6.6 years of rich extensive experience in client servicing, sales and Team Management in IT & Telecom(Value Added Services) industry.
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Virtual Call Center Company OnState Announces Support For Google Voice
Newburyport, Mass. — July 6, 2009
OnState Communications, the leading provider of on-demand virtual call center and PBX business communications systems, today announced that its cloud-based call center and PBX solutions fully support Google Voice, the new voice communications management tool from Google. This support combines with existing Google Talk and Google Apps support as part of OnState’s virtual call center and PBX solutions, and allows Google users to retain all of the inherent product features while building upon them to improve customer-facing communications.
“With this new support, OnState allows you to turn Google Voice into a full-featured PBX or call center for a fraction of normal industry prices,” said Pat Kelly, CEO of OnState. “And while using Google Voice you can reap the benefits inherent to OnState, including multi-modal capabilities, business- and skills-based routing, seamless application integration, reporting and analytics, and our business presence capabilities.”
OnState adds to its product a business abstraction layer called business presence™. This information tracks the availability and activity of workers wherever they are – in the office, working from home, or travelling – and intelligently connects customers to employees based on worker availability, capability, or any other company-defined criteria. OnState combines its business presence knowledge with Google Voice, Google Talk, Google Apps, Skype, Salesforce, SIP, PBXs, and traditional desk and mobile phones to help companies optimize interactive communications amongst employees and customers, independent of device, network, or medium. Businesses can add Google Voice, Google Talk, and even video chat to customer-facing communications, websites, and applications with OnState, and use business presence to direct inbound inquiries to employees that can best serve the query based, independent of employee location or available in-use applications like PBX phones, Google Talk, Google Voice, PC phones, or mobile phones.
Google Voice is designed to facilitate personal communications, but is not well suited for customer-facing applications that allow a company to establish conversations based on business logic and job functions. Business presence layered on top of Google Voice and Google Talk helps companies extend the application to improve customer satisfaction and enhance worker productivity by connecting customers on the first attempt to the person who can best serve them. By allowing office workers, telecommuters, and mobile workers to leverage Google Voice and Google Talk, OnState delivers rich call center features to ordinary employees and everyday business functions at a fraction of the price of conventional premise-based solutions.
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About OnState
OnState provides real-time virtual call center and virtual PBX business communications solutions that are simple and low-cost–and highly-functional and scalable. Founded by telecom pioneers who launched GeoTel Communications (acquired by Cisco Systems), OnState’s mission is to reduce business communication costs dramatically, replacing traditional hardware-based architectures with software-only, on-demand solutions. OnState’s solutions include Virtual PBX, Virtual Call Center, Quality Assurance, Outbound Calling and On-Line Business Chat, using integrations with Salesforce.com® and Google Apps®. For more information call: +1 617-934-0381 or toll-free 866-532-5036.
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