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The volume of calls received by a business every day has increase an enormous amount. For business today to keep up with the large number of calls, businesses need to invest in good automatic phone software. Software, which will eliminate some of the time consuming duties of their employees, such as listening the phone ring or a disconnect notice on the line. Businesses are moving to work smarter not harder.

One way to work smarter instead of harder is with the AgentDialer. This automatic phone software is a predictive dialer. This software will automatically dial the next number on the phone list, leave messages on voice mail and answering machines, and deal with the disconnects and the no answer phone calls. If a live human answers the phone the dial will automatically transfer the call to a live agent. Your agents will no longer have to sit and manually make 100 calls in order to talk to 25 or 30 people. If your agents are working at home or even in another country, the predictive dialer can still transfer phone calls to them. The only requirement is a broadband Internet connection for the agent. The AgentDialer require no additional hardware to function. It is easy to install, user friendly, adaptable and inexpensive to own.

Another solution is the IVR, which is short of Interactive Voice Response. The IVR will offer you a point and click flow design, handle all inbound and outbound phone calls, and by gathering information from the caller will transfer the caller to the most appropriate agent to handle the request of the caller. Your customer service department will be able to remain functioning 24/7 because IVR will transfer phone calls to your cell phone. If a customer is looking for information, the IVR can convert text to speech in order to give the caller the information they are looking for, such as movie time schedules. This software is inexpensive to own, easy to install and user friendly.

Another solution is the Telephony CRM, or customer relationship management. This software is designed specifically to manage all telephone conversations with customers. The CRM allows you to create a clear picture of customers in order for your business to be more productive and more profitable. This software is automatic, user friendly and inexpensive to own. The Telephony CRM allows agents to access customer information quickly on any inbound or outbound calls. Any calls received with caller ID are automatically saved, so if that customer calls back the Telephony CRM will immediately bring up the customers information onto the agents computer screen.

These are just some of the business solutions offered to increase business production and bottom line. If your business could use the help, you might want to look into the available automatic phone software to see what is right for your business. There are several websites on the Internet who have these softwares and will be happy to explain their functions and how they can help your business.

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Ron Subs –
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Ron Subs works with Voicent.com as a public relations consultant, more information about Voicent.com can be found at http://www.voicent.com

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What Is Automatic Phone Software?

December 06th, 2010 | Category: Predictive Dialer

What Is Automatic Phone Software?

What Is Automatic Phone Software?

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What Is Automatic Phone Software?

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What Is Automatic Phone Software?

By: Ray Subs

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Ray Subs works for Voicent.com as a public consultant. For more information about Voicent.com go to www.voicent.com/8243.

(ArticlesBase SC #590296)

Article Source: http://www.articlesbase.com/ – What Is Automatic Phone Software?

Automatic phone software was designed for business use. There are several different types software each with its own function. The different types of phone software were created to increase the business bottom line by improving customer relations or by freeing up time for the company’s agents to do more productive work.

The AgentDialer is a high-tech predictive dialer. This predictive dialer requires no other hardware for it to function. All calls are made through Skype or VoIP, which has more than a million users. Because this software is able to function alone, it is user friendly, adaptable, and inexpensive. It will allow your agents with a broadband Internet connection to work in remote locations. It will automatically dial each phone number on a list, leave messages on voice mail and answering machines and automatically transfer the call to a live agent should a live person answer the phone. This frees up the agents time by dealing with all the no answer calls, the answering machine and voice mail calls, as well as the disconnect phone numbers.

The IVR is another of the automatic phone software. IVR is short for Interactive Voice Response. It is easy to install, inexpensive, and gives you a point and click flow design. The IVR will handle all the inbound and the outbound calls for your company. By gathering information from the caller will transfer the caller to the right person to handle the callers question or problem. It enables your customer service to be available 24 hours a day, 7 days a week. It will even transfer calls to your cell phone. The automated outbound portion of IVR will make phones calls to generate sales leads and to keep in touch with your customers. The IVR can also convert text into speech. This helps if a customer is calling for information, such as an account balance.

The Telephony CRM is customer relationship management software. It is designed specifically to manage all telephone conversations with customers. The Telephony CRM allows you to create a clear picture of customers to be more productive and more profitable. The Telephony CRM is user friendly, automatic and inexpensive for a business to own and operate. The Telephony CRM allows agents to access customer information quickly on any inbound or outbound calls. All calls made with caller ID are automatically saved with the Telephony CRM. If the customer calls back, the Telephony CRM will automatically bring up the customer’s information on the agent’s computer.

These are only some of the automatic phone softwares available for business use. These softwares can minimize the amount of time your agents spend on the phone with each caller, and it enables them to help the customer better, which will improve customer relations. Your agents will spend more time doing what they were hired to do, and will be able to do their job with greater efficiency. The ultimate end will be the bottom line of your company will be increased. You might want to check out these and the other softwares available for business use.

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Ray Subs –
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Ray Subs works for Voicent.com as a public consultant. For more information about Voicent.com go to www.voicent.com/8243.

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Inbound Call Centers Solve Phone Answering Dilemma?

November 24th, 2010 | Category: Inbound Call Center

Inbound Call Centers Solve Phone Answering Dilemma?

Inbound Call Centers Solve Phone Answering Dilemma

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Inbound Call Centers Solve Phone Answering Dilemma

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Inbound Call Centers Solve Phone Answering Dilemma

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Anne Geller recommends you to visit www.callboxconnect.com for more information about Order Taking.

(ArticlesBase SC #2383661)

Article Source: http://www.articlesbase.com/ – Inbound Call Centers Solve Phone Answering Dilemma

Established business firms ultimately reach a point when incoming calls become more than what the company’s in-house call representatives can manage. In the business industry, missed calls always relate to missed sales opportunities which further translate to revenue loss. This is usually the time when business establishments seek the help of inbound call centers whose teams are composed of individuals professionally trained to function as 24-hour answering service representatives.

The inbound call representatives may also handle other call answering services such as handling of overflow calls, scheduling or setting appointments, answering customer inquiries, providing customer support and taking down orders. With a variety of services available to companies, inbound call center services may be considered as the one-stop shop solution for companies in need of telephone answering services.

24-hour answering services are most often utilized by firms engaged in the provision of services to varied members of the population, such as those who are in the medical and legal fields. Answering services are primarily focused on taking messages and passing them through the proper channels in a timely and efficient manner. Outsourcing telephone answering services to inbound call centers allow messages to be taken and handled even during off peak hours, holidays, and weekends.

Overflow calls are handled in such a way that when call volume goes beyond the company’s manpower capabilities, all unanswered calls are automatically rerouted to the inbound call center’s phone lines and are answered after the third ring. Generally, the overflow call management services are scheduled by the companies themselves based on the times when most calls are flooding their lines.

The Order-taking answering service is considered to be an important asset by businesses which utilize and maintain print and online catalogues as a business tool. As one cannot predict when orders will be placed for a certain product, it will always be a safe alternative to have a call center representative on hand at all times to receive and process the orders. That way no revenue is lost and customer satisfaction is achieved.

Customer care answering services on the other hand are devised in such a way that companies will always have a representative to take customer inquiry and complaints as well as provide product support to consumers. This is extremely important in a company’s sales operations as a company’s existence depends on its customer base. With this certain type of inbound call center service customer satisfaction becomes the topmost priority. Some inbound call centers provide companies with extra services such as live chat assistance and online customer support services to cover all possible sources of customer inquiries.

Help Desk services provide customers a venue for common queries about products or services a company are offering the public. Outsourcing allows companies a cost-effective solution in handling trivial issues which usually take up most of their in-house call representative’s time.

Inbound Call Center Services provide companies from varied industries with a cost-effective way of handling all incoming calls and customer inquiries while their own salespeople devote time and effort on closing deals and performing key sales and corporate functions.

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Anne Geller recommends you to visit www.callboxconnect.com for more information about Order Taking.

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VoIP Conferencing Phone ? Facilitating Better Communications at Lesser Cost

November 07th, 2010 | Category: Avaya Contact Center

VoIP Conferencing Phone ? Facilitating Better Communications at Lesser Cost

VoIP phones facilitate organizations to communicate in a better way at lesser costs. VoIP is one of the latest inventions in the field of communication. For making a call to any part of the world, using this technology, an internet connection and appropriate equipment is all that is required.

VoIP phones with several advanced features are manufactured by many leading manufactures. Although these equipments come with a number of next generation features they are efficient, comfortable and easy to use.

With the increasing popularity of VoIP phone systems, organizations of all sizes are getting them installed in the offices because of the cheap communication options which they provide. The different equipments come with different features. An organization can choose an equipment for themselves as per their business requirements.

Most of the VoIP conferencing phone systems come with a wide variety of features like call waiting, call forward, call transfer, call mute, speaker, caller ID etc, in order to facilitate a smooth conferencing. Some of the latest models of VoIP phones also support Wi-Fi technology and Microsoft Windows. These phones have a good sound quality and increased standby time, as well as, talk time.

Polycom VoIP Phones are fully interoperable with leading IP PBX and Softswitch platforms, you can have a variety of end-to-end, fully integrated VoIP solutions to choose from. Check out Polycom’s VoIP Technology Partners. VoIP solutions that feature Polycom VoIP phones provide a high-quality, rich communications experience, deliver productivity-enhancing new applications, and offer significant cost savings through consolidation of network costs for voice and data, and elimination of costs of phone moves, additions, and changes.

Avaya’s range of digital and IP telephones deliver advanced productivity-boosting features, including a large display and up to a 100-entry call log. These cost-effective phones are the choice for any business or contact center using IP Office and bring Avaya state-of-the-art technology directly to your desktop. These telephones deliver efficient service, superior voice quality, along with cutting-edge communications features such as screen labels for call appearance/feature keys to simplify user administration.

A good quality VoIP conferencing phone definitely proves to be a cost effective communication medium for an organization.

Zaibatt is an experienced Business Development Content writer and publisher for Telcom & Data Inc., a leading provider of VoIP phones, Businesses phone systems, Conference Phones, Equipments, and Phone Conferencing Bridge. For more information, visit: http://www.telcom-data.com/

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VoIP conferencing phone ? Facilitating better communications at lesser cost

November 05th, 2010 | Category: Avaya Contact Center

VoIP conferencing phone ? Facilitating better communications at lesser cost

VoIP phones facilitate organizations to communicate in a better way at lesser costs. VoIP is one of the latest inventions in the field of communication. For making a call to any part of the world, using this technology, an internet connection and appropriate equipment is all that is required.

VoIP phones with several advanced features are manufactured by many leading manufactures. Although these equipments come with a number of next generation features they are efficient, comfortable and easy to use.

With the increasing popularity of VoIP phone systems, organizations of all sizes are getting them installed in the offices because of the cheap communication options which they provide. The different equipments come with different features. An organization can choose an equipment for themselves as per their business requirements.

Most of the VoIP conferencing phone systems come with a wide variety of features like call waiting, call forward, call transfer, call mute, speaker, caller ID etc, in order to facilitate a smooth conferencing. Some of the latest models of VoIP phones also support Wi-Fi technology and Microsoft Windows. These phones have a good sound quality and increased standby time, as well as, talk time.

A good quality VoIP conferencing phone definitely proves to be a cost effective communication medium for an organization.

Polycom VoIP Phones are fully interoperable with leading IP PBX and Softswitch platforms, you can have a variety of end-to-end, fully integrated VoIP solutions to choose from. Check out Polycom’s VoIP Technology Partners. VoIP solutions that feature Polycom VoIP phones provide a high-quality, rich communications experience, deliver productivity-enhancing new applications, and offer significant cost savings through consolidation of network costs for voice and data, and elimination of costs of phone moves, additions, and changes.

Avaya’s range of digital and IP telephones deliver advanced productivity-boosting features, including a large display and up to a 100-entry call log. These cost-effective phones are the choice for any business or contact center using IP Office and bring Avaya state-of-the-art technology directly to your desktop. These telephones deliver efficient service, superior voice quality, along with cutting-edge communications features such as screen labels for call appearance/feature keys to simplify user administration.

If you are in search of the best VoIP phones at the best prices, you can visit http://www.telcom-data.com/

Zaibatt is an experienced business development content writer and publisher for Telcom & Data Inc., a leading provider of desktop video conferencing & business phone systems including phone voice recorders with VoIP gateways.

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