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Promero reports record 4th Q with Contact Center Anywhere Hosted Services Enrollments

Pompano, FL — January 21, 2008

Promero today announced that it ended the 2007 year on a significant upswing in client signings by adding 18 clients to its hosted call center software services roster. Businesses will use Oracle’s Contact Center Anywhere and range in a wide variety of business verticals.

A few notables becoming Promero clients were Sound Telecom, an outsource call center in Washington; Impulse Communications, a web based marketing company in Rhode Island; Pharma Futures, a health insurance company in Colorado; Home Improvement King, a home improvement resource in California; ECCO, a telemarketing firm in Dominican Republic specializing in sales for Dish Network; Jade Rock Enterprises, a business finance company in Nevada and Small Cap Relations, a security broker relations contact center in Arizona.

“We [Promero] are very encouraged with 2007’s activity for the Contact Center Software hosted services,’ stated Gregg Troyanowski, president of Promero. ‘As more and more companies review enhanced software solutions, Oracle products are selected as the definitive choice for hosted as well as on premise solutions. In my opinion, Contact Center Anywhere is head and shoulders above the rest in terms of features and total cost of ownership.”

Oracle Contact Center Anywhere call center software is a IP based multi-channel communication software featuring enhanced features such as predictive dialing, call recording, IVR, ACD, call routing, SIP capability and more than 100 enhanced features that are native to the software platform. It is available in an on premise and hosted version.

Founded in 2001, Promero is a leading application service provider and authorized reseller of Oracle Contact Center Anywhere, ProStar CRM and lead management software. Promero is a Worldwide Oracle Certified Partner. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822. Email: sales@promero.com. For more information about the latest communication software, please visit www.promero.com.

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Innoport? Hosted Unified Communications Service Incorporates Call Queuing and Automated Call Distribution (ACD)


King of Prussia, PA — April 21, 2010

Intellicomm Inc., a leading provider of hosted unified communications has introduced an Automated Call Distribution (ACD) feature set to its Innoport service. ACD allows for queuing incoming callers on hold to Innoport virtual phone numbers. Whether it’s a small business or a large corporation, they can now setup a call center type functionality, complete with comprehensive agent and queue management capabilities online via the Innoport online interface at www.innoport.com. The ACD feature can be used with a single agent and a single queue or scaled up to multiple agents and multiple queues. ACD is being offered as part of the Business Service plans of Innoport and no additional fees has been introduced due to this latest enhancement.

Innoport ACD capability includes the following:

     Incoming calls are queued and routed to the next available agent
     Remote agents
     Web based agent check in and checkout
     Agent wrap up time flexibility
     Multiple interjecting prompts for callers on hold
     Option for callers on hold to go directly to voicemail
     Call queuing can be setup on a Innoport virtual phone number or on an extension of the Innoport automated attendant for ultimate flexibility
     Automatic agent check out trigger
     Route callers based on criteria, such as, Skill Based, As Entered, Round Robin, Most Idle Agent or Least Utilized Agent.

By adding ACD, Innoport has brought the concept of setting up a virtual call center, complete with call queuing and interjecting audio prompts, within the reach of a small business operating with a limited budget. Innoport plans offering ACD start at .95 per month. With Innoport, businesses of all sizes can now operate a virtual call center with agents dispersed anywhere in the world yet appearing as a single call center to the calling customers. “Companies looking to provide robust call center capabilities without investing in expensive customer premise equipment can now bypass the upfront investment and opt for a scalable on demand virtual hosted call center model using Innoport ACD call queuing” said Harprit Singh, President and CEO of Intellicomm Inc.

With the introduction of ACD, Innoport continues to demonstrate its leadership and vision of hosted unified communications. Businesses looking to cut costs, improve customer experience and streamline their operations should consider various capabilities offered by the Innoport service.

About Intellicomm

Intellicomm Inc. is a leading provider of hosted unified communications services, delivering enterprise class services to businesses of all sizes and empowering them with an unprecedented level of information access and management. Through its flagship service, Innoport®, Intellicomm automates an individual or company’s flow of communication by centralizing all inbound phone calls, voice mail, fax and instant messaging communications. As an affordable, remotely-hosted communications system, Innoport can help businesses achieve virtual office capabilities that present nearly unlimited scalability for growth and enhance employee mobility. For more information, visit http://www.innoport.com or http://www.intellicomm.com. Innoport is a registered service mark of Intellicomm Inc.

Copyright 2010 Intellicomm Inc. All Rights Reserved.

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Why Should You Go For Hosted Predictive Dialers?

Why Should You Go For Hosted Predictive Dialers?

In the market, you can find many kinds of dialing systems for call centers. One of the well predictive dialers in the market is the hosted predictive dialers as it does well in enhancing the performance of call center agents. It can greatly help in increasing the productivity of call centers that make outbound calls.

If an agent manually dials the contact numbers, the average time spent on the call is only 12 minute per hour. However, if the agent makes of a predictive dialer, the average time spent on the call increases up to 44 minutes. From this we can understand, how predictive dialers help in increasing the productivity and efficiency. No matter what the size of your outbound call center is, the usage of such a system can great help you in saving costs. When you take into account other factors such as sales, leads, etc, you will understand how efficient your business be if you make use of such systems.

In order to get started with hosted predictive dialer, you are only required to spend a small amount to set it up and an affordable monthly fee for availing its service. You are not required to spend on software licenses for each staff member. The predictive dialer service provider will provide you technical support and training with their package. If the service provider provides you with a dedicated service, it will help in securing your data. In other words, you will not be using the same server that other clients use.

You can also benefit from various kinds of other services such as ACD, call queuing, IVR, call recording, etc by using hosted predictive dialer. It also provides you with various dialing modes which will help you in running manifold campaigns at the same time.

One of the best things about such a dialer system is that the service can also be used online. The agent can work from home and deal with the calls efficiently. This means the agents are not required to be at the office and can handle calls as long as there is reliable internet connection. Moreover, supervisors can keep track on the agent by means of a live web based application and listen to the calls and even barge calls if needed. Hence, an agent can be located at any place of the world and still continue to talk to the customers. Supervisor will able to look into the call history and view the performance of the call center agents and understand what kind of training is needed to improve the performance.

Hosted predictive dialer can be used effortlessly with existing PBX in those call center companies that are cynical of VOIP service or who have a long term ISDN contracts. You can even integrate CRM applications as well. However, the one important thing that you need to make sure is that you have a high speed and a reliable internet connection that is free issues like slow connectivity or no connectivity. If there is an internet connectivity issue, the service will be hampered.

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Mountain Glacier Selects Working Solutions and WS iNet for Their Hosted Call Center Infrastructure



(Vocus) January 29, 2010

Plano, Texas Â?- Working Solutions and WS iNet announced today that they have deployed a blended agent and hosted call center solution for Mountain Glacier LLC. WS iNet, a leader in hosted call center technology and an affiliate of Working Solutions, is providing inbound, outbound and multi-media capabilities, utilizing a carrier independent, redundant, hosted platform.

The complete solution enables agents to take inbound sales and service calls, as well as place outbound collections calls. Mountain Glacier customers also have the option to be called back if hold times are longer than normal. In addition, customers will be able to make automated payments by phone, while the company will be able to send proactive notifications of upcoming deliveries.

Â?Moving to a solution like WS iNet allows Mountain Glacier to significantly enhance customer service,Â? commented George Platt, GM and EVP of WS iNet. Â?Our state-of-the-art platform gives our customers a major competitive advantage with benefits such as the ability to route calls to agents in any location anywhere in the world, the capability to integrate easily with existing systems, and the benefit of avoiding upfront capital costs.Â?

Â?Providing exceptional customer service is one of our top goals,Â? said Jay Peterson, President of Mountain Glacier. Â?We are confident that Working Solutions and WS iNet will help enhance our customer experience and relationships even more, further promoting our brand. The hosted solution made the most sense, as we wanted the absolute best technology capabilities to support our customers.Â?

About Working Solutions: Since 1996, Working Solutions has helped corporations control costs while improving the customer experience. Working Solutions partners with forward-thinking companies that understand the value of aligning the contact center with the organizationÂ?s objectives. A pioneer in the virtual call center industry, Working Solutions, along with affiliate companies WS Live and WS iNet, continues to be the industry leaders with experienced agents, proven technology, and comprehensive processes. For more information, visit www.workingsolutions.com.

About WS iNet: WS iNet, an affiliate company of Working Solutions, hosts intelligent, on-demand contact center technology to clients needing a flexible, robust, cost-effective solution. A leader in delivering innovative contact center technology, WS iNet partners with its clients to achieve optimum customer engagement, satisfaction, and loyalty.

About Mountain Glacier: Mountain Glacier, LLC, distributes the finest bottled waters, including Ozarka, Poland Spring, Ice Mountain, Deer Park, Wisconsin Glacier Springs, and Mountain Glacier. Mountain Glacier strives to provide high quality bottled water and related products and unparalleled customer service.

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Role Of Hosted Voip Contact Center Solutions

Role Of Hosted Voip Contact Center Solutions

In this rising world of technology, people are looking forward for things which make their life troublefree to live. Business organizations are always in wait of new technologies that can raise their business and earnings. One such growing industry is call center industry. They are now transforming from premise based solutions technology to hosted contact center solutions technology. Contact centers have a major role in the business organizations as they offer wide online alternatives to the call centers.  People are quite satisfied with the new hosted call center technology as all the old appliances are replaced by the new agent desktops and internet cables.

Main purpose of these contact centers is to render superior business scheme that will make their client happy. The hosted call center solutions are also known as VOIP contact center solutions. Thus, these call centers should stress on things like superior customer care service, lead generation, one  call resolution and establishing excellent relationship with the customer. Hosted VOIP technology has many advantages such as:

1. Network Management Scalability: under the hosted call centers, its trouble free to alter the network pattern by extending or adding the internet or telephonic lines as per the organization demands.

2. Flexibility: hosted VoIP offers universal services that suits the users configuration and also offers preferable bandwidth.

3. No Geographical Limitation: these hosted call center can be set up anywhere around the world and can use the well-known hosted contact center technology.

4. Bandwidth Efficiency: VOIP hosted call centers increases the bandwidth efficiency, as large no. of ends on the same connection is shared with the network.

Considering all these benefits and features of hosted contact center solutions, one can find that it facilitates the user in saving money and improvising the organizational growth. They also provide inexpensive calling rates on long distance and international calls. They deliver huge audio-video output which serves the user to acquire the sound, video and data easily from the receivers end. They permit their customers to enjoy flexibility and mobility of procedure as the calls are routed through IP packets.

To conclude upon, its found that hosted VOIP call center solutions are a good style of interacting with people across the world at lower rates and executing business with big flexibility. Setting up hosted virtual call center solutions will raise your business earnings and thereby making your life easy to live and enjoy.

Echopass stands for contact center solutions and services which deliver the promise of the IP hosted contact center. They offer completely integrated, fully customizable virtual call center application suits in software as a service model.

inContact gives RiverStar Software a succinct customer experience that reduces training times and reduces the average time per call.

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Hosted VoIP Systems-services and Features of Business Communications

Hosted VoIP Systems-services and Features of Business Communications

It used to be that hosted contact center services only made sense for small and medium sized call centers. This is because there was a general belief that hosted contact services only offered a subset of the features and functions that large call centers typically required to run their operations. Large call centers are also concerned about security surrounding sensitive customer data and may not trust the hosted service provider with sensitive information.

Now some of these beliefs are not totally wrong. Specifically, if all that the hosted contact center service provider did was to centralize the on-premise system that the call centers are deploying. In this case, it may even be true that all the functions and features that are available on an on-premise system may not be available on centralized hosted servers. Protecting customer sensitive data may be another inhibitor, since all the data may have to reside locally to the centralized call processing system in case of a hosted service.

What large call centers really need is best of both the worlds. If there was a hosted service that had all the features and functions that are required to run large professional grade contact centers with the flexibility of hosting customer sensitive information locally on-premise, there would be no economical or security reason for even a large call center to opt for an on-premise solution.

oBelyx hosted contact center service provides a rich suite of features and functions that are only found on high end on-premise contact center equipment. So without incurring any initial capital outlay, even a large call center can subscribe to oBelyx hosted contact center service and be operational in a matter of a few hours. Customer sensitive data can be located on the premise of the call center and does not have to reside with the entity that provides the oBelyx hosted contact center service.

oBelyx uses a distributed computing approach where all the call and media processing happens on agents’ desktops. Management reports and analytics are hosted centrally along with basic call routing functionality. The Web 2.0 approach to management reports and analytics makes them highly flexible and they can be tailored to meet different business requirements. The service is low cost because of the unique distributed computing approach. The number of seats can be expanded or shrunk with a few mouse clicks – adjusting capacity to seasonal demand is simple and straightforward. Contact centers can form virtual work groups of skills where agents can be dispersed in multiple geographical location including agents working from their homes. It is easy to see how oBelyx does provide a unique hosted contact center service that meets diverse business requirements of large call centers.

For more information visit –http://www.paramnetwork.com

Shane is the head of content department of Param Network, a Delhi based IT firm that offers a one stop solution for all your offshore outsourcing related needs.

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See a profile of Paul Jarman in this video produced for the Utah Business CEO of the Year event!
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Chris Capo Joins Aastra as Director of Channel Business Development for its Hosted Service Business

Dallas, TX — February 19, 2007

Aastra announces the addition of Chris Capo to lead its reseller program for hosted call center services, Centergy® Virtual Contact Center Strategic Alliance Program. Joining Aastra last quarter, Mr. Capo is focused on recruiting VARs for the Aastra OnDemand™ hosted service offerings including hosted call center solutions. “We’re very pleased to have someone of Chris’ experience and energy leading this important effort,” said Tim Whittington, Vice President of Sales and Marketing for Aastra Intecom. “He has hit the ground running and has already generated significant interest from major distributors and resellers in our hosted call center solutions.”

Before joining Aastra Intecom, Mr. Capo led the U.S. and EMEA channel development team at an Avaya value-added solutions vendor based in Houston, TX. Prior to that, he worked with a California-based software developer specializing in real-time reporting and visual management solutions for the contact center. Mr. Capo began his channel management career with Paxar Monarch, a globally-recognized apparel identification provider. Chris says, “With more than 10 years of channel experience, specifically in contact center and enterprise communications, I am confident that hosted solutions are now readily accepted. I am looking forward to leveraging my expertise in training and motivating channel partners to aggressively grow Aastra’s channel organization.”

About Aastra OnDemand™

Aastra OnDemand™ is the new hosted service of Aastra USA, Inc., a leader in IP communications products including IP-PBX systems, standards based telephones, unified communications and contact center applications. Aastra OnDemand is dedicated to serving the needs of customers taking advantage of the dramatic shift toward the software as a service delivery model. With over 25 years of experience delivering PBX and contact center systems to some of the largest and most demanding companies in the world Aastra OnDemand is now bringing that expertise to companies of all sizes.

For more information visit http://www.aastraondemand.com

Contact:

Robyn Thompson

Phone: +1.469.365.3249

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TouchStar Hosted Announces Record Growth and Unveils New Brand ? TelStar Hosted Solutions



Denver, Colo. — September 30, 2009

– TouchStar Hosted experienced significant growth over the past two years. As a result of the continued increase in demand for hosted call center solutions, the hosted and on-premise divisions have been separated. TouchStar Software’s on-premise division has been acquired by Noble Systems, a call center solutions provider, while the former TouchStar Hosted division will continue as TelStar® Hosted Solutions.

TelStar Hosted Solutions will operate independently and continue to provide the industry leading Noble® DataTel and Noble® TouchStar hosted call center solutions through a license agreement with Noble Systems. With over 200% growth in the past 24 months and record sales for 2009, TelStar is uniquely positioned to service both the SMB and Enterprise hosted call center markets.

“Building a hosted business takes time and growth is usually slow and incremental. When the premise and hosted businesses were separated in early 2008, we never expected the hosted group to become so profitable, so fast,” said Chris Rieple, TelStar’s division president. “What started with a few servers three years ago has developed into a world class hosted call center solution spanning three co-location facilities servicing hundreds of customers and thousands of agents worldwide. The division is poised for significant growth this next year.”

Connie Anderson, TelStar’s director of sales and customer service comments, “This is a very exciting time for TelStar. With the significant increase in the demand for hosted call center solutions and with the multiple product offerings, we’ve been able to capitalize on the demand by servicing a broader spectrum of the market than our single solution competitors. TelStar offers very stable and feature rich solutions with an aggressive sales force supported by strong technical and customer support operations.”                

Significant investment was made into Telstar’s system infrastructure in the first quarter of 2009 effectively doubling available capacity and the division expanded into its third co-location facility in February. Leveraging carrier class hardware in Tier III co-location facilities has enabled TelStar to meet the demand of customers with the highest security and uptime requirements.

Jason Schlinsog, TelStar’s director of support comments, “While staying ahead of the growth has its challenges we anticipated the need for a major increase in our capacity last year. It was a bit of a gamble to grow the infrastructure as much as we did but it paid off. Our utilization is high and we’re adding new infrastructure almost weekly.”

About TelStar

TelStar® provides world class hosted call center software offering industry leading SaaS deployment options. TelStar serves hundreds of global businesses and call centers from its headquarters in Denver and regional offices around the world. TelStar’s® unified communications products include: SMB and Enterprise hosted call center software, hosted VoIP telecommunications systems, hosted predictive dialers, hosted automated voice messaging, hosted advanced ACD & IVR, hosted recording, and hosted call compliance management. For more information, please visit www.telstarhosted.com or call 877.483.5782.

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Know More About Hosted Contact Center VoIP Solutions

Know More About Hosted Contact Center VoIP Solutions

In this contemporary world, business and corporate houses are searching for various ways to increase their competitiveness in terms of lowering down the calling costs and improving the organizational proposition. As a matter of fact, the traditional telephone networks are designed to carry low-fidelity signals with a high level of reliability. Though they are very reliable for the audio communication, but are not suited to provide services for digital communication applications. Thanks to the new technology called VoIP- Voice over Internet Protocol for initiating ‘unified’ communication.

The voice over internet protocol allows the users to send & receive voice, data and images over a single IP network. Apart from this, the main attraction of hosted business VoIP services is its calling price. The calling price over this technique is minimal as packet switching technique is used in them. The VoIP solutions use packet-switched networks to facilitate non-real-time data using much less bandwidth. The advantages of internet telephony solutions include flexibility, efficiency, and scalability.

1.Flexibility: The hosted business VoIP services provides flexibility. As a matter of fact, these services can be used in a variety of configurations to suit a number of users, client/server application requirements and desired bandwidth.
2.Efficiency: The bandwidth is consumed when needed. Unlike traditional PSTN services, the service providers cover same network for carrying voice and data networks i.e. voice, video, fax, and data traffic. Furthermore, this increases the efficiency of the bandwidth, as many terminals on the same connection are shared with the network.
3.Scalability: In the hosted VoIP solutions, one can easily extend or add the telephone lines as per the demand of the organization.

These advantages help the users to save money and improve the organizational productivity. As per the statistics, more than 25 million small & medium businesses or SMBs are making use of VoIP services.

To improve the sales and market shares, contact centers have refined their marketing strategies. Considering this fact, VoIP contact center solutions have widened their scope in various sectors including telemarketing, e-mailing, instant messaging and online communication. With the application of hosted contact center VoIP solutions, the users or clients of business and corporate houses are able to grow instantly without spending much on the infrastructural enhancements. Moreover, with these services, the users enjoy freedom to locate and relocate anywhere across the globe.

To conclude, the business users or clients can enjoy the benefits of technical assistance or customer services at any time of the day, as and when required. Hence, it can be stated that hosted business VoIP solutions allow the users to enjoy long distance and international calling at discounted rates.

For more information, visit: Hosted VoIP solutions offered by one of the best VoIP Provider.

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Hosted IVR by CallFire

www.callfire.com CallFire’s Hosted IVR services are easy to use & quick to deploy. Within minutes of opening your free account users can create rich telephone IVRs, buy phone numbers & even administer automated outbound telephone surveys. With so many advances in VoIP, we want to provide you with unlimited possibilities.

www.callfire.com?socialmedia_youtube For just 3 cents per msg, SMS text messaging by CallFire allows you to send mass text messages to anybody! No set up fees or monthly costs, just pay-as-you-go!

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