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In all the years he has been in the call center industry, 15 years to be precise, Hani Masgidi has always been looking for a single source of information that will help him be a better call center manager and that would help him setup his own call center. He finally has this source. He made it himself.

Dubai, DXB — May 11, 2009 — In all the years he has been in the call center industry, 15 years to be precise, Hani Masgidi has always been looking for a single source of information that will help him be a better call center manager and that would help him setup his own call center. He finally has this source. He made it himself.

Step to Call Center management Kit is the ultimate solution for all aspiring individuals and corporate who want to gain an edge in the call center industry. A one hub of information that caters to all the needs of people who are already in the industry or those who want to get into the industry but simply don’t know where to begin. No matter what your level of expertise in the field is, you will absolutely find this kit immensely informative and resourceful.

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“Throughout my years in the call center industry, I was obsessed with finding a solution that can gather all the relevant information about the call center industry in one place,” explained Hani. “What I was actually doing through my research and my work experience is building a solid knowledge base about the industry that allowed me to create my own call center management solution.”

The Step to Call Center Kit includes all the material that will help easing the process of starting a Call Center from scratch. The many call center templates, documents and materials included in the call center kit are designed to create a road map for the owner of the kit that will take him all the way from the initial call center setup to the successful operation of the call center.

There are seven different modules in this kit; each comes with its own set of templates, documents, reports and tools. Those modules are: the Step to Call Center E-book, Call Center Setup, Customer Service Training, Call Center Operation, Contact Center Management Process Assessment, Service Level Agreement, and Call Center HR. In addition to this there are many other Call Center Business Plan tools that will provide tremendous assistance to existing or new call center professionals that are ambitious enough to learn about the industry inside-out.

The Step to Call Center management Kit can be downloaded online from the following website: Hani Masgidi. The website also contains a call center directory and several call center related articles that will surely add more value to the purchasing experience of its customers.

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