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Ever wonder why IVRs don’t understand you? Find out how Spoken’s Guided Speech Conversational IVR does–never asks a question twice, decreases misroutes and dramatically reduces caller opt-outs due to speech recognition failure. The only patented hybrid solution: automated speech recognition with real-time, invisible human intervention for superior accuracy. For more info, visit www.spoken.com
Video Rating: 0 / 5

Management: Monitoring, Reporting, Recording and Staffing Altitude uCI™ provides the tools and data that can maximize contact center performance, by optimizing operational management, human resources, quality and the overall productivity. See the video on Altitude Unified Management or Find out more at www.altitude.com
Video Rating: 5 / 5