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NEW YORK, NY — November 2, 2006

ShoreGroup, Inc. (http://www.shoregroup.com), a leading converged network solutions and management provider, today announced that it has been awarded the contract and has begun the immediate deployment of its award-winning CaseSentry Systems Management solution to manage a large-scale contact center for a prominent national services organization. CaseSentry will provide comprehensive monitoring and management of the enterprise contact center environment, which employs a combination of 8,000 agents, 12,000 Cisco Customer Voice Portal (CVP) ports and processes 100 million calls across 38 ACD systems during the customer’s 6-month peak busy season.

The CaseSentry Systems Management solution fully automates the monitoring of the Cisco Unified Intelligent Contact Management (ICM) Enterprise application, providing a centralized point of management to ensure that all contact center systems and supporting infrastructure are fully operational and meeting the organization’s service level objectives. Delivering the fully integrated service management and systems management capabilities that organizations need to effectively manage and support their vital contact centers and related end-to-end business process transactions, CaseSentry extends beyond traditional management applications to provide a completely cohesive support process. In addition to providing enterprise-wide operational views and service level management visibility, CaseSentry contains a highly-specialized suite of unified IP communications management applications and Operational Services Automation capabilities addressing the demanding requirements that organizations have to maintain the availability and reliability of their contact centers.

“In today’s competitive business environment, organizations rely on their contact centers to provide a wide range of customer interaction applications aimed at reducing customer wait times, increasing employee productivity and maintaining higher service levels,” said Robert Bojanek, Executive Vice President at ShoreGroup. “The complex and distributed nature of networked contact centers requires a highly-effective management strategy in order to capitalize on the full advantages these systems have to offer. CaseSentry meets the challenge of managing and identifying the root cause of problems across the complete contact center operations, allowing organizations to realize reduced support costs while at the same time maximizing the customer retention and revenue potential that is fundamental to their business.”

With unified contact center applications becoming commonplace in today’s business environment, CaseSentry’s ability to test and exercise enterprise applications through automated synthetic transactions, monitor the status of all contact center systems and applications in real-time, and the ability to suppress non-critical alerts not only reduces downtime but helps to ensure every aspect of the contact center is supporting the delivery of seamless customer service 24x7x365.

The CaseSentry Systems Management solution is available as part of a comprehensive, cost effective management service solution that includes complete systems management consultation, implementation, maintenance and change administration.

About ShoreGroup, Inc.

ShoreGroup is a converged solutions provider delivering management applications, operational maintenance services and infrastructure professional services. As a Cisco Gold Certified Partner with IP Communications Specialization, and a Cisco IP Contact Center (IPCC) Enterprise Advanced Technology Provider (ATP), ShoreGroup designs, deploys, maintains and develops leading management applications for high availability converged networks and customer contact centers. Technology expertise includes IP Telephony, VoIP, communications systems and applications, systems and network management, LAN/WAN, physical layer infrastructure and wireless. Founded in 1999, with over 400 global and national customers, ShoreGroup is based in New York City and Syracuse, NY.

Cisco and Cisco Systems are registered trademarks or trademarks of Cisco Systems, Inc. and/or affiliates in the U.S. and certain other countries. ShoreGroup and ShorePatrol are trademarks, and CaseSentry is a registered trademark of ShoreGroup, Inc. All other marks are property of their respective owners.

November 2, 2006

FOR:

ShoreGroup, Inc. (http://www.shoregroup.com)

CONTACT:

Glenn Yeeles

ShoreGroup, Inc.

The ShoreGroup Building

460 West 35th Street

New York, NY 10001

(212) 364-6800

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