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Sam Colella, Director of Technology at Miss Dig Systems, and Kathleen Fournier, CEO & Executive Director at Miss Dig Systems. Miss Digg chose a Cisco Phone System based on recommendations from Integrity Networks, and they chose a hosted voice and call center solution vs. on premise, which was a big step because they have had an on premise solution for about 40 years, and based on the new technology that’s out, they made the decision to go with the hosted solution. The tangible benefits that they’ve realized is the fact that they did not have to lay out a lot of capital to have the new solution implemented. Ease of maintenance is one of the greatest aspects of Integrity Networks’ solution, it requires very little onsite maintenance by the end user. The role of 24/7 maintenance is crucial to Miss Dig, as it’s required by law for their system to be working and available at all times. The type of support Forum Medical Clinic has received from Integrity Networks since the product was installed has been excellent and they are extremely happy with their service.