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Predictive Dialer Software

Today’s in the current competitive market in which the provision of satisfactory customer care and support has become inevitable requirements for business success, the use of predictive dialers can be rewarding. The predictive dialer can be described as a computerized telephone dialing system or software that characteristically has more outbound lines for connecting multiple call center or telemarketing agents. So, the predictive dialer software is used in telemarketing and call centers to make automatic phone calls. With the call center software, the telemarketer is not required to manually dial each phone number. Instead, with predictive dialing, a computer does the dialing. There are different types of predictive dialers that are software platforms, hardware platforms, and hosted platforms.

Predictive Dialer Software is often used in conjunction with hardware platforms such as telephony boards. The telephony board equipment can detect answering machines, and will then either hang up or leave a recorded message. This can be eliminates the need for the agent to process the call. This helps prevent nuisance or silent calls. A silent call is when the auto dialer calls too many numbers at once, and there is not an agent available to talk when someone answers the call. Predictive dialer software also captures data on the calls made.

A hosted platform is an Internet-based predictive dialing system. This method employs an Internet link connected to the agent’s telephone. The hosted platforms are beneficial for smaller companies because the upfront cost of computers or telephony board equipment is not necessary. The Predictive Dialer Software is provided as a service, and as long as the agent is connected to the Internet the auto dialer will work. In this calling data and demographics are provided by the host service, and requested changes to call ratios and geographic regions are made through the service provider.

A major benefit offered by predictive dialers is quality customer care at a relatively lower cost. The benefits of a Predictive Dialer are that one of the basic applications used in the call center to control cost is the predictive dialer. Not only do they also ensure cost effective customer care, they also help to increase productivity. There’s only Oracle, a provider of predictive dialer systems, says the use of the telesales facility can increase productivity by 70%.