Compare Call Center Software

Opening a daycare center is best done with a business plan, a set of objectives, a financial plan and a detail-oriented mindset. Prepare to open a daycare center, making sure to stay organized and goal-driven, withadvice from a daycare owner and operator in this free video on childcare. Expert: Veronica Baragas Contact: www.mywigglesandgiggles.com Bio: Veronica Baragas was born and raised in Austin, Texas and has been working with children and families for 10 years. Filmmaker: Todd Green

Riverside CA, — November 21, 2011

Speaking at the event were numerous federal officials involved in varying aspects of the overseas market, including the Deputy Assistant Secretary of the United States Department of Commerce, Holly Vineyard, and Richard Swanson, Regional Director of the United States Department of Commerce. Both federal officials detailed the economic benefits Riverside County has received due to its inclusion of foreign trade zones, and encouraged other manufacturers throughout the region to utilize this incredible resource. Holly Vineyard from the US Department of Commerce noted ?California is a bellwether state when it comes to exporting, and Riverside County in particular has taken a lot of strides and efforts to help its companies learn more how to export.? With four foreign trade zones and a fifth in the works, Riverside County currently leads the nation as the most export-friendly region in America. The excellent location and availability of land make the area appealing for large manufacturers to set up shop, most recently welcoming the enormous LEED Certified Skechers distribution plant in Moreno Valley.

Also in attendance at the event were many representatives from local businesses, and service providers interested in developing their ability to conduct foreign trade. President and CEO of Paulson Manufacturing, Roy Paulson, commented on how fortunate these business leaders are to become ?students? of the College of Foreign Trade: ?As I watched the different speakers come forth?I thought about the bumpy road I had to go through to learn this type of information, and here it is laid out on a silver platter for the other businesses in our county.? The inclusion of four foreign trade zones has incredibly benefited Riverside County?s residents. John Tavaglione of the Riverside County Board of Supervisors credits foreign trade zones as being ?really important in Riverside County in that 10% of our jobs come from the manufacturing of goods that are being exported, so that?s about 90 thousand jobs, very significant.?

While conducting foreign trade may appear to be a daunting task for most small businesses, David Josephson of the Export-Import Bank spoke on the procedures and criteria required with garnering foreign direct investment for local businesses?an alternative method to securing financing and insurance when individuals directly involved are unwilling to accept the credit risk of international business. Quelling fears and offering resources for manufacturing employers to utilize in exporting is a top priority of the seminars, as Tavaglione observes despite the fact that ?the region has a high unemployment rate, manufacturing continues to grow.?

On top of all the information shared,Riverside County?s ?College of Foreign Trade? offers incredible networking opportunities for attendees. Foreign Trade Commissioner for the Riverside County Economic Development Agency, Tom Freeman recognizes the seminar as ?the first time we?ve been able to bring leaders in the business community and local government together to educate them about not only the importance of foreign trade, but how they can do a better job of knowing how to use all the tools that are available from the federal government, the county, banking institutions, EB-5 centers, and our foreign trade zones.? Surely Riverside County?s economic success will reverberate throughout California and other areas will follow the lead of the ?most foreign trade zone-friendly county in the United States.?

If you are interested in learning how they can help grow your business in the international market, please contact:

Tom Freeman

Foreign Trade Commissioner

951-955-1308

tomfreeman(at)rivcoeda(dot)org.

###

San Antonio, TX — November 22, 2011

America?s No. 1, Veteran-owned contact center outsourcing firm, CSG (Culture.Service.Growth.), is happy to announce?the addition of four new Directors to?our staff to support?our rapid growth.

?We are so proud of attracting this caliber of talent to our family,? said Tim Handren, CSG President and COO. ??We are investing in our leadership team now because CSG is experiencing rapid growth with several Fortune 500 clients.? The new leaders are more than capable of growing our organization to significant size while maintaining an employee-focused culture that results in memorable service and continued growth,? added Handren.

As the Director of Client Relations, Rosalinda Gonzalez will be responsible for the on boarding of new clients, the customer relationship management aspect of existing clients and the development of relationship with prospective clients.? With over 16 years of entrepreneurial experience in the telecommunications and technology sectors, she has developed a highly successful management style, as demonstrated by growing several privately owned startup companies to significant scale and profitability.

As the Director of Operations, Lou Garza will assume responsibility for all day to day contact center operations and service delivery. ?With over 20 years experience in the call center industry, Lou has served in a variety of leadership positions of increasing responsibility in client services and operations for companies such as AT&T, West, SCI and Pocket Smart Wireless.?

As the Director of Learning, Culture and Quality, Gina Marie Rodriguez will be responsible for all aspects of training new and existing employees, ensuring high quality results translate into operational excellence, and nurturing the unique family oriented culture as CSG.? Gina has over 20 years of experience working in world-class companies such as USAA and The Scooter Store. ?

As the Director of Talent Acquisition and Management, Gladys Gonzalez will be responsible for finding just the right talent to ensure CSG provides high quality results to its? clients.? She will also ensure CSG has the right practices in place to retain that talent.? Gladys has more than 25 years of corporate experience, including 20 years at USAA. ? She is a ?past President of Marketing for WELEAD, an affiliate of National Association of Female Executives.

“At a time when many if not most companies are?scaling?down because of?the economy, we’re very fortunate to be growing and adding?numerous jobs to the San Antonio area. And one of the most exciting parts about our growth?is the opportunity to bring?such?talented people into our organization,? said Tim Montgomery, CSG?s CEO.? ?The breadth of experience and new ideas will challenge our existing organization strategically and the ultimate winners are our clients.? In addition to superior client experience,?we provide suggestions that will ultimately save our clients time and money,? added Montgomery.

?

About CSG: CSG is a certified veteran-owned company. Founded by two of the most experienced and respected experts in customer service and contact center management, CSG offers affordable, world-class outsourcing solutions to organizations committed to delivering high-quality customer experiences. CSG has grown considerably over the past 12 months and is committed to delivering an outsourced operation that is unsurpassed in quality.? CSG has retained highly experienced leaders with?track records of successfully delivering superior call center results, best in class operational efficiency, and?employee-centric culture development. Having served as advisors to some of the world?s most recognized and celebrated customer care organizations, CSG?s services include contact center outsourcing, back office outsourcing, and consulting.

For more information, please visit?http://www.cultureservicegrowth.com.

###

More Aspect Contact Center Press Releases

When starting a daycare, make checklists for equipment, office supplies, start-up costs and every other aspect of the childcare center. Start a daycare, making sure to schedule an orientation with the Department of Family and Protective Services, withadvice from a daycare owner and operator in this free video on childcare. Expert: Veronica Baragas Contact: www.mywigglesandgiggles.com Bio: Veronica Baragas was born and raised in Austin, Texas and has been working with children and families for 10 years. Filmmaker: Todd Green
Video Rating: 5 / 5

www.aeronautics.nasa.gov ATP offers government agencies, corporations and institutions the total package— unmatched basic and applied research and experimental opportunities that reflect four generations of accumulated aerospace skill and experience. ATP is built upon a nationwide team of highly trained and skilled staff whose backgrounds and education encompass every aspect of aerospace testing and engineering. Looking to the future, ATP continues to develop and implement a facility investment and divestment plan to fully support the current and long-term missions of NASA, the Department of Defense and American industry.
Video Rating: 5 / 5

— March 5, 2002

Waukesha, Wis., March 5, 2002 — Just four years ago, Protocall Communications, a specialized Call_Solutions Company, turned its back on a half dozen profitable service offerings to focus on business-to-business and business-to-consumer outbound telemarketing. Protocall had fewer than 45 employees at the time and faced a cold reality: the industry, instead, was moving swiftly toward diversification. Agencies were scrambling for business with corporations trying to outsource complex and costly sales and customer service operations.

Because selling is the ultimate challenge, irregular results and fleeting opportunities, traditionally, were considered absolute barriers to long-term client relationships, full call center utilization, and consistent quality. New thinking was that outbound selling could be made less volatile by blending it with inbound customer service, IVR (Interactive Voice Response) and web-enabled customer interaction. ?So, in dedicated sales, you must be just about perfect or you perish,? says one of the architects, Protocall CEO Scott Kleinknecht. ?Experts, and the clients we let go, wished us luck, but they predicted we might not survive the year.?

Nearly 400 employees later, at two locations, Laurel and Baltimore, Maryland, Protocall has joined an exclusive club. Customer Inter@action Solutions magazine (CIS), announces this week that it is among the Top 50 outbound call centers in the nation. The magazine started tracking call center productivity in 1986. Annually, agencies that answer detailed questionnaires are ranked by billable minutes. These must be verified for a prescribed 12-month period by each of the agency?s telephone service providers and the agency independently. This is Protocall?s first year on the list, and it is among just ten percent that specialize exclusively in outbound sales.

?Our goals were never size-oriented,? said Kleinknecht. ?Our business?s first priorities have always been to achieve the highest quality sales possible and prosperity for employees and clients. The rest would take care of itself.? Far from folding in its maiden year, 1998, Protocall captured the industry?s three most coveted quality awards. This Spring, it will receive its fourth consecutive MVP Quality Award (CIS).

Outbound specialization is only one-third of the Protocall business unit?s formula. The business focuses its intellectual and technical resources in just three areas: telecommunications, high-speed Internet access, and energy. ?Almost monthly, we re-direct other industry business to other members of our Call_Solutions family,? Kleinknecht said. ?Technology grows more complex, and the choices for consumers more bewildering, every day. We refuse to sell our clients, or employees, short by juggling too many things at once.?

Protocall?s success has attracted suitors, as well as loyal clients and awards. Last month, Protocall was acquired by Call_Solutions, headquartered in Waukesha, Wisconsin. With now 13 focused business units, and counting, under the Company banner, founder and CEO George Dalton is positioning the new enterprise to specialize in marketing services governing every phase of customer interaction.

Pay-for-performance, or risk sharing, the third prong in Protocall?s formula, is the driving force behind quality, sales, and consistency, according to Company officials. ?That?s why this great team of people really appealed to us,? said Dalton. ?When this highly specialized teleservices business unit says, ?we don?t get paid unless we make the sale,? what it is saying is ?we will make the sale.? That sureness and trust will help this Company capture its share of the outsourced marketplace, create jobs for the Maryland region, and empower employees to prosper.?

Background

Call_Solutions Companies work together in harmony as full-service providers of customer relationship marketing services, offering specialized ?call centers inside? the campaign for telephone order processing and customer service, direct mail promotional campaigns with personalized, digital print production (e-mail or print), and advanced on-line order entry systems tied to fulfillment operations.

Protocall Communications, a Call_Solutions Company, specializes in high-tech business-to-business and business-to-consumer outbound teleservices, including digital broadband products and services, energy, local and long distance, paging, telephone sets, DSL, T-1s, T-3s, and calling and term plans.

Corporate Contact: ????

Kevin Kasper

Call_Solutions Companies

262-827-6404

info@callsolutions.com

Find More Outbound Call Center Press Releases

Tracking des appels abandonnés, glisser-déplacer en temps réel, statistiques et routage intelligent font du Samu 85, lun des centres dappels durgence les plus innovants en la matière. Constituée dun IPBX Alcatel-Lucent OmniPCXEntreprise, et dune suite de routage dappels OmniGenesys, cette solution est totalement redondée. De plus, un bandeau CTI, installé sur chacun de poste de travail permanenciers et régulateurs et dédié Samu, permet la remontée de la fiche de régulation en fonction de lidentité de lappelant et la visualisation, en temps réel, des salles dattente téléphoniques afin de redistribuer ou transférer manuellement les flux si nécessaire. Un simple glisser-déplacer et lappel est redistribué en temps réel sur une autre ressource. La qualification préalable des appels permet en outre la « priorisation » des prises en charge et minimise la perte des appels non décrochés. « Nous ne souhaitions pas sacrifier le côté humain à linnovation technologique. Cest un aspect que NextiraOne a su prendre en compte avec sa conduite du changement, et cest pour cette raison que nous lavons choisi, » confie Dr Pluchon, Directeur du Samu Vendée. « Ces outils nous changent la vie au quotidien et facilite laccès des appelants aux urgences. Nous ne pourrions pas revenir en arrière » concluent Mme Mesnier, cadre infirmier et le Dr Pluchon qui depuis a laissé son service dans les mains du Dr Fradin.

Nashville Digestive Disease Center, PC is a gastroenterology practice involved in both diagnostic and therapeutic aspect of gastrointestinal diseases in a friendly, comfortable outpatient environment. Nashville Digestive Disease Center building also has American Endoscopy Center, PC which is a fully accredited Ambulatory Surgical Center that is licensed by the State of Tennessee, accredited by Medicare and American Association for Accreditation of Ambulatory Surgical Facilities, Inc. The addition of an ambulatory surgical facility to the gastroenterology practice enables patients to have all their diagnostic studies and therapeutic interventions at one point of contact. This is achieved with state of the art equipment that is available at the center. Nashville Digestive Disease Center, PC and American Endoscopy Center, PC maintains excellence in diagnostic and therapeutic gastroenterology through the practice of evidence based medicine in gastroenterology. This mission is driven by the passion for excellence, compassion and love of care in an effort to meet the needs and expectations of patients, physicians, employees, payers and the community. Our Philosophy: (a). Maintain excellence in the course of diagnostic and therapeutic interventions at the center. (b). Recognize and affirm the unique and intrinsic worth of each patient. (c). Treat all patients with compassion, courtesy and kindness in an atmosphere of caring. (d). Maintain absolute honesty, integrity and …

Carrollton, TX (Vocus) October 19, 2010

This week, Certified Payment Processing (CPP) unveiled its new sales division, ISIS Direct (Isis). Isis is not the traditional ISO/agent model which is most prominent in the industry. Instead, the unique Isis sales channel will incorporate a hierarchical, ?down-line? structure.

Drawing from CPP?s extensive portfolio of past and current sales consultants, Isis will recruit, train and develop those looking for professional advancement and financial growth to work as Account Consultants. These consultants will have the ability to recruit and build their own field sales team members throughout the country to work directly with them to acquire new merchant accounts. When one of these account consultants is ready, they can also begin to recruit and train their own sales people. This is the hierarchical aspect of the structure.

?We don?t know of anything like it in our industry,? says Tony Norrie, General Manager for Certified Payment Processing. ?We believe the strength of this model comes from this personalized approach. The individual recruiting and the one-on-one training will build a strong relationship bond and greatly impact retention of team members. It will also generate rapid growth and create advancement opportunities for those in the outside sales force.?

Isis will use CPP?s operational infrastructure, including the predictive dialer/call center, payroll, training, marketing/communications, website design/development, application processing and human resources. And while Isis will focus on ?self-generated? sales calls, consultants will also be given pre-set sales appointments from the CPP call center.

?We have put the full resources and support of our twenty years of industry experience behind this new division,? says Norrie, ?Isis is uniquely positioned to build one of the strongest, most competitive merchant services sales forces in the country.?

In addition, CPP will use their recruiting department to help find and hire account consultants to work directly with these field sales teams. Account consultants are offered uncapped compensation, flexible hours, a generous bonus and residual package and comprehensive benefits. In addition, there?s extensive training, with ongoing, one-on-one coaching, all designed to help the consultants to succeed.

Those interested in learning more about working with ISIS Direct are encouraged to call 800-581-7303 or e-mail Isis recruiting at careers@isis-360.com.

About ISIS Direct/Certified Payment Processing

ISIS Direct is the newest sales entity for Certified Payment Processing (CPP), a full-service provider of electronic payment equipment for processing purchases made by debit and credit cards, as well as checks and online purchases, in addition to a range of other specialized merchant services. For nearly 20 years, CPP has helped businesses increase revenue while controlling costs. Now with three sales entities?TransTech Merchant Group, Summit Merchant Solutions and ISIS Direct?CPP has more than 30,000 active merchants and transactions of $ 3 billion. CPP is headquartered in Dallas, Texas.

###

Find More Predictive Dialer Press Releases

Alpharetta, GA — April 18, 2010

Knowlagent, the leader in call center talent management software solutions, recently held a webinar and announced the results of its recent At-home Agent Hiring survey. The survey, conducted with inContact, Inc., a leading provider of on-demand call center software and agent optimization tools, found that the number of companies using at-home agents has increased almost 10% in the past year.

According to those surveyed, the increase in at-home programs can be attributed to several factors including overall cost effectiveness ? an at-home agent typically costs a company $ 23/hour compared to the $ 27/hour it costs to employ a U.S.-based brick and mortar agent. Additionally, sales conversions tend to be higher with at-home agents (30% compared to 23% with brick and mortar agents), as well as revenue per hour ($ 178.20 vs. $ 149.27 with traditional in-center agents).

Of those companies surveyed, 73% of at-home agents are existing in-center agents who have been moved home as opposed to new hires, hired specifically to work from home. The majority ? almost 80% – of these at-home agents are full-time employees. By far, the most important quality/requirement for at-home agents, according to the survey, is the ability to work independently. Other important qualities include strong problem-solving skills and a dedicated workspace.

Most of those surveyed ? some 66% – said they use the same recruiting tactics for recruiting at-home agents as they do for in-center agents. Those tactics include phone-only interviews, special referral programs, and posting job opportunities in areas without brick and mortar centers. Only 56% said newly hired at-home agents are brought into a center for part of the onboarding process and 78% said that at-home agents are not compensated differently than in-center agents.

Of those surveyed, 57% said that supervisor-to-agent ratio is the same as it is in the center and 65% said attrition is lower with at-home agents than with traditional agents.

The momentum for at-home agent programs is building, but finding the right talent for these programs is key to their success.

Michele Rowan, former vice president of performance management for Hilton Hotels and current president of Customer Contact Strategies, has placed more than 1,000 at-home agents in both the U.S. and abroad. According to Rowan, there is a specific profile that makes for a successful at-home agent.

At-home agents tend to be a little older ? the average age is 38 compared to 23 in a traditional brick and mortar center ? and they are typically more educated. Almost 80% of at-home agents have college-level experience, 40% have management experience, and 30% are bilingual compared to traditional agents of which only 30% typically have some college-level experience.

?The best at-home agents tend to be stay at home parents, disabled individuals, retirees, senior citizens, graduate students, military spouses and permanent part-time professionals such as writers, artists and sports enthusiasts,? said Rowan. ?Flexible work schedules are attractive to these groups and part-time schedules can expand/retract based on your business needs.?

When moving traditional agents home, expect challenges, Rowan says.

?Agents will need time to adjust to different technologies, a new social dynamic, and the challenges of time management, focus and initiative required to effectively work from home,? she said. ?To find the best agents, ask targeted questions in the interview process about the applicant?s knowledge, skills and abilities to determine if they are a good fit with your company and the job.?

About Knowlagent

Knowlagent is the only talent management software solution specifically developed to meet the unique training, coaching, and hiring needs of the 10 million call center agents around the world. By automating traditional call center management processes, Knowlagent?s solutions for training, coaching and hiring enable clients to hire the right agents and make them better by pushing training and communications when call volumes are low. Knowlagent?s solutions are on-demand, easy to use and require no capital expenditures. Over 200,000 agents and managers around the world use Knowlagent?s talent management software solutions every day. For more information, call 888-566-9457 or visit us online at http://www.knowlagent.com.

###

San Francisco, CA — November 17, 2011

GigaOM, a leading business and technology media company, today announced new headline speakers for the second-annual GigaOM Net:Work 2011 conference, set to take place December 8, 2011 at the Mission Bay Conference Center in San Francisco. A new research report conducted by the Institute of Work Psychology at The University of Sheffield, titled ?Remote-Workers: Stressed and Alone?, will also be unveiled at the conference ? providing new insights into the realities of a managing a remote workforce.

Back for its second year, Net:Work is the only conference to focus on how collaboration and mobile technologies are creating a ?human cloud? ? fundamentally changing the way companies run their businesses and how employees collaborate. Leading speakers include top executives from Box, Citrix, Google, LinkedIn, VMWare, Workday, Quickoffice, iPass, Jive Software, Yammer, and iPass, with more joining weekly.

?By 2013 the number of independent workers in America will grow from the current 16 million to 20 million ? and there are already millions more employees working from home either full- or part-time. The shift to a 24×7 workforce is well under way, based on the proliferation of collaborative, mobile, and cloud technologies,? said Nicole Solis, GigaOM senior writer. ?We created the GigaOm Net:Work conference as a place where top thinkers can come together to discuss the technologies and together we can all shape the future of work.?

GigaOM Net:Work will gather GigaOM editors and GigaOM Pro research analysts alongside leading CEOs, CIOs, entrepreneurs, and investors to debate the technologies impacting enterprise collaboration, HR and recruitment, remote working, operational and office design, training and retention, and other critical aspects of running a business in the networked age.

Top Speakers

Top tier speakers include Tom Conophy, EVP and CIO of InterContinental Hotels Group; Aaron Levie, CEO and Co-Founder of Box; Aneel Bhusri, Co-Founder and Co-CEO, Workday; Bernd Christiansen, VP and CTO of Research at Citrix Online; Gary Swart, CEO of oDesk; Alan Masarek, CEO of Quickoffice; David Gutelius, Chief Social Scientist at Jive Software; Deep Nishar, SVP of Products and User Experience at LinkedIn; Amit Singh, VP of Enterprise at Google; Brian Murray, Head of Implementation Strategy at Yammer; Ariel Seidman, Co-founder and CEO, Gigwalk; Rhonda Lowry, VP of Emerging Social Web Technologies at Turner Broadcasting System; Barbara Nelson, CTO of iPass; and many more.

Turner Broadcasting System, Flextronics and InterContinental Hotels Group will share exclusive case studies illustrating how their organizations have successfully implemented new corporate social networking tools across hundreds of thousands of global workers to support complex workflows and encourage deeper collaboration.

During interactive panel sessions, fireside chats, and keynote presentations, attendees and speakers will engage in an open debate about which innovative web- and cloud-based leaders will become the next giants in the $ 222B enterprise software market. What does the 100% virtual workplace look like, and how can employees and companies thrive in this new environment? How can companies harness mobile and cloud collaboration technologies to become more productive and profitable? Speakers will tackle these questions and more at Net:Work.

Register Now

Spaces at Net:Work are selling quickly and those interested in attending the conference should register as soon as possible. Anyone interested in the way companies must leverage technology to build their workforces, increase productivity, and boost profitability should not miss Net:Work.

Top Sponsors

Headline sponsor Alfresco is joined by leading sponsors such as Korn/Ferry International, MBO Partners, Gist, Box, Citrix, Igloo, Sooner, Moxie Software, Meshin, Quickoffice, and UTest. Net:Work is supported by top-tier media partners, including The Churchill Club, The pariSoma Innovation Loft, StartupDigest, TiE, SfAMA, VC Taskforce, VentureBeat, and the MIT/Stanford Venture Lab. To learn more about sponsorship and exhibition opportunities that connect your brand to the top decision makers in enterprise technology, please visit the Net:Work sponsorship page or contact Mike Sly via email at sly(at)gigaom(dot)com or (415) 235-0358.

About GigaOM

Founded in 2006, GigaOM has grown into the leading provider of online media, events and research for global technology innovators. The company is one of the most credible and insightful voices at the intersection of business and technology, with an online audience of more than 4 million monthly unique visitors; industry-leading events, including Structure, Mobilize, GigaOM RoadMap, Net:Work, and Structure:Data; and a pioneering market research service and digital community, GigaOM Pro, which provides expert analysis and research on emerging technology markets.

###