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Coppell, TX — March 24, 2009

layerX Technologies, a pioneer in providing unified enterprise management solutions, today announced it has been selected by Avaya Inc., a leading global provider of business communications applications, systems and services, for membership in the Avaya DevConnect program.

layerX Technologies is the developer of Arbitrator? VQM, the only VoIP quality solution available that detects, and automatically isolates and remediates VoIP quality issues within converged networks. As a result, companies can significantly reduce their VoIP operations expense, by automating the process of detecting and remediating critical quality issues.

The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies – including IP telephony, contact centers and mobility applications – helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.

“One of the key inhibitors to voice transformation today is how to effectively manage VoIP quality in a converged environment,” said Michael Kay, VP of Business Development for layerX. “Many of the available solutions focus on VoIP quality monitoring, but are unable to automate the remedy process, leaving clients to isolate and resolve problems manually. By having a single tool to detect, isolate, and remedy VoIP problems clients can drive down the time, and cost associated with managing their converged environment.”

The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.

Through the DevConnect program, Avaya provides a number of tools and capabilities to member companies. One example is Application Enablement Services (AES)– a set of application programming interfaces, protocols and Web services that makes it easier for developers to create Avaya-compatible networks, devices and applications.

“Development partners like layerX Technologies are helping Avaya dramatically expand the options available to its customers,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “We’re able to provide the tools businesses need to change the way they work and to establish a true competitive advantage in the marketplace. They are able to use unified communications applications to make critical information readily available to both employees and customers, regardless of where they are or how they choose to communicate.”

As a member of the DevConnect program, companies have access to a wide range of support from Avaya, including technical resources and training. There are three levels of membership — Registered, Gold and Platinum — each entailing progressive levels of marketing and sales involvement. Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Gold-level members and Platinum members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. layerX Technologies is a Gold member of the Avaya DevConnect program.

Membership information and a listing of solutions developed and tested under the DevConnect program are available at wavaya.com/devconnect.

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit avaya.com.

About layerX Technologies

layerX Technologies, a wholly owned subsidiary of Shared Technologies, Inc., delivers unified enterprise management solutions that help organizations gain deeper visibility into, and control over, their existing processes and infrastructure. The foundation of each layerX solution is our Arbitrator? enterprise management system. Arbitrator?, with its unique patented distributed services architecture, is the only management solution today that combines advanced security, compliance, VoIP quality, and systems management into a single solution framework. For more information please find us on the web at layerxtech.com. Arbitrator, and the layerX name are trademarks of layerX technologies. All rights reserved.

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Eminence of Call Center Outsourcing

Call Center, itself, has an eminent role to play in such fast-paced business world. It very well offers several businesses and organizations a genuine way to interact with present and prospective customers. The world should be grateful to modern technology, because of which Contact Center Outsourcing is possible and also this has been a reason for the evolution of various Call Center Outsourcing services.

As a matter of fact, every business finds out the ways to lesser down the expenses and increase the chances of profit. So, if you want to save your valuable time and productive resources, then outsourcing your services to a BPO would be your best bet. And by hiring such a service, the business owners would be able to focus on their core competences.

The most vital advantage of offshore contact center outsourcing is the cost advantage which conceals in it the overall expense, that is, the overhead and the labor cost that is needed for setting up a contact center outsourcing. BPO services not only helps the businesses in trimming down the cost of labor and infrastructure cost but also helps to avoid the relative expenses which is confined in it to run an in-house call center.

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It helps in increasing the bottom lines; that is, BPOs services also helps in increasing the profits of a business. In fact, is also possible in raising up a business in all of its aspects – in terms of quality, performance, profitability and productivity.

This contact center outsourcing could also help you in saving your resources, as, by those services, one can save a lot in terms of manpower and infrastructure. No expense on training cost or on expensive software would occur. The resources could get utilized in the core business processes and to experience profits in that area.

When there is a considerable urge to upgrade the essential IT tools, turning to call center is one way to save money. This is because the cost of operations in managing and handling calls is lesser and cheaper. Outsourcing also gives an avenue from testing a plan and learn from it. Call center outsourcing metrics also involves call routing in better handling the clients in the customer service department.

These services offers the eminent businessmen a great opportunity to grow and reach up to a next level in their business. Be it tele sales or telemarketing, query handling or just providing an information, these center can make itself work out in all by fitting in any of the aspect of the company and work accordingly for its benefit and utmost profitability.

Magellan Call Center’s Collection of Call Center Service

There are many successful call center companies in the Philippines that can offer different businesses the kinds of call center solutions which would fit their needs. A popular example is when simple types of live answering services, such as and reservations services, by call center companies such as Magellan Call Center.

Magellan Call Center is one of the most successful call center companies in the Philippines today that offers live answering solutions that caters to the needs of small and medium businesses in the Philippines. And though their services are very common in the industry in today’s market, their services were considered rare in the past, which is why Magellan Call Center and other similar call center companies and agencies became successful in the call center industry.

Magellan Call Center started small, like many other call center companies and agencies at that time. Their operations involve a small office and a few call center agents. Other than their simple operations, their services are also known for its simplicity, which involveand reservation services.

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However, due to the fact that most call center companies in the Philippines aim to offer their services to large businesses in the Philippines, their services are built to cater to the needs of larger businesses, which is why many small and medium businesses in the country was unable to outsource their call center needs to professional third-party companies.

But when call center companies, such as Magellan Call Center, introduced some of the first simple call center services in the market, many small and medium businesses were able to outsource their needs to professional call center companies and agencies. And because Magellan Call Center is one of the few of those that offered such services, the company quickly became successful in the industry.

Because of the success of the company in the industry, Magellan Call Center had continuously expanded in the industry. From its humble beginnings, Magellan Call Center had expanded their operations which now involve an over of 300 highly trained agents in two separate offices in central Metro Manila.

However, other than the success of the company, the call center industry had also expanded due to the fact that these services opened a number of new markets for the industry to penetrate and grow.

Eventually, due to its rapid expansions in the Philippine market, along with the growth of foreign investors, the industry, as well as its call center companies such as Magellan Call Center, was able to penetrate the world market. For more information visit to our site http://www.magellancallcenter.com/

www.pushbuttondialer.com Dennis Bayne, known for giving things away, does it again with Push Button Dialer.

Cedar Rapids, Iowa — December 18, 2003

The AdTrack Corporation (http://www.adtrack.com) announces the release of the AdTrack Dashboard: Key Indicators Report, a new reporting capability that allows users to view key indicators in a single click to provide them with a graphical snapshot of their business processes. The AdTrack Dashboard supplies an instant, up-to-date look at the vital statistics of the sales and marketing functions.

“In a competitive marketplace, it is critical that managers have their fingers on the pulse of sales and marketing performance,” said Henry Nicholson, President of AdTrack. “The AdTrack Dashboard: Key Indicators Report will allow our clients to evaluate their customer acquisition process at a glance with the most current information available. This continues the AdTrack tradition of providing solutions for our clients that improve sales and marketing efficiencies.”

AdTrack, an innovator in Acquisition Relationship Management, addresses the disparate needs of sales and marketing by combining the tools required for marketing’s lead management needs (SmartLead) and sales’ contact management needs (Opportunity Manager). This approach maintains the integrity of original inquirer data for analyzing ROI on marketing efforts, and also provides all the sales information necessary to turn the lead into a customer.

AdTrack offers a comprehensive set of customer acquisition related professional services with a convenient web-based interface, including:

Lead Management

Accurate measurement of ROI for advertising

Sales Force Automation and financial reporting

Initial lead capture from all sources

Prospect qualification, screening and distribution

Print-on-demand services and fulfillment

Inbound/Outbound Call Center

Since its inception in 1981, AdTrack has been the technology innovator in prospect and opportunity management and customer development. AdTrack’s core web-based services- sales lead management, sales force automation, fulfillment and flexible reporting tools- allow companies to close the loop on generated leads and, therefore, improve both marketing and sales results.

Headquartered in Cedar Rapids, Iowa, the firm employs 65 people and has an international presence with offices in Chicago, Los Angeles, Kansas City, and an affiliated European network headquartered in London.

View detailed information about the AdTrack Dashboard Key Indicators Report at:

http://www.adtrack.com/dashboard.htm

SmartLead is a registered trademark of AdTrack Corporation in the United States.

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SAN DIEGO — October 30, 2008

“I am very pleased to have Maynard join our advisory board,” said Jim Collas, president and CEO of ideaEDGE. “His experience in scaling operations and IT systems in high growth corporations will be invaluable.”

LiveOps is a best-in-class provider of on-demand call center technology, as well as virtual call center services to hundreds of companies in both direct response and enterprise markets. Prior to LiveOps, Maynard served as Chief Operating Officer at eBay. He directed engineering and technology operations, product development, customer support, trust and safety, global billing, human resources, and legal functions. Maynard joined eBay from Gateway, Inc., where he held the position of senior vice president and chief information officer. He has also held management and leadership positions at Bay Networks, Quantum Corporation, Thomas-Conrad Corporation and IBM. A respected member of the Silicon Valley technology community, Maynard sits on the boards of several successful companies.

ideaEDGE, Inc. (OTCBB: IDAE) (through its operating subsidiary Socialwise, Inc.) is developing a new proprietary Social Network Enable Group Gifting (SNEGG) platform that will enable multiple individuals to conveniently contribute to a group gift. The SNEGG platform seeks to combine the $ 100 billion gift card market with the fast-growing phenomenon of online social networks. The Company is headquartered at 6440 Lusk Blvd., Suite 200, San Diego, CA 92121 and can be contacted at 858-677-0080.

Certain statements contained in this press release are “forward-looking statements” within the meaning of federal securities laws, including, without limitation, anything relating or referring to future financial results and planned business activities. Such statements are inherently subject to risks and uncertainties, which include, without limitation, those in Company reports filed with the SEC. The Company can give no assurance that such expectations will prove correct. Future events and actual results could differ materially from those statements.

Note to Editors: Please contact Jan Strode for interviews, photography requests or any additional information: (619) 890-4040 or janstrode@aol.com.

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Web Enabled Call Centers Services

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Enabling businesses reach high-sky There have been many steps that evolved with the evolution of the call centers service. One of these evolutionary steps include the Web Enabled call centers. The web enabled services are being offered to the customers by the call centers to bring diverse business operations forward. The web enabled contact centers carry a great potential to set new standards for the contentment of the customers.

These are simply the centers where the contact with the customers are made through the Internet. It can happen to be the one which is based on World Wide Web. An access button is provided by the web pages which can be connected to gain access to the calls. The services can be counted on many forms, as, from simple e mail responses to multimedia interaction. These web enabled services are accessible on the Internet and its main purpose is to assure an understanding environment to the people all around the universe and also to provide an easy accessibility.

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As they provide a basic access to the customer service line without disconnecting with the computer, the call buttons that contact a web enabled call centers are conventional enough to be on many online web pages and storefronts. The aim of a contact center is to work with the aspect of meeting the varied needs of the business. There is a persistent way in which people want to carry out their business purposes. These web enabled services enables to be in contact with the targeted customers, that too, very comfortably.

Thus, the business would also function without any obstacle in its forefront. Intranet is the basic preference of the people to connect with one another in a specific group. As they find the access to this facility comfortable. This enables them to get the video-conferencing availed, and they can convey messages and outsource their problematic queries on which they have the confusion. On the intranet, all types of information and queries related to any particular industry can be viewed by anyone belonging to any particular industry. It helps businesspeople the most, as they get to read the queries and information about other people who belong to that group.

It is the most vital aspect of this web enabled service, to get access easily and learn about the variety of services offered from the other parts of the world. The use of a web enabled service can brings to offer many benefits for the company. It depends on how the call center is set up, a web enabled contact center does not need to connect through the telephone to contact the company. The calls from the Internet can directly be sent to the call center representative using the company\’s server. It would result in lessening down the traffic on the phone line. So, the businesses that assure to provide quality customer service, this is the most classic way great workforce performance which would ultimately bring in immense satisfaction in the customers.

Temecula, CA — June 27, 2011

Emergency communications leader Cassidian Communications, an EADS North America company, announced today that its VESTA? CS 2.2 service pack (SP) 5 call processing solution has completed extensive testing and is now rated compliant with Avaya Communication Server 1000 and Avaya Aura? Contact Center solutions from Avaya, a global provider of business collaboration systems, software and services.

Compatibility testing by Avaya is designed to assist customers in locating third-party solutions that have successfully demonstrated interoperability with Avaya systems in a controlled lab environment. Compliance ensures agencies can confidently add best-in-class capabilities to their network?speeding deployment of new applications and reducing both network complexity and implementation costs.

Cassidian Communications is a member of the Avaya DevConnect program?an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company?s investment in its network.

As a Gold member of the program, Cassidian Communications is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network?speeding deployment of new applications and reducing both network complexity and implementation costs.

The VESTA CS solution is a server-based, full-featured IP PBX specifically designed for emergency call centers. It combines the Cassidian Communications proven computer telephony integration (CTI) solution, VESTA?, with the Avaya Communication Server 1000. The VESTA CS solution also features sophisticated call routing; automatic call distribution (ACD) with options including queue-based, skills-based and Network ACD; and enhanced administrative control capabilities.

?It?s an honor to have our VESTA CS solution verified as compliant with Avaya,? said Jeff Wittek, vice president of business development, Cassidian Communications. ?With this testing complete, we are the first emergency communications vendor in the 9-1-1 industry offering this robust, next generation solution using enterprise-class Avaya technology.?

The VESTA CS solution centralizes call center functionality, allowing call takers to easily control a variety of critical communications applications from a single, consolidated desktop. Its advanced client/server architecture supports an unprecedented level of integration with the Cassidian Communications ORION? ARIES? computer-aided dispatch (CAD) solution and the Aurora? MIS solution, along with radios and other third-party technologies.

?Cassidian Communications membership in the Avaya DevConnect program will accelerate the creation of tailored and robust emergency communications solutions that meet the demanding requirements of public safety call centers,? said Mark Fletcher, ENP, E911 product manager, Avaya. ?The resulting solutions will expand the delivery of innovative and reliable public safety communication solutions.?

Cassidian Communications continues to serve clients ranging from public safety operations to Fortune 1000 corporations to federal agencies. Collectively, the company has more than 40 years of experience deploying 9-1-1 call processing solutions, notification solutions and first-responder digital trunked radio networks.

About Avaya (http://www.avaya.com)

Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit http://www.avaya.com. For more information on the Avaya DevConnect program, visit http://www.avaya.com/devconnect.

About Cassidian Communications (http://www.CassidianCommunications.com)

As the largest and most trusted source of mission critical communications solutions, Cassidian Communications, an EADS North America company, is leading the way in standards-based NG9-1-1 call center applications, notification solutions and services and P25 land mobile radio systems. Headquartered in Temecula, California.

About EADS North America (http://www.eadsnorthamerica.com)

EADS North America is the North American operation of EADS, a global leader in aerospace, defense and related services. As a leader in all sectors of defense and homeland security, EADS North America and its parent company, EADS, contribute over $ 11 billion to the U.S. economy annually and support more than 200,000 American jobs through its network of suppliers and services. Operating in 17 states, EADS North America offers a broad array of advanced solutions to its customers in the commercial, homeland security, aerospace and defense markets.

Media Contacts:

Tami Timperio

Vice President, Marketing

Cassidian Communications, an EADS North America Company

Tel: 951.719.2423

tami.timperio(at)CassidianCommunications.com

Avaya DevConnect PR

Tel: 908.953.6432

devconnectpr(at)avaya.com

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Pompano, FL — August 17, 2007

Promero, a member of the Oracle Partner Network today announced successful completion of beta testing and the production enhancement of Click To Talk and Call Project features for its ProStar CRM hosted software application.

Effective September 1, 2007, ProStar CRM http://www.prostarcrm.com users will have the ability to load prospect lists or create prospect lists based on filters within the CRM. Once the Call Project is created, CRM users use the Click-To-Talk feature to process calls more rapidly. Sales agents that call B2B [Business to Business] prospects use the new feature to make more calls in less time. Different than a Predictive Dialer that is traditionally used for B2C [Business to Consumer] applications where the dialer is making 100s of calls searching for a live person, Click-To-Talk is used to contact businesses that have high contact rates.

“Click-To-Talk is a very good solution for business telemarketing. In the business world, predictive dialers are hi-call volume systems, more expensive and not required to contact business leads,’ state Gregg Troyanowski, president of Promero. ‘Call Project and Click-To-Talk make sales agents more efficient and the CFO happier.”

ProStar CRM http://www.prostarcrm.com is a hosted web based customer relationship management software provided by Promero. ProStar CRM was originally built on Sugar CRM Open Source and later converted from PHP to .NET with the assistance of SplendidCRM. Introductory rates for ProStar CRM with the new enhancements are $ 29 per month per user plus long distance.

About Promero, Inc

Founded in 2001, Promero http://www.promero.com is an authorized reseller of Oracle’s Contact Center Anywhere, and is a leading application service provider of Internet-based call center, CRM and lead management software. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800.

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Brea, CA — October 30, 2008

Merrill & Associates a Platinum Avaya Partner and Solutions Provider today announced that they are adding to their network engineering teams and increasing their efforts around unified communications and applications. Mike Merrill, President and CEO, made the announcement.

“The future of this industry is in unified communications and IP-enabled applications,” said Mike Merrill, President and CEO. “Adding to our engineering resources will allow us to remain strong in TDM-based areas, while growing our company through network integration solutions including CRM and Security Solutions.”

Merrill & Associates is a leading provider of end-to-end communications services including Unified Communications (UC), Voice over IP, convergence, mobility, and contact centers. They also specialize in consulting, design, implementation, maintenance, and technical support services. As a Platinum Avaya Business Partner, Merrill works closely with Avaya and other strategic partners such as Cisco, Extreme Networks, Juniper Networks, NetIQ, Polycom, and Tandberg, to integrate the latest hardware, software, video and applications into leading-edge business solutions.

“We truly believe that our partnership with Avaya will help us to add tremendous value to our customers through unified communications and contact center solutions,” said Lenin Rodriguez, CTO. “However, our ability to provide other solutions such as Microsoft integration to telephony services, video, and data is what our customers are looking for. They want a true end-to-end provider that can design, implement, and support their network as a whole.”

About Merrill & Associates:

Founded in 1989 Merrill & Associates is a Platinum Avaya Business Partner and has strategic partnerships with Cisco, Extreme Networks, Juniper Networks, NetIQ, Polycom, Tandberg and many others. Merrill delivers scalable, cost-effective solutions tailored to a customers communications.

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