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Magellan Call Center in the Industry of Call Center

There are many successful call center companies in the Philippines that today make up the whole call center industry of the country. And many of these can offer different businesses the kinds of call center solutions for their success. A popular example of a call center company that can offer such services is Magellan Call Center.

Magellan Call Center is like any other successful call center companies and agencies in the Philippines. What made the company unique, as well as successful, is because of their collection of that allowed many small and medium businesses to make use of services.

Most of the company’s services involve simple customer relation services such as and reservation services. However, Magellan Call Center was only one of the few call center companies and agencies in the Philippines that provided such services in the Philippines. And because the demands for these services have grown massively, Magellan Call Center quickly became successful.

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According to industry experts, it was with the efforts of call center companies such as Magellan Call Center that allowed the industry to become successful. Part of the reason why the industry had massively expanded in the Philippines was because of the services that call center companies have offered in the market.

In the past, the call center industry was known to offer a limited collection of call center services, mostly directed for larger businesses such as large companies and corporations. However, as the number of new call center companies and agencies had grown, the number of new call center services had also significantly grown in the market, allowing more businesses from other markets to make use of their services.

Other than the success of these businesses in their own markets, the call center industry had also become successful due to its continuous expansion not only in the Philippine market, but also in the world market. Eventually, the Philippines were placed as call center capital of the world.

Through their call center services, Magellan Call Center rapidly rose in the industry, allowing the company to expand in two different offices in Central Metro Manila. However, what made the company even more popular in the market is because many industry experts had recognized Magellan Call Center as the leading call center company for small and medium businesses in the Philippines. For more information visit to our site http://www.magellancallcenter.com/

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Komutel’s Reporting for Contact Center product family provides contact centers with the essential information needed to effectively manage their customer interface. Komutel’s Solution for Integrated Telecommunications (SIT™) PC Console delivers superior voice, data, RFID and IP camera integration to the desktop on the Avaya BCM.

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(PRWEB) October 20, 2011

David Berens of Dynamic Sales Innovations will be presenting Fear Free Prospecting and Cold Calling for the Job Seeker at the Community Career Center in Naperville, IL on October 27th, 2011. In the current economic climate, with unemployment rates we haven?t seen in decades, job seekers need strategies to set themselves apart from the masses of candidates most employers are flooded with. Fear Free Prospecting and Cold Calling for the Job Seeker does just that. Attendees will learn how to uncover job opportunities before they are published and actually prospect for their next job.

The Community Career Center is located just west of Route 59 at 1815 W. Diehl Road, Suite 100 in Naperville, Illinois. David will be available for questions and discussion following the presentation.

About Dynamic Sales Innovations, Inc.

Dynamic Sales Innovations, Inc. is dedicated to providing its clients with innovative, cost-effective solutions for optimizing B2B sales cycles. Focused on strategic sales development, they partner with clients to increase sales productivity with two divisions ? The Sales Institute and the DSI Call Center. Both divisions operate out of DSI?s headquarters in Aurora, Illinois.????

The DSI Sales Institute provides effective sales training for all aspects of the sales cycle, with a special emphasis on the initiation of first contact, specifically cold calling. DSI is the only organization in the Midwest that is an accredited partner of the Behavioral Sciences Research Press and certified to provide the Fear Free Prospecting and Self Promotion Workshop, a world class training focused on helping salespeople overcome the emotional and psychological roadblocks that keep them from consistently prospecting for new business.

The DSI Call Center offers outsourced inside sales functions that help clients fuel top line growth, including B2B appointment setting, customer win back campaigns, satisfaction surveys and fund raising campaigns. Outsourcing cold calling functions has advantages in efficiency, productivity and morale.

Please visit the Dynamic Sales Innovations website (http://www.DynamicSalesInnovations.com) or contact the company’s sales department (800-368-5560 or 630-701-9050) to learn more about Dynamic Sales Innovations? programs and services.

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Brea, CA — April 17, 2009

Merrill & Associates a Platinum Avaya Partner and Solutions Provider today announced that they have opened a physical office in Nevada and added an additional resource in Los Angeles. Andrew Sherman, Director of Sales & Marketing, made the announcement.

“Having the opportunity to bring Russ Naill (formerly of Avaya) on board in Las Vegas allows us the opportunity to continue to grow our footprint in Nevada and Southern Utah. Based on discussions with Avaya leadership, these areas have needed more support and we see this as a continued investment in our partnership with Avaya.”

Merrill has also added and additional resource in Los Angeles. Renee Flores joins the firm after 10 years at AT&T where she focused on IP-enabled voice, data, and video services.

“Renee is an incredible addition to our team based in Los Angeles, and brings a tremendous amount of experience and contacts within the community,” said Mike Merrill, President and CEO at Merrill & Associates. “The opportunity to bring someone like Renee on board is going to bring real value to our partners in addition to Merrill.”

Merrill & Associates is a leading provider of end-to-end communications services including Unified Communications (UC), Voice over IP, convergence, mobility, and contact centers. They also specialize in consulting, design, implementation, maintenance, and technical support services. As a Platinum Avaya Business Partner, Merrill works closely with Avaya and other strategic partners such as Cisco, Extreme Networks, Foundry, Juniper Networks, NetIQ, Polycom, and Tandberg, to integrate the latest hardware, software, video and applications into leading-edge business solutions.

About Merrill & Associates:

Founded in 1989 Merrill & Associates is a Platinum Avaya Business Partner and has strategic partnerships with Cisco, Extreme Networks, Foundry, Juniper Networks, NetIQ, Polycom, Tandberg and many others. Merrill delivers scalable, cost-effective solutions tailored to a customer’s communications needs. They provide end-to-end support from design, implementation, testing, maintenance, and technical support. For more information, call 800-253-3111 or go to http://www.merrill.biz.

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Parsippany, NJ — June 29, 2007

In a upcoming Webcast, TelecomWeb is partnering with Avaya to discuss the highest-priority IP capabilities contact-center managers have found effective in meeting three key business objectives:

????To improve customer satisfaction,
????To lower costs and
????To improve the rate of resolution on first contact.

A recent survey of contact-center managers asked them to identify the most effective IP capabilities based on their ability to meet their business objectives. These managers also were asked to quantify both their expected and actual progress in achieving those objectives during the past one to two years of use.

Contact center managers will benefit from understanding the level of improvements they can (and cannot) achieve with these capabilities and set their plans and annual objectives accordingly.

What: “Intelligent Migration to the IP-Based Contact Center” Webcast

When: Tuesday, July 17, from 2 PM to 3 PM Eastern time (11 AM to noon Pacific time)

How: To register for this free event, please visit http://www.telecomweb.com/webinar/Avaya. Registrants also will receive a complimentary copy of Fred Reichheld’s revolutionary work “Asking the Right Question: How Firms Can Transform Ordinary Customers into Promoters.”

Ken Dolsky, program director, InfoTrack for Converged Applications, will present the results of the research. Zack Taylor, sales vice president/Global Strategic Solutions at Avaya, will present insights from Avaya customer use of the top rated IP-based capabilities.

About TelecomWeb

TelecomWeb encompasses global market-intelligence InfoTrack reports; daily e-letter TelecomWeb news break; TelecomWeb wireless, TelecomWeb broadband and TelecomWeb policy content packages; tariff consultancy Tarifica; and the Web-based business-telephony-product database TelecomTactics. To learn more about TelecomWeb, please visit http://www.TelecomWeb.com.

About Avaya

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site at http://www.avaya.com.

Contacts:

Ken Dolsky, program director, InfoTrack for Converged Applications, 973/602-0149

Debra Wayne, managing editor, 301/354-1801

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