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Alpharetta, GA — February 15, 2011

Knowlagent, a leading agent productivity solution for the world?s 10 million call center agents, announces the expansion of its leadership team. Kevin Kiernan is named as Senior Vice President of Sales, Eric Froistad joins as Chief Financial Officer, and John Wolf takes on the role of Chief Operating Officer.

As Sr. VP Sales, Kiernan is responsible for driving revenue and accelerating company growth as well as developing a thriving sales team. Prior to joining Knowlagent, Kiernan served as Vice President of Sales at FTRANS Corporation.

During his tenure, Kiernan developed and implemented a structured sales process, generating significant efficiency improvements along with leading development and launch of a new product offering to capitalize on market conditions. Prior to his position at FTRANS, Kiernan served as Vice President of Sales at Birch Telecom, a former leading Competitive Local Exchange Carrier.

Froistad has over thirty years of financial management experience, primarily in the technology sector. He has worked with both private and public companies in executive finance and operations functions. Froistad previously served as CFO at TSYS Loyalty where he closed $ 10 million in venture capital transactions and led a $ 40 million sale of the company to TSYS, a leading electronic payment processing company. He has also led early and growth stage companies through capital formation and restructurings, financial turnarounds, mergers and acquisitions, private exit transactions, and IPOs.

Wolf, who originally joined Knowlagent as VP Marketing and Product Management, demonstrated outstanding leadership and progress in marketing and product management of Knowlagent?s on-demand solutions. In his new role, Wolf?s responsibilities expand to include direction of customer care as well as professional services. Wolf continues to focus on accelerating company growth and ensuring Knowlagent solutions meet the unique needs of the call center.

Prior to joining Knowlagent, he was Assistant VP of Product Management at Equifax Personal Solutions, where he was responsible for managing a $ 53 million online product line. Prior to his position at Equifax Personal Solutions, Wolf was founder of MyoMarkets.

“Adding new and experienced talent to our management team is vital to the growth and expansion of our business,” said Matt McConnell, Knowlagent?s chief executive officer. “I have confidence that John, Kevin, and Eric will continue to accelerate our company?s success.”

About Knowlagent

Knowlagent provides the only call center software that increases agent utilization by delivering shrinkage activities during idle time. Knowlagent creates active wait time through dynamically delivered sessions for common shrinkage activities between customer interactions. Knowlagent?s solutions are on-demand, easy to use and require no capital expenditures. Over 200,000 agents and managers around the world use Knowlagent?s solutions every day. For more information, call 888-566-9457 or visit us online at http://www.knowlagent.com.

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Toronto, Ontario, Canada — October 14, 2009

Phybridge Inc., a leading innovator in VoIP infrastructure and network solutions, today announced that its UniPhyer is compliant with Enterprise and SMB Telephony solutions from Avaya, a leading global provider of business communications applications, systems and services.

The Phybridge UniPhyer helps businesses by enabling a low-cost, risk free, quick migration path to IP Telephony. The Phybridge UniPhyer leverages existing telephony cabling to provide QOS, PoE and centralized power management; allowing users to realize all the benefits of IP Telephony while retaining the reliability of legacy telephone systems. The Phybridge UniPhyer seamlessly converges with the LAN; allowing for non-disruptive deployment with drastically reduced costs and deployment time.

The application now is compliance-tested by Avaya for compatibility with: Avaya AuraTM Communication Manager 5.2, Avaya AuraTM Communication Manager Branch 2.0, Avaya IP Office 5.0 and all current Avaya IP Telephones.

“The Avaya compliance accreditation assures customers we have been tested with the market leading Telephony provider;’ said Steven Fair, Phybridge EVP. Our solution, in conjunction with Avaya, brings companies a world class transition strategy from TDM to IP Telephony.’

Partners can confidently transition their clients to their chosen Avaya VoIP solution using the risk free, low cost, fast, reliable Phybridge UniPhyer.

One of the companies that sees the benefits from the interoperability of Phybridge and Avaya solutions is DJJ Technologies, a successful Platinum Avaya Business Partner that specializes in the design, sales and install of Converged Telephony and Data Networks.

“At DJJ, we are always challenged with implementing IPT on the existing LAN and cabling infrastructure as both are complex and costly to replace. With the addition of Phybridge to the DJJ AdvantEdge solutions Portfolio, we now provide an alternative that is simply plug and play. It yields tremendous cost savings to our clients while reducing deployment time for our implementation team. It is truly remarkable.” said Rich Darress, CTO of DJJ Technologies.

Another company that will gain from the compatibility of Phybridge’s UniPhyer and Avaya solutions is TriNET Systems, an Avaya Partner that focuses on supporting organizations to yield lower operational costs, improved customer service, improved employee efficiency, productivity and job satisfaction.

“Today, our customers are being asked to do more with less, so it’s up to us to identify and provide solutions that help them accomplish that goal”, said Ken Archer, COO of TriNET Systems. “The Phybridge UniPhyer is one of those solutions. This product eliminates many of the deployment barriers, challenges and costs associated with upgrading and integrating communication systems between IP Telephony and traditional analog environments. The partnership with Phybridge will allow our customers to optimize their Unified Communications experience while maximizing their return on investment”.

Phybridge Inc. is a member of the Avaya DevConnect program–an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Gold member of the program, Phybridge Inc. is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure–speeding deployment of new applications and reducing both network complexity and implementation costs.

“Companies like Phybridge, Inc. are expanding the choices available to Avaya customers,” said Eric Rossman, vice president, Developer Relations and Technical Alliances, Avaya. “With a broad selection of standards-based solutions that are compliance-tested for interoperability, businesses can use communications strategically in their operations and make critical information readily available to both clients and employees.”

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit http://www.avaya.com. For more information on the Avaya DevConnect program, visit http://www.avaya.com/devconnect.

About Phybridge Inc.

Phybridge is a provider of risk-free IP telephony and networking infrastructure solutions. Phybridge brings practical innovations to market that provide organizations with an easier way to deploy and manage their VOIP installs. The Phybridge UniPhyer enables a risk-free, plug-and-play installation on CAT3 wiring with significantly lower costs than traditional deployments. This methodology offers guaranteed QOS with POE all over a single twisted pair resulting in less complexity, cost and time requirements. For more information on Phybridge, visit http://www.phybridge.com.

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Lincoln, NE — September 28, 2011

Ameritas Group, a division of Ameritas Life Insurance Corp., was recently named fourth in BenchmarkPortal?s Top 100 contest.

BenchmarkPortal is the leader in call center certification and hosts the largest call center performance metrics database in the world. The Top 100 contest compared centers of similar size across all industries. Ameritas Group ranked #4 in the best smaller call centers category (fewer than 100 agents).

“The Ameritas contact center is among the best in its industry,” said Bruce Belfiore, BenchmarkPortal CEO. “This award was granted on the basis of objective, metrics-driven performance. Ameritas stood tall against its competitors according to the world’s largest database of call center metrics. This is not easy to do, and we congratulate them on their accomplishment.”

?Ameritas Group?s call center handles more than 1.4 million phone calls each year, and with each call, we have the opportunity to make a positive impact and enhance our customers? service experience,? said April Rimpley, vice president ? group customer connections and operations. ?We are very proud of this recognition, and our team.?

Results for the Top 100 contest were determined by comparing thousands of submissions within the BenchmarkPortal database and hundreds of contest entries in the smaller center category. They compared call centers of the same size, from different industry sectors, and Ameritas Group was determined to be fourth in the nation.

About BenchmarkPortal

BenchmarkPortal is the custodian of the Purdue Research Foundation database of contact center performance metrics, the largest such database in the world. The data is collected in conjunction with the Center for Customer-Driven Quality TM at Purdue University. In 2005, BenchmarkPortal received U.S. Patent #6,877,034 for its unique methodology of call center performance evaluation through metric gap analysis. BenchmarkPortal provides industry reports, and professional services for contact centers in the areas of operational metrics, customer satisfaction measurement, and agent satisfaction measurement. For more information about BenchmarkPortal visit our Web site at: http://www.BenchmarkPortal.com.

About Ameritas Group

Ameritas Group, a division of Ameritas Life Insurance Corp., a UNIFI company, has served customers since 1959 and today provides dental, vision and hearing care products and services for more than 73,000 employer groups, insuring or administering benefits for more than 4.8 million people nationwide. Ameritas has one of the largest PPO dental networks in the country with more than 170,000 access points. Its customer service claims contact center earned BenchmarkPortal’s prestigious Center of Excellence certification for 2010, the fourth year in a row. In New York, products are offered through First Ameritas Life Insurance Corp. of New York, a UNIFI company.

To learn more about Ameritas Group, contact Ameritas Group Marketing at 800.776.9446.

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A+ Sistemas en Red y de Comunicaciones : Construya unas bases sólidas con Avaya A+ Sistemas en Red y de Comunicaciones es una moderna compañía especializada en redes y comunicaciones cuyo principal objetivo es aportar soluciones integrales a sus necesidades informáticas y de comunicaciones. Conozca más sobre nosotros y nuestras soluciones en www.comunicaciones.es

Bethpage, New York — August 24, 2011

Cablevision Systems Corp. (NYSE: CVC) today announced that Optimum Business has selected Strategic Products and Services (SPS), based in Parsippany, New Jersey, for the distribution of Optimum Voice Session Initiation Protocol (SIP) Trunking to small businesses. The next-generation voice product is a high-quality, reliable service delivered over a converged voice and data network that can scale to serve up to 100 employees.

SPS specializes in unified communications, contact center, network convergence, Voice over IP (VoIP), telecom expense management, video, consultative planning and monitoring services and is a Platinum certified Avaya Connect channel partner. The systems integrator is the latest addition to the growing number of partners working with Optimum Business to deploy an affordable, easy-to-manage communications system.

?We are thrilled to work with SPS as an added channel for our small and midsized business customers,? said Stephanie Anderson, Cablevision?s vice president of marketing for commercial services. ?As one of the major suppliers in the New York Metropolitan area, SPS has a broad reach across our service area and is offering Optimum Voice SIP Trunking with Avaya IP Office for a converged voice solution. This strategic relationship helps to extend the reach of Cablevision?s direct sales channels and additional third-party resellers.?

?Optimum Voice SIP Trunking is an ideal solution for small and mid-sized customers looking to consolidate separate T-1s currently operated across multiple locations,? said Jim Maynard, SPS vice president of sales. ?As a systems integrator, we build relationships with our customers and provide a total communications solution. We package Optimum Voice SIP Trunking with Avaya IP Office and offer enterprise-grade communication services at an affordable price.?

With unbeatable flat-rate value pricing, Optimum Voice SIP Trunking offers significant savings over traditional T-1 solutions. Specifically, each simultaneous inbound/outbound call session is priced at $ 29.95 per month, and business customers can select to purchase anywhere from four to 24 sessions. The first block of 10 DIDs is included. Up to 90 additional DIDs are available per customer and are sold in blocks of 10 for $ 1.95 per block, per month. The flat rate calling area includes the U.S., Canada and Puerto Rico. SIP Trunking is exclusive to Optimum Online customers and is available for $ 29.95 per month for the first year.

The complete list of partners and configuration guides are available online at http://www.optimumbusiness.com/sip.

About Cablevision

Cablevision Systems Corporation (NYSE: CVC) is one of the nation’s leading media and telecommunications companies. Its cable television operations provide a full suite of advanced communications services that include iO TV? digital television, Optimum Online? high-speed Internet, and Optimum Voice? digital voice, all over state-of-the-art cable systems that pass nearly 6 million households and businesses across the New York tri-state area and throughout four Western states. Cablevision?s telecommunications properties also include its Optimum WiFi? wireless Internet, and its Optimum Lightpath? integrated business communications solutions. Cablevision serves the New York area with compelling local content through News 12 Networks, a local news leader; MSG Varsity, a suite of television and online services covering high school activities; and, Newsday Media Group, a business unit that includes Newsday, Long Island’s leading daily newspaper, and amNewYork, the nation’s most widely circulated free daily serving New York City. The company also owns and operates Clearview Cinemas throughout the New York tri-state area including the famed Ziegfeld Theatre, a frequent and historic venue for film premieres and events. Additional information about Cablevision is available on the Web at http://www.cablevision.com.

About SPS

As a systems integrator, Strategic Products and Services (SPS) has helped companies across the globe boost revenues, overcome business obstacles and gain an edge on the competition. With over 20 years of profitable growth and offices in more than 25 North American cities, SPS designs and implements technology solutions to help customers be more efficient and competitive in their markets. SPS is a Platinum Certified Avaya Connect channel partner with the prestigious Services Delivery Specialization (SDS) for both implementation and support.

SPS specializes in Voice over IP (VoIP), contact center, network convergence, messaging, telecom expense management, consultative planning, and monitoring services. In addition to Avaya, Microsoft, HP, Extreme Networks and Juniper Networks, SPS holds many authorizations and certifications with the partners that enable SPS to provide powerful solutions to businesses. (For a full partner listing, please visit http://www.spscom.com.)

To support multi-nationals, SPS is a founding partner of the Intelligent Communications Alliance. The Alliance provides a consistent global approach to pricing, design, installation and support of Avaya and Avaya DevConnect Partner solutions. Alliance founding members serve over 9000 customers across more than 60 countries. As a specialized systems integrator, the Alliance holds over 336 Avaya certifications with expertise in IP telephony, contact center, messaging and unified communications.

For the past five consecutive years, SPS was ranked in the top 300 of the VAR500, a listing of the largest information technology solution providers, integrators and service companies in North America. Additionally, SPS has earned numerous awards and recognition from their strategic partners and suppliers.

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A+ Sistemas en Red y de Comunicaciones : Construya unas bases sólidas con Avaya A+ Sistemas en Red y de Comunicaciones es una moderna compañía especializada en redes y comunicaciones cuyo principal objetivo es aportar soluciones integrales a sus necesidades informáticas y de comunicaciones. Conozca más sobre nosotros y nuestras soluciones en www.comunicaciones.es