Compare Call Center Software

Listen to how Communications as a Service from Interactive Intelligence allowed New Era Tickets to be more flexible in servicing clients, saves time with automation, and enjoys real-time monitoring & reporting in a secure cloud environment. More info on Caas: www.caas.com
Video Rating: 5 / 5

at www.safesoftsolutions.com we are Predictive dialers Geeks. We simply know everything to know about Predictive Dialers and we believe is the best topic in the world

Muhammad (PBUH) The Greatest – Lecture in New York – Sheikh Ahmed Deedat This lecture was delivered at Al-Khoi Center in New York, USA, on December 1993Sheikh Ahmed Deedat: In 1986, the King Faisal Foundation awarded the King Faisal International Prize for SERVICE TO ISLAM, to a South African who is more or better known than many dignitaries in their own countries. This was the first time that this prestigious award has been awarded to a South African. The recipient of this award was a man totally dedicated to his faith and its propagation and who was not afraid to challenge any one to a debate to settle once and for all the matter, who has the good news right? He was none other than Sheikh Ahmed Deedat, reverently known and called UNCLE by those who hold him in high esteem and admiration. The award came after a lifetime of struggle to propagate Islam and to defend Islam against the onslaught of the missionaries. Finally, he was given recognition by the international Muslim community that he deserved and focused more sharply the attention of the Muslim world on the most important aspect of his work, the challenge to propagate Islam. This was his life long ambition to focus the Muslim world’s attention and resources on the propagation of Islam, and at last he succeeded. What a moment of jubilation, achievement and personal gratification for Sheikh Deedat the award was, a turning point in his life. Sheikh Deedat did not have much formal schooling, but he was self-taught …
Video Rating: 5 / 5

Salt Lake City, UT — September 29, 2008

UCN Inc. (NASDAQ: UCNN), the leader in on demand contact center software for intelligent contact routing and agent improvement, announces a signed a one-year, renewable agreement with Extra Space Storage Inc. (NYSE: EXR), the second largest self storage company in the United States.

Extra Space Storage has chosen inContact? to provide a more standard sales approach and improve CRM efficiency for management of 673 self-storage properties it owns or operates in 33 states and the District of Columbia. The company’s properties comprise more than 461,000 units and 49 million square feet rented by more than 300,000 individual tenants.

“Our outsourced call center was handling overflow calls to our properties,” said Bill Hoban, CIO for Extra Space Storage, “but with the solutions from UCN, we can now train and equip agents in-house to manage all of our inbound calls and increase our sales growth. We also wanted a software as a service solution rather than an on-premise system so we would not have to worry about hardware upgrades or additional overhead. With inContact, we now have more efficient call routing, a single IVR with better tracking capabilities, and more long-term flexibility as we continue to grow through expansion and acquisition.”

Extra Space Storage also needed a fully integrated solution to help train agents and increase reporting and staffing efficiency. “We concluded UCN provides the best solution for delivering training to agents during short periods of downtime and helping us to optimize the number of agents on the phones in the first place. We also expect to lower our per-minute cost usage with UCN’s carrier rates,” added Hoban. “We expect this technology to deliver outstanding results for Extra Space Storage.”

Said Paul Jarman, UCN CEO, “Extra Space Storage is another example of a company benefitting from the tight integration between our powerful carrier network and the inContact technology platform. Coupled with the feature-rich ACD, components like eLearning help train agents to deliver an exceptional customer experience. The workforce management component allows Extra Space Storage to create optimal staffing schedules that accommodate fluctuations in call volumes.”

About Extra Space Storage:

Extra Space Storage Inc. (NYSE: EXR) headquartered in Salt Lake City, Utah, is a fully integrated, self-administered and self-managed real estate investment trust that owns and/or operates 673 self-storage properties in 33 states and Washington, D.C. The company’s- properties comprise approximately 461,000 units and 49 million square feet rented by more than 300,000 individual tenants. It is the second largest owner and/or operator of self-storage properties in the United States. To learn more, visit http://www.extraspace.com.

About UCN:

UCN Inc. (NASDAQ: UCNN) is the leader in call center software and software-as-a-service (SaaS) applications for contact centers including multi-site and remote workforces. The UCN inContact? platform intelligently routes multi-media contacts to agents anywhere while improving management visibility, agent productivity and agent retention. UCN’s patented software includes an enterprise-grade hosted ACD with skills-based routing, IVR, speech recognition and CTI. Agent performance optimization features include customer experience surveys and agent scoring analysis, call monitoring, call recording, workforce scheduling and forecasting, hiring tools to reduce attrition, and targeted training delivered to the agent desktop. The inContact all-in-one on-demand platform delivers rapid application development tools for IT control, no capital expenditure, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy. To learn more about UCN, visit http://www.ucn.net.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click to: http://www.ucn.net/safeharbor.)

UCN Contact:

Aaron Glauser

Communications Director

801-320-3468

aaron.glauser @ ucn.net

UCN Investor Contact:

Liolios Group Inc

Scott Liolios or Ron Both

949-574-3860

info @ liolios.com

###

Related Contact Center Software Press Releases

Fredericton, Canada (Vocus/PRWEB) March 22, 2011

Indosoft Inc., the developers of Q-Suite Call Center Software for Asterisk, announced today the general availability of enhanced customer retention feature sets. The upgrade provides robust customer retention capabilities and enables outsourced contact centers to rapidly expand their ability to offer programs that are proven effective in contacting and engaging existing customers in a personal and positive manner for retention.

This enhancement of Q-Suite provides sophisticated list management options, the ability to store and call multiple phone contacts per customer account, effective list penetration capabilities, as well as the ability to implement and follow tighter program guidelines. Available as standard features within Q-Suite, these enhancements provide real customer retention solutions to contact centers seeking to use Asterisk as their IP telephony platform.

Q-Suite on Asterisk is a powerful contact center technology solution providing a cost effective path to both IP telephony and high-end call center functionality. Asterisk provides instant IP telephony capabilities along with TDM PRI (T1/E1) and a rich PBX, while Q-Suite delivers essential call center ACD features out-of-the-box, as well as advanced next-generation features for contact centers.

?Most companies are organized for customer acquisition and are recognizing the enormous value of customer retention,? says Stephen Ray, Director of ACD Product Development at Indosoft. ?With the growth and proliferation of e-commerce, customer retention programs are generally driven by contact centers. Successful retention programs are demanding and call center managers rely upon the flexibility and overall capability of their contact center technology in order to deliver personal, effective customer retention services. As the leading call center software for Asterisk, Q-Suite provides the flexibility required to build programs tailored to your clients? specific demands. This latest release greatly simplifies the call center?s ability to conduct effective and efficient programs. Coupled with the flexibility of Q-Suite?s architecture, this rich feature-set release is proving highly successful with our clients.?

Q-Suite is making waves in the call center software industry. As a multi-tenant software supporting remote, distributed architectures, Q-Suite provides enterprise-grade call center functionality for Asterisk. Complete with an advanced ACD with skills based routing and queue prioritization, a self-pacing predictive dialer, and unique IVR and Script builders, Q-Suite empowers users to deploy exclusive services, solve demanding problems and gain competitive advantage. By leveraging the combination of ever-expanding feature sets from Q-Suite call center software and Asterisk, Q-Suite?s customers are already pushing the boundaries of what their contact center platform can deliver to consistently meet and exceed the most stringent program demands from their customers.

About Indosoft Inc.

Indosoft Inc. is a global provider of call center software for Asterisk. Located in Fredericton, New Brunswick, Canada, Indosoft has been providing contact center technology solutions to medium and large contact centers around the world for over ten years. It also licenses its ACD for Asterisk with .NET and Socket library to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite ACD for private label contact center technology solutions.

###

Burlington, MA; Melbourne, AU; Dallas; London; Montreal; Manila — November 17, 2011

Panviva, Inc., the world’s leading provider of Business Process Guidance systems, announced today that Stellar?, a global leader in Managed Customer Relationships, will offer SupportPoint?, Panviva’s real-time desktop guidance system, as a key component in its solution set to new and existing clients. Enhancing the Stellar offering and providing key market differentiation, SupportPoint will improve the speed, accuracy, and efficiency of Stellar?s call center staff, who manage millions of customer interactions in call centers around the world each year on behalf of clients from a wide range of industries.

Stellar previously selected the SupportPoint solution to assist its agents in managing customer relationships for several organizations in the US and Australia, and based on the success of the system in these two regions, Stellar decided to expand its relationship with Panvia, and actively offer SupportPoint to all its customers.

Panviva’s SupportPoint is a unique technology that helps call center reps navigate through customer calls, providing them with online step-by-step instructions that present only relevant information about members, benefits, policies and procedures at precisely the moment of need. Among the results are lowered call handling times, answers that are accurate and consistent, increased FCR rates and customer satisfaction, and lower operational costs.

According to John Hollingsworth, CEO Stellar, ?We are a very customer-centric organization and our goal is to exceed not only the expectations of our clients but of their customers as well. SupportPoint will provide to us market distinction as well as a strong competitive advantage to our contact center clients, offering even higher levels of service and faster time to peak performance. SupportPoint has a positive impact on the customer experience, and our experiences have shown that the product reduces training requirements for agents, lowers the handling times for customers, and increases the accuracy and consistency of calls. We are very pleased to have entered this new level of agreement with Panviva and offer SupportPoint to our clients worldwide.”

Ted Gannan, CEO at Panviva, “SupportPoint has produced key operational benefits for Stellar, positioning the company well in the forefront for contact center outsourcing. We are delighted with this expanded relationship, as Stellar offers the benefits of SupportPoint to a worldwide base of clients.”

About Stellar

As a global expert in Managed Customer Relationships (MCR), Stellar provides quality customer interactions for a number of leading global brands. Stellar is privately owned and employs 5,000+ people across 16 locations, managing over 300 million customer interactions on behalf of its clients each year. Its offerings span front office services, such as Customer Service Support, Sales and Information, to automated back office support services and solutions. For more information, visit http://www.StellarBPO.com.

About Panviva

Panviva is the pioneer and leading provider of business process guidance (BPG) solutions. Our unique methodology and advanced software enable customer service organizations to cope with the complexity inherent in their environment. The company’s product, SupportPoint, guides users step-by-step through processes, procedures, and product information in real time, engendering continuous improvement. The results are transformational: dramatic and continuous cost, error, and risk reductions; greatly improved customer satisfaction, and elevated employee engagement and loyalty. Panviva’s customers significantly outperform their competition and achieve better financial performance. Among those customers are Bupa, Medibank Private, British Telecom (BT), HP, National Australia Bank, Foxtel, Austar, AvMed, Gundersen Lutheran, Health New England and Vic Roads. For more information, visit http://www.panviva.com.

# # #

Harrisburg, PA — November 07, 2011

The KILOVAC EV100 contactor from TE Connectivity (TE) offers hermetically sealed construction for safe operation in explosive or harsh environments. Rated for 100 A at 600 Vdc, the contactor uses an inert gas in the contact chamber and an epoxy-sealed resin case to provide long-term reliability. Contacts will not oxidize or become contaminated during long periods of nonoperation. Isolation of 8 kVdc across the open contacts permits use for high-voltage isolation.

The compact package, available in a bottom-mount configuration occupying less than 4 cubic inches and weighing only 4.4 oz, is not position sensitive, which allows flexible application. The contactor features a coil economizer to reduce power consumption, with a coil operating voltage range of 9 to 36 Vdc. Standard coil termination is 15-inch flying leads. Contact configuration is SPST-NO-DM (Form X).

Designed in accordance with AS 9100 requirements, EV100 contactors are suited for ground power applications in aerospace as well as industrial and commercial power distribution, circuit isolation, automotive battery switching, and backup. Other applications include inverter control and battery switching in alternative energy applications such as wind and solar power.

For more information on TE’s KILOVAC EV100 contactor, contact the Product Information Center at 1-800-522-6752. Follow us on Twitter for all the latest product news @TEConnectivity, and on Facebook, TEConnectivity.

KILOVAC, TE Connectivity and TE connectivity (logo) are trademarks of the TE Connectivity Ltd. family of companies.

About TE Connectivity

TE Connectivity is a global, $ 14 billion company that designs and manufactures approximately 500,000 products that connect and protect the flow of power and data inside the products that touch every aspect of our lives. Our nearly 100,000 employees partner with customers in virtually every industry?from consumer electronics, energy and healthcare, to automotive, aerospace and communication networks?enabling smarter, faster, better technologies to connect products to possibilities. More information on TE Connectivity can be found at http://www.te.com.

Tyco Electronics is now TE Connectivity.

###

San Francisco, CA — November 02, 2011

GigaOM, a leading business and technology media company, today announced a stellar lineup of top speakers for the second-annual GigaOM Net:Work 2011conference, set to take place December 8, 2011 at the Mission Bay Conference Center in San Francisco. Back for its second year, Net:Work is the only conference to focus on how collaboration and mobile technologies are creating a ?human cloud? ? fundamentally changing the way companies run their businesses and how employees collaborate. Leading speakers include top executives from Google, LinkedIn, VMWare, Quickoffice, Jive Software, Yammer, iPass, Box, with more joining weekly.

?The modern enterprise is a 24/7 global workforce connected by the web? harnessing broadband wireless, social collaboration, corporate wikis, virtual private networks, gamification, cloud computing, and other web-enabled enterprise collaboration tools to transform the entire culture of work,? said Nicole Solis, GigaOM senior writer.?GigaOM Net:Work is the only conference where future-focused business leaders come together to discuss the newest collaborative, mobile, and cloud technologies that enable global workforces to contribute wherever they are, whenever they want.?

At Net:Work, industry leaders will tackle the tough questions about the new global, mobile work culture via interactive panels, fireside chats, and compelling keynotes. The one-day event will gather GigaOM editors and research analysts alongside leading CEOs, CIOs, entrepreneurs, and investors to debate the technologies impacting enterprise collaboration, HR and recruitment, remote working, operational and office design, training and retention, and other critical aspects of running a business in the networked age.

Top Speakers

Top tier speakers include Steve Herrod, CTO of VMWare; Alan Masarek,CEO of Quickoffice; David Gutelius, Chief Social Scientist at Jive Software; Deep Nishar, SVP of Products and User Experience at LinkedIn; Amit Singh, VP of Enterprise at Google; Brian Murray, Head of Implementation Strategy at Yammer; and many more. Speakers will share case studies and lessons learned, and invite participants to engage in an open dialogue about the most important challenges to creating a modern business infrastructure. More speakers are joining weekly.

Which innovative web- and cloud-based leaders will become the next giants in the $ 222B enterprise software market? What does the 100% virtual workplace look like, and how can employees and companies thrive in this new environment? How can companies harness mobile and cloud collaboration technologies to become more productive and profitable? Speakers will answer these questions and more at Net:Work.

Engaging Themes

Themes covered at Net:Work will include:

????The Rise of the Mobile Workforce
Your employees are using their personal mobile devices to access corporate systems, whether you planned for it or not. With every new mobile device used by the mobile worker, enterprises must strike a balance between data security and employee productivity. CIOs and CTOs will share best practices for managing the mobile workforce.

????The Gamification of Work
How do you get a highly distracted partner or employee to complete paperwork, pay attention in meetings, or respond to surveys? Make the job a game. The latest trend in productivity and workforce engagement takes a page from apps and interactive games. Hear from the innovators who have found a way to make business processes more productive ? and fun.

????Combatting Information Overload
The rise of the always-on, connected employee has dramatically increased productivity ? but also can cause information and work overload.Over-stressed employees are a major source of job dissatisfaction. Find out how to use technology to help employees with work balance.

????The On-Demand Employee:The contract and freelance industry is booming, with the on-demand workforce making up nearly 30% of today?s U.S. workforce. Find out about new technologies that help companies realize the benefits of project-based and freelance workers.
????The Social Enterprise: Social tools such as present.ly, Socialcast, and Yammer are changing the way teams collaborate. Hear case studies from several businesses detailing how they use these tools to keep employees and managers up-to-date, build bridges between traditionally siloed departments, and create trust within their organizations.

Big Ideas

Net:Work 2011 will host a Big Ideas competition, selecting the most innovative startups and products advancing the future of work to present on stage in front of VCs, angel investors, tech enthusiasts, journalists, and other conference attendees. The closing date for entries is November 11, 2011 at 11:59 p.m. PST. The winners from across collaboration, mobile workforce, productivity apps, gamification, flexible workspaces, crowdsourcing/on-demand workforce, and social enterprise apps will be announced on November 16, 2011.

Register Now

Spaces at Net:Work are selling quickly and those interested in attending the conference should register as soon as possible. Register by November 5th and get a ticket for just $ 595. Anyone interested in the way companies must leverage technology to build their workforces, increase productivity, and boost profitability should not miss Net:Work.

Top Sponsors

Headline sponsor Alfresco is joined by leading sponsors such as Korn/Ferry International, MBO Partners, Gist, Box, Citrix, Meshin, and Quickoffice. Net:Work is supported by top-tier media partners, including The Churchill Club, The pariSoma Innovation Loft, StartupDigest, TiE, SfAMA, VC Taskforce, VentureBeat, and the MIT/Stanford Venture Lab. To learn more about sponsorship and exhibition opportunities that connect your brand to the top decision makers in enterprise technology, please visit the Net:Work sponsorship page or contact Mike Sly via email at sly(at)gigaom(dot)com or (415) 235-0358.

About GigaOM

Founded in 2006, GigaOM has grown into the leading provider of online media, events and research for global technology innovators. The company is one of the most credible and insightful voices at the intersection of business and technology, with an online audience of more than 4 million monthly unique visitors; industry-leading events, including Structure, Mobilize, GigaOM RoadMap, Net:Work, and Structure:Data; and a pioneering market research service and digital community, GigaOM Pro, which provides expert analysis and research on emerging technology markets.

###

More Aspect Contact Center Press Releases

www.pushbuttondialer.com Dennis Bayne welcomes you to your FAQ Back Office page in Push Button Dialer.
Video Rating: 0 / 5

Los Angeles, CA — April 15, 2005

LadatelUSA.Com, a leading provider of international telecommunications services to Spanish-speaking consumers, today announced the completion of a new service customized for the fast growing Hispanic population, the largest ethnic marketing group according to U.S. Census Bureau statistics.

The new service includes an enhanced “LadatelUSA,” a toll-free access service that lets callers in Mexico place collect calls to customers in the U.S., Canada or Mexico using an automated attendant. This innovative service is only 25c per minute (2.5 Pesos MXN), an unheard of innovation in the highly competitive traditional collect call services, and now works from any phone in Mexico, including pay phones, without the need of a prepaid card.

According to Jorge Delgado, a spokesman of LadatelUSA.Com, a strong focus on the Hispanic market clearly differentiates our company from the competition. “Unlike other providers that try to be all things to all people, we want to establish LadatelUSA.Com as the preeminent phone company for Spanish-speaking consumers by supporting their special calling needs and preferences,” says Delgado. “We feel that our unheard of low-cost services and in-language support further distinguishes us in this burgeoning market.”

According to a recently published report prepared by Insight Research Corp., Hispanics will spend more than $ 65 billion on local, long distance and related telecom services this year (see: http://www.insight-corp.com/reports/ethnic2.asp) (http://www.insight-corp.com/reports/hispanic04.asp). The report also reveals that Hispanics are heavy users of local, long distance and international calling programs in addition to spending more than the general market on value-added features. These trends are reinforced by LadatelUSA.Com’s regular customer surveys, demonstrating that more than 90 percent make frequent calls to Mexico, more than 20 percent receive collect calls from Mexico and more than 70 percent use prepaid cards to lower their monthly telecom expenditures.

All LadatelUSA.Com service recordings are provided in Spanish, which ensures that its customers, the majority of whom speak Spanish at home, fully understand system prompts and messages. In addition, LadatelUSA.Com’s customer service efforts are built around a team of more than 150 bilingual professionals with offices in Los Angeles California, Longview Texas and Monterrey Mexico. Outbound call centers in Mexico are also staffed with bilingual professionals who appreciate the cultural nuances of Hispanics from different countries of origin.

For those of Hispanic origin in the USA, Canada, Puerto Rico, Jamaica, Bahamas, Bermuda, the U.S.V.I. or the Cayman Islands, a similar toll free service number is available by simply dialing 1-866-238-2929. The same rates and service applies.

About LadatelUSA.Com

Los Angeles-based LadatelUSA.Com is a competitive carrier with a comprehensive set of local, long distance, international and enhanced calling services for more than 100,000 local and more than 300,000 long-distance Spanish-speaking customers nationwide. With a strong focus on the Hispanic marketplace, the company serves many of the top Hispanic markets including Los Angeles, New York, Miami, San Francisco, Houston, San Antonio, Dallas, McAllen (Texas), Los Angeles, and San Diego. LadatelUSA.Com employs more than 150 bilingual professionals and specializes in delivering competitive telecommunications services to a growing base of residential and small business customers. For more information visit the company’s web site at http://www.LadatelUSA.Com.

Contact:

LadatelUSA.Com

Jorge Delgado

jorgedelgado@ladatelusa.com

213.255.2077

###