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Toronto, Canada — November 6, 2004

TigerTel/UTR (TigerTel Communications Inc.) is pleased to announce that four of its locations have received several awards for outstanding service and achievement in the call centers Canada industry.

TigerTel/UTR Toronto, Montreal, Oshawa and London locations have been awarded with the Call Center Award of Distinction by CAM-X, the call centers Canada industry trade association for providers of call center services including Inbound Order Desk/Help Desk, and Web-Enabled Customer Assistance. The Award of Distinction was developed by CAM-X to “celebrate excellence in Customer Service for those call centers responding to the more complex requirements of e-commerce and consumer response”.

TigerTel/UTR Toronto has won the prestigious Call Center Award of Distinction over the past three consecutive years. The TigerTel/UTR Montreal location has won the coveted award over two consecutive years. In addition, TigerTel/UTR Oshawa and London locations (first time entrants) were awarded Call Center Awards of Distinction. All four locations ranked among the top ten final scores across all Canada call centers, with TigerTel/UTR Toronto finishing among the top five scores for outstanding customer service in the call centers Canada industry.

In addition, the TigerTel/UTR Toronto location has been an awarded with an exclusive, Diamond Award of Excellence, also by CAM-X. This is the 12th consecutive year the Toronto location has done so. The Award of Excellence each year celebrates call handling techniques and customer service for Canada call centers and message centers. The Calgary branch, a first time entry, was also awarded with the prestigious CAM-X Award of Excellence.

“TigerTel/UTR’s showcase of top-notch customer service serves as a benchmark for all message service companies,” states Lillian Lyle, CAM-X President. “In an industry that relies on person-to-person communications… the Award of Excellence serves as a testament to their training methods and we congratulate their employees for their achievements.”

“The TigerTel/UTR representation of excellence in the industry is unprecedented,” says Sue Coetzee, Vice President of Sales and Marketing for TigerTel/UTR. “As a Canada call centers company, these awards represent the achievement of a high level of standardized service delivery, spanning the entire country. We are tremendously proud of the systems we have built and the people who deliver this service excellence throughout our call centers across Canada.”

About TigerTel/UTR

Canada call centers organization TigerTel/UTR specializes in inbound and outbound call center solutions and services for clients throughout North America. With multiple call centers in Canada, TigerTel/UTR has built an infrastructure that provides personalized services to our clients while at the same time delivering world class results at every level. >From traditional message center services to sophisticated customer relationship management applications, our range of call centers and voice messaging solutions support and enhance the business strategies of TigerTel/UTR clients!

For more information about call centers Canada industry leader TigerTel/UTR services and capabilities, email us at Media@TigerTelUTR.com or call toll-free 1-888-737-7667.

Media Contact:

Sue Coetzee

TigerTel/UTR

1-888-737-7667

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Alpharetta, GA — November 16, 2010

Knowlagent, a leading agent productivity solution for the world?s 10 million call center agents, today announced the release of Knowlagent 8.5, a software upgrade designed to further reduce shrinkage in the call center by dramatically expanding the types of off-phone activities delivered to agents during call volume downtime.

Shrinkage ? the part of an agent?s time consumed by activities other than customer interactions ? can take up a considerable amount of an agent?s work day. According to a recent survey conducted by Knowlagent of more than 100 call center executives, as much as 30 percent of an agent?s time can be spent on off-phone activities.

While some of these shrinkage activities ? such as absenteeism and lunch ? are largely outside of the center?s control, many can be completed while agents sit idle, waiting for the next call. With its new release, Knowlagent can deliver these controllable activities ? which equate to about 12 percent of an agent?s day.

Knowlagent?s patented RightTime? technology identifies pockets of downtime in call volume and directs agents to the corresponding system to complete the assigned task. These tasks might include projects, paperwork, call research, emails, and knowledge base reviews, in addition to training and coaching.

?Knowlagent users have minimized idle time for years by delivering Knowlagent?s training and coaching applications during downtime,? said Matt McConnell, Knowlagent CEO. ?Now, with Knowlagent 8.5, they can deliver just about any activity or application to make wait time even more productive, even an existing Learning Management System.?

Knowlagent customers such as Convergys Corporation (NYSE: CVG) were instrumental in developing the new solution. Convergys will use the new capabilities to better serve their clients by ensuring that each agent gets more personalized training, coaching, and communications without affecting service levels.

?There is an increasing number of activities a call center agent must complete each day and with the onset of e-mail, text messaging, chat and social media customer service channels, the agent?s role is expanding,? said Michael Bathon, Convergys VP of Information Technology. ?We anticipate the design of Knowlagent 8.5 will help increase agent productivity and performance, improving our ability to serve the end customer.?

About Knowlagent

Knowlagent provides the only call center software that increases agent utilization by delivering shrinkage activities during idle time. Knowlagent creates active wait time through dynamically delivered sessions for common shrinkage activities between customer interactions. Knowlagent?s solutions are on-demand, easy to use and require no capital expenditures. Over 200,000 agents and managers around the world use Knowlagent?s solutions every day. For more information, call 888-566-9457 or visit us online at http://www.knowlagent.com.

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Houston, TX — November 08, 2011

National telemonitoring services will provide actionable pre-screened vital signs alerts to physician practices that use YDP?s Medical Home infrastructure in patient management and practice Quality Improvement.

“This technology support for chronic disease management by even small physician practices in rural areas is one way YDP brings Quality Improvement resources into daily practice to help physicians keep their chronically ill patients stable at home and out of the hospital.”

YDP CONTACT: Priscilla Goode, President, 713-981-6125, pgoode(at)yourdoctorprogram(dot)com

VRI CONTACT: Andy Schoonover, CEO, 800-860-4230, Andy(at)MonitoringCare(dot)com

Your Doctor Program, LLC, (YDP), a physician-developed practice support company that facilitates Patient Centered Medical Home (PCMH) physician practice transformations, announces a new partnership with Valued Relationships, Inc. (VRI), a national provider of remote patient monitoring services. VRI?s services will now be an integral part of YDP?s programs to support practices in meeting NCQA Level 1 PCMH standards and establishing accountable communications across their local medical networks.

Using proprietary Quality Management software integrated with a practice?s practice management system, YDP provides expertise and support required to transform even small, isolated rural practices into more clinically effective and cost-efficient PCMH provider organizations qualified to participate in PCMH and other Accountable Care Organization partnerships with third party health benefit payers. YDP provides its services to physician practices and also to payers desiring to rapidly and inexpensively build quality improvement and PCMH partnerships with Participating Physicians in their provider networks.

?We are very excited to partner with YDP and provide physicians with immediately addressable vital signs monitoring alerts that will enable them to identify patients who need their immediate proactive intervention,? said Andy Schoonover, CEO of VRI. ?Our goal is to connect doctors with their patients who may be experiencing health problems, and to do this early enough for them to help keep their patients out of the ER or hospital. ?We are pleased that VRI will take care of all aspects of monitoring and notification for chronic disease management as well as for hospital readmission prevention,? said Kim Dunn, MD, founder and CEO of YDP. ?Their only deliverable will be a real-time actionable alert in the hands of a physician, which is incredibly important information that an outcomes-focused practice using YDP?s services can use to provide superior care and obtain performance-based reimbursement enhancements.?

Vital signs data are already being obtained daily by VRI for patients of two YDP-supported practices in Houston and Dallas using wireless peripheral monitoring devices including glucometers, weight scales, pulse oximeters, and blood pressure cuffs. VRI provides on-site (in the patient?s home) installation and patient training to maximize patient/caregiver engagement and promote a positive long term patient experience. VRI makes outbound calls to patients to validate alerts as real and actionable in order to prevent any false alerts from bothering a physician?s practice. Answers to questions asked patients by VRI Care Center staff are documented and run through VRI?s algorithms to stratify alerts. Alerts that merit clinical intervention are immediately e-mailed or faxed to physicians as well as uploaded to a secure web based platform that VRI provides to communicate telemonitoring data and trends to authorized users. YDP uses the portal to conduct ongoing program oversight and analysis.

About YDP: The Your Doctor Program? was co-founded by Dr. Kim Dunn and Kevin Dunn in 2001. Its prototype was Dr. Dunn?s transformation of Internal Medicine Services in the Texas Prison System in the 1990s, and The Your Doctor Program? was piloted with patients starting in 2003. In 2005, a Research and Development Agreement was established with UT Health?s School of Biomedical Sciences and in 2009, the Program was awarded a National Institute of Health Challenge Grant to test the model. In 2010, pilots supported by Texas Managed Care payers were established and pay YDP for Medical Home management, Quality Management, and telemedicine. In 2010, the YDP Certification Process and Practice Based CME program were developed to support YDP?s vision to promulgate its Physician Quality Standard? infrastructure and Quality Improvement programs. For more information, or to view the full range of VRI services and products, please visit http://www.yourdoctorprogram.com.

About VRI: With over 20 years of experience, VRI is one of the largest providers of telehealth monitoring, monitored medication dispensing and adherence solutions, and medical alert systems in the country. VRI’s services support patient self-management and health plan Care Management operations that enable seniors, the chronically ill, and those with disabilities to maintain their independence and avoid long-term care facilities, and avoid preventable ER use, hospitalization and hospital readmission. The company currently serves approximately 65,000 active clients across the United States, many of whom participate in commercial and government-funded health benefit programs administered by national health plans, regional BCBS organizations, and other Managed Care Organizations that contract with VRI as a Participating Provider. For more information, or to view the full range of VRI services and products, please visit http://www.monitoringcare.com.

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Find More Aspect Contact Center Press Releases

This shows how system logs are to be maintained

Dallas, Texas (Vocus/PRWEB) November 16, 2010

In October, Certified Payment Processing (CPP) rolled out its new sales division, ISIS Direct (Isis). As part of the roll out, a new website has been created and launched: http://www.Isis-360.com.

Isis is a full-service provider of specialized merchant services and also leases point-of-sale terminals that quickly process all forms of payments: debit and credit card transactions, gift cards, checks and contactless cards. Isis products and services are designed to help businesses increase revenue, control costs, improve efficiency, enhance payment processing security and provide their customers with the most popular payment methods.

Isis will use CPP?s operational infrastructure, including the predictive dialer/call center, payroll, training, marketing/communications, website design/development, application processing and human resources. And while Isis will focus almost exclusively on ?self-generated? sales calls, consultants will also be given pre-set sales appointments from the CPP call center.

In addition to highlighting the many products and services offered by Isis, the new website will focus on recruiting Account Consultants throughout the country, as well as training and development for the sales teams. In the future, an extensive recruiting portal will be added to the site, showing the many reasons that working for Isis is different than other industry sales positions. Isis is looking to hire an additional 350 account consultants and 50 field managers in the next year. Isis account consultants are offered uncapped compensation potential, flexible hours, a generous bonus package and comprehensive benefits.

Account consultants will have the ability to recruit their own field sales team members to work directly with them to acquire new merchant accounts. When one of these account consultants is ready, they can also begin to recruit and train their own sales people. As Isis account consultants build their teams, the potential for income increases.

?This sales model is unique in our industry,? says Tony Norrie, General Manager for Certified Payment Processing. ?Isis is not the traditional ISO/agent model which is so familiar to most in our industry. With the ability to personally recruit and build a team, the Isis sales channel incorporates a hierarchical, down-line structure. We believe this personalized approach will build a strong relationship bond and greatly impact retention of team members.?

Those interested in learning more about working with ISIS Direct are encouraged to call 800-581-7303 or e-mail Isis recruiting at careers@isis-360.com.

CPP now has three direct sales entities?TransTech Merchant Group, Summit Merchant Solutions and ISIS Direct, the newest venture. Together, they employ nearly 500 sales associates all across the country, supported by 300+ office employees at two facilities in Dallas.

About Isis Direct/Certified Payment Processing

Isis Direct is the newest sales entity for Certified Payment Processing (CPP), a full-service provider of electronic payment equipment for processing purchases made by debit and credit cards, as well as checks and online purchases, in addition to a range of other specialized merchant services. For nearly 20 years, CPP has helped businesses increase revenue while controlling costs. Now with three sales entities?TransTech Merchant Group, Summit Merchant Solutions and Isis Direct?CPP has more than 30,000 active merchants and transactions of $ 3 billion. CPP is headquartered in Dallas, Texas.

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Predictive Dialer for Call Center Dialing Seats – Dialing Innovations provides call center hosted services available in the United States and International. No long distance.

Hoboken, NJ — November 15, 2004 – e-

Glue Software Technologies, a leading provider of call center productivity solutions, today announced that the company will host a series of Web seminars for the insurance and financial call center industries on November 17th and 18th, 2004. Hosted by Shay Grinfeld, CEO of e-Glue Software Technologies, these informative, complimentary sessions explore a variety of issues, strategies and techniques for increasing efficiency, profits and value in the call center.

On Wednesday, November 17, 2004, e-Glue will present ?Insurance Call Centers ? High Touch Service and a Transition to Value,? which examines the challenges that insurance call centers are confronted with on a daily basis. As more and more potential customers and policyholders turn to their phones for transactions and information, insurance companies must provide a high-touch experience for the caller that is equal to or exceeding a face-to-face experience. Yet the vast knowledge base of information that varies from state to state, by customer and product, creates an extremely challenging environment even for the most experienced agent. e-Glue?s webinar will address how insurance companies can provide the tools and knowledge for call center agents to more easily access correct information and focus more of their time identifying quality sales prospects and reducing overall risk.

The following day, e-Glue will host ?Financial Call Centers ? Transition to Profit Center,? which looks at the mounting pressure within financial service-based call centers to slash costs, yet provide strategic value to the organization. The conversion of a traditional service center into a profit-making entity requires a great deal of sales training and re-training, which often sends operating costs rocketing. e-Glue?s webinar discusses how financial organizations can leverage their call base to convert service calls into sales opportunities by equipping their agents with targeted, just-in-time sales assistance, while deploying strategies to maximize the efficiency of the call center through reduced handling times.

Webinar registration

To register for either of these web seminars, attendees can visit the Events page on e-Glue?s web site at http://www.e-glue.com/events.htm for a complete description of each webinar and registration instructions. Or alternatively, contact e-Glue by phone at (201) 217-0022.

About Shay Grinfeld

Shay Grinfeld is CEO, U.S. Operations of e-Glue Software Technologies, where he is responsible for North American sales, marketing and product support. Prior to joining e-Glue, Shay was VP of Product Development at ALFY, an interactive media and education company. Shay holds a B.A. in General Studies/Computer Science and an Executive MBA from Columbia University.

About e-Glue Software Technologies

Founded in 1996, e-Glue Software Technologies is a leading provider of intelligent call center productivity solutions. e-Glue?s ?just in time? performance support solutions are designed to address the needs of enterprises that utilize CRM or ERP systems?organizations such as inbound and outbound call centers?to handle complex tasks efficiently while using mission-critical applications. The company maintains offices in Hoboken, New Jersey with R&D facilities in Israel. For more information about e-Glue Guideline, visit the company?s Web site at http://www.e-glue.com or contact e-Glue at (201) 217-0022 or sales@e-glue.com.

Copyright © 2004, e-Glue Software Technologies

79 Hudson St. Suite 506

Hoboken, NJ 07030

(201) 217-0022

Eric Lonsinger

e-Glue Software Technologies

(201) 217-0022 ericl@e-glue.com

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SATEL is a 100% private Polish capital-owned company active in designing, production and sale of high-quality electronic alarm system devices. The product range includes control panels, sirens, detectors, monitoring stations, radio controllers and switching mode power supplies. Both hardware and firmware is based on innovative technological solutions, entirely developed by SATEL’s expert engineering staff of the in-house R+D department. Constant investment in new technologies paved the way to the company’s leading market position. Moreover, the ability to recognize and satisfy customers’ needs contributes to the growth in living standard of products’ users. SATEL’s machine park manufactured by leading world producers and almost entirely automated production process cater for perfect reliability of all products. State-of-the-art manufacturing technologies and continuous cooperation with suppliers of best electronic components safeguard highest quality of manufactured devices. Outstanding machine park efficiency and its versatility allow the company to maintain a competitive edge on the entire range of products. With SATEL quality is regarded as the paramount issue, every product must meet a vast number of requirements in each phase of existence, from design through prototyping and production, as well as undergo comprehensive testing, thanks to which it possesses an optimal features, such as perfect reliability, ease of installation and user-friendly operation. All the …

Part (12/12):www.youtube.com Last Challenge And The Best Call – a lecture by Sheikh Ahmed Deedat in Jubail Industrial City, Saudi Arabia on July 24, 1991. Sheikh Ahmed Deedat: In 1986, the King Faisal Foundation awarded the King Faisal International Prize for SERVICE TO ISLAM, to a South African who is more or better known than many dignitaries in their own countries. This was the first time that this prestigious award has been awarded to a South African. The recipient of this award was a man totally dedicated to his faith and its propagation and who was not afraid to challenge any one to a debate to settle once and for all the matter, who has the good news right? He was none other than Sheikh Ahmed Deedat, reverently known and called UNCLE by those who hold him in high esteem and admiration. The award came after a lifetime of struggle to propagate Islam and to defend Islam against the onslaught of the missionaries. Finally, he was given recognition by the international Muslim community that he deserved and focused more sharply the attention of the Muslim world on the most important aspect of his work, the challenge to propagate Islam. This was his life long ambition to focus the Muslim world’s attention and resources on the propagation of Islam, and at last he succeeded. What a moment of jubilation, achievement and personal gratification for Sheikh Deedat the award was, a turning point in his life. Sheikh Deedat did not have much formal schooling, but he was self-taught …
Video Rating: 4 / 5

— December 1, 2004

Now located at 33 Alderney Dr. in Dartmouth the new contact center presents a completely renovated facility and a new state of the art predictive dialer. Scott Wilson, Eastern Regional Sales Director of TigerTel/UTR, announced plans to grow the outbound call center presence and create a even larger contribution to the Nova Scotia economy and business community.

Equipped with state of the art predictive dial technology, some of the industry’s most talented and creative outbound experts and a solid history of excellence in agent recruitment and training, the TigerTel/UTR Halifax call center has a stellar reputation among all of its clients of meeting and exceeding campaigns or project objectives. Notes Douglas Swift, President and CEO of TigerTel/UTR, “All of our facilities have demonstrated continuous success with outbound call center services. Our flagship is now our dedicated outbound, 90-seat call center in Halifax with over 50,000 hours of outbound capacity and plenty of room to grow!”

Outbound call center services cover both business-to-business and business-to-consumer approaches in the areas of direct sales, lead generation, direct response TV, up-selling/cross-selling, customer satisfaction surveys, confirmation services, market research, database enhancement & management, fundraising and lotteries/ticket sales.

About TigerTel/UTR

Canada call centers organization TigerTel/UTR specializes in inbound and outbound call center solutions and services for clients throughout North America. With multiple call centers in Canada, TigerTel/UTR has built an infrastructure that provides personalized services to our clients while at the same time delivering world class results at every level. From traditional message center services to sophisticated customer relationship management applications, our range of call centers and voice messaging solutions support and enhance the business strategies of TigerTel/UTR clients!

For more information about call centers Canada industry leader TigerTel/UTR services and capabilities, email us at Media@TigerTelUTR.com or call toll-free 1-888-737-7667.

Media Contact:

Sue Coetzee

TigerTel/UTR

Media@TigerTelUTR.com

1-888-737-7667

http://www.TigerTelUTR.com

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This explains the various components of C-Zentrix IVR, Conference and IPBX reports. (For more information contact www.tvtworld.com)
Video Rating: 5 / 5