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Iowa City, IA — November 3, 2010

4More Appointments, Inc. confirmed today their new marketing protocol for 2011 will be dubbed, “Call Center in the Box.” The format is a compilation of call center services, email extraction and high volume e contacts for business owners. “We would love to thank our Swedish counterparts Anders Person and Ake Johansson for their commitment over the past few months. There were several stamps in the passports getting Call Center in the Box off the ground,” said Richard Pamenius, executive VP, “but I think we have finally arrived at a solution that both maximizes penetration and provides a seamless CRM interface for our clients.”

The marketing format is designed to run on a VOIP (Voice Over Internet Protocol) service and provide the user a real time interface with their prospective new clients. The service will be able to extract emails by the thousands, send these prospects a simple introductory e contact and be loaded into a predictive dialer for call routing. The simple format will allow clients to choose marketing campaigns on a weekly, bi-weekly or monthly basis. “The new upgrade will improve performance in almost every dimension of our client’s business model, without raising our prices a dime,” Pamenius was quoted.

4More Appointments, Inc. is headquartered in Cedar Rapids, Iowa.

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— January 15, 2004

In 2000 Holden Communications purchased The Product Line, a 19-year-old TeleServices company, which has been co-branded as Holden Marketing Support Services for the last three years. In a commitment to more focused branding ?The Product Line? name will be retired in the first quarter of 2004. The Company will be known solely as Holden Marketing Support Services and will continue as a division of the Holden Direct Marketing Group.

In demonstration of Holden?s commitment to Marketing Support Services as a core competency, George Holden, Chairman of the parent company, announced that Holden MSS will now have its own direct President and General Manager, Dennis King. Jim Moody will continue as President of the Holden Direct Marketing Group?s Printing and Direct Mail marketing divisions. Mr. King comes to Holden MSS internally from Holden Graphic Services. Along with this change comes a new focus on Sales, with Tom Dawson remaining as Vice President of Sales for our Print and Mail operations, and Steve Bell assuming the role of Vice President of Sales for Holden MSS.

The Product Line has significant name recognition in the TeleServices industry, which led to the co-branding. Holden MSS includes TeleServices as part of Holden?s broader emphasis on comprehensive marketing support, which includes Marketing Program Services, Fulfillment, eCommerce Support Services, Printing and Direct Mail Marketing. The name Holden Marketing Support Services better reflects the comprehensive support services provided to our customers.

Dennis King affirms the importance of TeleServices to the future, ?Holden?s strategy of providing comprehensive marketing support requires robust order processing and inbound call handling environments. The purchase of The Product Line began our plans to expand marketing support services.?

The Product Line?s inbound sales environment has been greatly expanded over the last two years with the addition of 120 dual-wired inbound/outbound Call Center seats and with a new state-of-the-art Marketing Support Services facility in Denver, Colorado. Other TeleServices expansion includes significant upgrades to Call Center hardware and software.

Holden brings 64 years of stable, private ownership to Holden MSS and national recognition in the Marketing Support Services industry. With seven facilities, 18 sales offices nationwide and over 700 employees, Holden is a leader in Marketing Program Services.

Holden Marketing Support Services continues to grow and is now the 36th largest Call Center in the U.S. while managing 300-400,000 literature and 75,000 product orders per month through its Global Fulfillment Center in Denver, Colorado. Holden MSS is a division of the Holden Direct Marketing Group, which is a Top 80 printer and a Top 10 direct mailer nationally. Holden combines this range of services to provide comprehensive, consultative marketing support to mid and large-size companies.

For further information: contact Erin Fisher at efisher@holdenmss.com, or call 1-720-374-3700.

Holden MSS, 5000 Lima Street, Denver, Colorado 80239

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dialernow transform your predictive dialer, power dialer, hosted dialer, say hello to solutions
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Here is a locked safe I got from a business that closed. I put a machine called an “Auto Dialer” in it to figure out the combination. It will be for sale once I get it open.

Sunnyvale, CA — September 23, 2010

Transera announced the winner of the ?Call Center Home Runs? Contest which captured the call center performance improvement ?Home Runs? of companies over the last month.

The winner of an iPad, drawn from all the entries, is William Fritcher, VP Sales at O’Currance Teleservices. O?Currance hit it out of the park by generating a double-digit improvement in sales conversion rates using dedicated agents as opposed to shared agents for a client. O?Currance provides inbound sales, order processing, market research and direct marketing consulting to electronic and direct response television retailers.

Mr. Fritcher said: ?Winning the iPad is great but the biggest reward for me is the opportunity to share our success with other call center professionals. I?m excited to help others benefit from our program and to learn new, proven approaches from the other contestants.?

In the absence of forums available to call center executives to share their experiences and learn from the successes of others, the Call Center Home Runs Contest was designed to collect techniques and initiatives enterprises have used to improve the performance of their call center. Contest entries highlighted a wide range of successful programs companies have implemented. The challenges these programs tackled included agent performance, poor sales performance, and low customer service levels. A compilation of the ?best of the best? contest submissions will be posted shortly on the blog The Business of Call Centers (http://blog.transerainc.com) and will also be available through the Transera website (http://www.transerainc.com).

Key Points:

The Call Center Home Runs contest was open to anyone who works for a call center in North America that has achieved significant performance improvement in the last 24 months. No purchase was required to participate. The contest ended on September 1, 2010.

Transera is compiling all the contest entries into a consolidated list that call center executives can read and apply to their specific environment. The list will be posted on The Business of Call Centers blog at http://blog.transerainc.com.

About Transera

Transera?s virtual call center software intelligently connects global callers and agents, rapidly delivering both top and bottom line results. Our cloud-based solution helps high-volume multi-source call centers manage constantly shifting demands for agent resources, control multiple outsourcers and locations more effectively, and eliminate exorbitant capital expenditure outlays. Addressing these and other call center management issues translates into tangible business results. In fact our customers have already shown they can use Transera to increase revenue and lower total cost of ownership. Transera is a privately-held company based in Sunnyvale, California. http://www.transerainc.com

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This explains how to configure the gateway
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Groups, Permissions, Security, Policy, Rights, Manager, Supervisor, Agent

Bensenville, IL — May 15, 2004 -Euro-

Tech Inc., a leader in home improvement services in the greater Chicagoland and southern Wisconsin area held its first corporate Career Fair, Wednesday, May 12, 2004 at 313 W. Irving Park Road, Bensenville, Illinois. The event produced enough pre-qualified candidates to host interviews every fifteen minutes until 9:30p.m.

?With our company having record sales this year, we?re experiencing some ?good? growing pains?, explains Christopher Walsh, Euro-Tech?s Corporate Marketing Director. ?Our Career Fair was created to anticipate immediate and future staffing needs for our organization?s Call Center and Marketing departments.?

The first annual Euro-Tech Career Fair produced enough pre-qualified candidates to host interviews every 10-15 minutes all day long.

Candidates attending the Career Fair met with department managers to review career opportunities in the areas of:

?????In Store Demonstrators

?????Outbound Call Center Representatives

All individuals interested in joining the Euro-Tech Team are encouraged to apply by calling Christopher Walsh, Marketing Director at 1-800-215-8712 or visiting company?s website career section at: http://www.eurotechinc.net

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Fredericton, NB — October 21, 2010

East-European Communications Services, a provider of telecom services since 1995, announces the successful upgrade of its contact center technology platform with the deployment of Q-Suite 5.0, a leading call center software for Asterisk. By deploying Q-Suite 5.0 with its powerful ACD and Predictive Dialer, East-European Communications Services is enhancing the functionality of its contact center in order to improve service offerings, increase productivity and lower operating costs.

In addition to its advanced call center ACD with skills-based routing and efficient self-pacing Predictive Dialer, Q-Suite 5.0 offers an industry leading multi-language Script Builder for developing agent-customer interaction scripts. This upgrade permits East-European Communications Services to easily collect and analyze real-time and historical call data, develop the dynamic scripts demanded by its wide-ranging client base, integrate efficiently with their back-end databases, make cost effective use of telecom trunks, utilize at-home agents, as well as analyze other information to improve organizational performance.

“We were in need of a scalable, cost effective call center software with a feature rich ACD to expand from our existing Cisco based infrastructure,” says Sergii Tkachov, Chief Development Officer of East-European Communications Services. “We were looking for an open and functionally rich contact center technology platform to co-exist with our existing Cisco deployment and at the same time give us the flexibility of implementing a wider range of strategies to improve and expand our services. Our initial field tests of Indosoft call center software confirmed Q-Suite 5.0 as the most advanced, highly functional and feature-rich call center solution for Asterisk. But what really impressed us was the unique support we received during the implementation process. With the ability to exercise full control over the technology platform, we placed a number of demands on the call center software. At each point, Indosoft demonstrated the industry leadership of Q-Suite 5.0 as a call center software by fully meeting our demands.”

“East-European Communications Services is creating a winning call center strategy with its recent deployment of Q-Suite 5.0 call center ACD software,” says Gabe Bourque, VP at Indosoft. “In Asterisk you have a proven, well supported next-generation telephony platform sustained and supported by Digium. In Q-Suite 5.0, you have an out of the box call center software that provides you with all the features necessary for a next-generation contact center. Asterisk-based architecture makes Q-Suite 5.0 ideally suited for migrating from legacy to IP platforms. Q-Suite 5.0’s Web Interface, rich API and Agent Session Controller for Windows allow for the preservation of all features from such legacy platforms while providing the additional new features found in IP telephony. East-European Communications Services clearly recognizes the value of this call center software for Asterisk and the resulting agent efficiencies, improved results and enhanced customer service that can be achieved. With this new deployment, they are positioned to deliver meaningful results.”

About East-European Communications Services

East-European Communications Services is a Ukrainian based, privately held communications company that specializes in managed inbound and outbound customer service for its clients in the insurance, travel, health, financial and related industries.

About Indosoft Inc.

Indosoft, Inc. is a global provider of call center ACD software for Asterisk. It has been deploying call center software and IP-PBX to medium and large contact centers around the world for over ten years. It also licenses its ACD for Asterisk with .NET and socket library to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite 5.0 call center ACD software for private label contact center technology solutions.

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NEW YORK, NY — October 16, 2004

Webster Bank has engaged The Edcomm Group to deliver its Call Center Skills program throughout the bank?s inbound and outbound call centers.

Call Center Skills is a call center training course that teaches customer service representatives how to effectively manage and control their calls. Call Center Skills, an eLearning training program, offers participants a new set of skills, tools, tips, and techniques to ensure their call handling will meet business goals. The course is recommended for customer service, technical support and sales representatives, as well as their supervisors and managers.

Founded amidst the Great Depression in 1935, today Webster Bank has over 17 billion in assets and more than 100 bank locations. The Connecticut-based institution provides consumer banking, insurance, and investment management services. The Webster Financial Corporation owns Center Capitol Corporation, an equipment financing company headquartered in Farmington, Connecticut and is the majority owner of Duff & Phelps, a leader in investment banking and financial advisory services based in Chicago.

The Edcomm Group has had the privilege of assisting many distinguished clients with business solutions in the form of classroom instruction, print publication, video production, online documentation, interactive web systems and multimedia programs. In addition to the development of customized programs, The Edcomm Group offers many industry specific off-the-shelf products that have proven themselves effective in organizations around the world.

The Edcomm Group is a 17-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service, and market share ? providing bottom-line results.

The Edcomm Group (http://www.edcomm.com) is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.

The Edcomm Group offers educational programs for banks and other financial institutions. To learn more, visit http://www.bankersacademy.com

For more information, please contact:

Linda Eagle, President, The Edcomm Group

1-888-4EDCOMM

linda.eagle@edcomm.com

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