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FreeLeadsAnytime.com If you are in the direct sales industry you understand the huge importance of having an abundance of quality leads. What seems to happen all too often is people get involved in this industry and end up failing. One of the reasons is that they don’t have enough quality direct sales leads generated on a daily basis. Now whether your approach is cold calling, door knocking, peddling, approaching people in the cold market, referrals, home parties, hotel meetings, or asking famly and friends I want to introduce to you an easier way of building your direct sales business. It all starts with lead generation. By watching this video I will show you an effective way to generate high quality leads at the push of a button. Check out this cool video too on How To Generate 125 Direct Sales Marketing Leads In 60 Seconds http
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MagicJack Auto Dialer for home or small business use. It’s Free and works well to complete semi-automatic dialing. Simply, copy a phone number to your clip board. Visit: www.linnin.biz If you know someone getting foreclosed on, send this site to them www.gettingforeclosedon.com
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— January 29, 2003

AdTrack announces the release of Opportunity Manager (http://www.adtrack.com/om.htm), a sales force automation (SFA) tool that is fully integrated with AdTrack?s lead management system. Unlike other SFA products, Opportunity Manager comes with virtually no on-going cost to the client. After a one-time set-up fee and nominal monthly broadband fees, there are no end-user seat costs or transactions charges.????

?Opportunity Manager will help make our clients more successful,? said Henry Nicholson, President of AdTrack. ?Not only is it very cost-effective, it is seamlessly integrated with our sales lead management systems and support network. This makes AdTrack truly unique in the marketplace, and continues our tradition of providing solutions for our clients that both increase sales and improve marketing efficiencies.?

AdTrack, an innovator in response management, addresses the disparate needs of sales and marketing by combining the tools required for marketing’s lead management needs (SmartLead2) and sales? contact management needs (Opportunity Manager). This approach maintains the integrity of original inquirer data for analyzing ROI on marketing efforts, and also provides all the sales information necessary to turn the lead into a customer.

AdTrack offers a comprehensive set of professional services in one convenient web-based system. These services include:

·????Lead Management

·????Accurate measurement of the ROI for client advertising

·????Sales Force Automation and Financial Reporting

·????Initial lead capture from all sources

·????Prospect qualification, screening and distribution

·????Collateral print-on-demand services and fulfillment

·????Inbound and Outbound Call Center

About AdTrack

Since its inception in 1981, AdTrack has been the technology innovator in lead management and customer development. AdTrack’s core web-based services ? sales lead management, sales force automation, fulfillment and flexible reporting tools ? allow companies to close the loop on generated leads and, therefore, improve both marketing and sales results.

Headquartered in Cedar Rapids, Iowa, the firm employs 80 people and has an international presence with offices in Chicago, Los Angeles, Kansas City, and an affiliated European network headquartered in London.

SmartLead is a registered trademark of AdTrack Corporation in the United States

www.altitude.com – Find out how you can increase the success of your campaigns with Altitude Award winning technology while complying with the most demanding legislation. Altitude Unified Dialer is the right technology for successful proactive contact as it automates and adds intelligence to the dialing process.
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— February 21, 2003

SAN DIEGO, CA February 19, 2003 -? Customers. We don?t ask for much. Just a little service. Just a little respect. Yet, for some unfathomable reason, countless companies that depend on our business still treat us like a necessary evil, an inconvenience to be tolerated at best and ignored at worst. Fortunately, an increasing number of companies are realizing that their only hope of surviving ? much less, thriving – is to listen to what their customers have to say, and to respond quickly enough to ensure that those same customers don?t take their business elsewhere.

Offering customers a chance to have their concerns heard, addressed and remedied almost immediately is a company called Qualistics (http://www.qualistics.com) in San Diego. Thanks to the company?s breakthrough Customer Loyalty Management (CLM) solution, now being utilized in Donatos Pizzeria restaurants (a McDonald’s company) across the U.S., companies can capture, analyze and implement timely customer satisfaction data to continually refine their operations and level of customer satisfaction nationwide.

Unlike conventional market research technologies such as telemarketing and mystery shopper services, Qualistics? core customer ?touch point? is an inbound Interactive Voice Response (IVR) system. Qualistics system can also import and analyze data from virtually any customer touch point (including mystery shopping programs, outbound call centers and the Web). In Donatos? case, customers receive a coupon for a free pizza (for every 25th caller), which can only be redeemed if they call a toll-free number and answer a few brief questions regarding their Donatos? experience. Qualistics? IVR system enables Donatos to capture thousands of these surveys each day, assessing customer response to vital issues such as product quality, on-time delivery, and overall satisfaction so that immediate corrective action can be taken on a daily basis.

?Mystery shoppers and telemarketing surveys cost $ 15 to $ 20 per survey making it cost prohibitive to collect enough surveys to have validity,? says John Potenza, Qualistics Founder and CEO. ?Qualistics? IVR service costs less than $ 1 per survey, making it possible to collect enough surveys on a continuous basis to produce customer feedback that is accurate and highly actionable.?

With Qualistics? Customer Loyalty Management System, customer responses are automatically captured, analyzed, scrubbed for accuracy, and distributed back to Donatos via email, Internet, or fax.

In addition, complaints and other critical data are reported immediately to individual stores, empowering local managers to address concerns and pursue customer satisfaction on a one-to-one basis. Business intelligence (improvement tips, industry statistics, training modules, etc.) is built into survey reports to provide actionable information along with coaching on how to best use the information. Reports are color-coded based on goal achievement (gold, green, yellow, red) to quickly understand performance.

?As an organization that prides itself on service, we have always had internal mechanisms in place to ensure and encourage operational excellence,? says Dave Muenz, EVP of Concepts and Restaurant systems for Donatos. ?Qualistics gave us the ability to monitor our operations from the most import perspective – our customers? ? which has resulted in increased profits and customer retention.?

About Qualistics

Formerly known as Survey Express, San Diego based Qualistics (http://www.qualistics.com) is a leading provider of customer satisfaction survey technologies and services that generate customer loyalty. Qualistics? Customer Loyalty Management System continuously collects, analyzes and shares customer satisfaction information so that companies can effect changes to improve their operations based on customer input. Qualistics clients include Bell South, Dominos Pizza, Shoneys, Donatos and other multi-location businesses across the country. For more information, please contact the company at 888-755-4307.

About Donatos

Donatos Pizzeria, founded in 1963 by Jim Grote, has become of one of the fastest growing pizza chains in the country, while maintaining the same small-town pizzeria principles that attributed to its success. Recently named Pizza Enterprise Industry of the Year by Pizza Marketing Quarterly, Donatos has over 175 stores and 5,000 employees in the U.S. and in Munich, Germany. Donatos’ menu includes a selection of award-winning pizzas, oven baked subs, salads and appetizers. For more information, log on to http://www.donatos.com.

Contact:

J.P. Lincoln

Crier Communications, Inc.

310|274-1072 x201

jp@crierpr.com

More Outbound Call Center Press Releases

— April 17, 2003

[Cedar Rapids, Iowa ? April 16, 2003]- The AdTrack Corporation (http://www.adtrack.com) announces a new capability that allows users to sync Palm or other PDA devices with The AdTrack Corporation?s web-based lead management tool, SmartLead(R). By syncing with SmartLead, users transfer their qualified sales leads to their handheld device and have all pertinent information about the lead at their fingertips while in the field. In addition, users can update information such as sales status or sales amount on their handheld and upload that information to SmartLead simply by syncing. (http://www.adtrack.com/palm.htm)

?Our singular focus is to drive our clients? sales and marketing successes. Conveniences like PDA integration facilitate that result,? says Henry Nicholson, President and CEO of The AdTrack Corporation. ?Vital prospect information such as product interests and needs, purchase timeframe, and all contact information can now be conveniently downloaded and carried by salespeople right to the prospect?s door. In addition, updating information about the prospect can be done while it?s top-of-mind, right after the sales call.?

AdTrack, an innovator in prospect and opportunity management, addresses the disparate needs of sales and marketing by combining the tools required for marketing’s lead management needs (SmartLead) and sales? contact management needs (Opportunity Manager). This approach maintains the integrity of original inquirer data for analyzing ROI on marketing efforts, and also provides all the sales information necessary to turn the lead into a customer.

AdTrack offers a comprehensive set of professional services in one convenient web-based system, including:

·????Lead Management

·????Accurate measurement of ROI for client advertising

·????Sales Force Automation and financial reporting

·????Initial lead capture from all sources

·????Prospect qualification, screening and distribution

·????Print-on-demand services and fulfillment

·????Inbound/Outbound Call Center

Since its inception in 1981, AdTrack has been the technology innovator in prospect and opportunity management and customer development. AdTrack’s core web-based services- sales lead management, sales force automation, fulfillment and flexible reporting tools- allow companies to close the loop on generated leads and, therefore, improve both marketing and sales results.

Headquartered in Cedar Rapids, Iowa, the firm employs 65 people and has an international presence with offices in Chicago, Los Angeles, Kansas City, and an affiliated European network headquartered in London.

SmartLead is a registered trademark of AdTrack Corporation in the United States

Deluxe Financial host site in Phoenix, AZ – July 1, 2009 – CCNG with sponsor Aspect hostbest practice solutions for area contact center professionals. Speaker presentations were followed by an interactive networking session for all attendees and call center site tour. CCNG produces online programs and face-to-face networking events that highlight members Best Practices for contact center and customer care professionals. For details, visit www.ccng.com OR connect with CCNG members at – www.linkedin.com

San Jose, California — November 10, 2011

Follow us on LinkedIn – Factors such as globalization, cutthroat competition and ever-changing customer demands are forcing companies worldwide to adopt new and improved process strategies in wide ranging areas of business operations. Customer Relationship Management (CRM) is one such area that has gained utmost importance over the years. Companies have been focusing their efforts on improving various aspects associated with CRM in order to provide better customer services. Against this backdrop, the importance of interactive voice response (IVR), an integral part of the customer service strategies, comes to the forefront. With an intention to cut down costs and improve system functionality and efficiency, these companies have started strategic value assessment of their IVR systems. Given that most of the legacy IVR systems are expensive to maintain, highly rigid and largely incapable of addressing the fast changing customer service requirements of large enterprises, several companies are deploying new, open-standard IVR technologies such as VoiceXML. These new technologies enable companies to customize phone-based customer services to suite their requirements and are therefore fast growing in prominence.

Although growth in new orders slowed down during 2009 due to recession induced cutbacks on technology spending and investments, the global Interactive Voice Response (IVR) Systems market staged a quick comeback in the year 2010. The resurgence in market was primarily led by companies re-focusing on customer retention, new customer acquisition, and customer satisfaction ratings. Contact centers especially have a compelling need to strategically invest in technologies and tools that help differentiate themselves, ever more so in challenging times like the economic recession. Growing focus on benchmarking customer experience and the ensuing emphasis on IVR optimization also helped bring in fresh opportunities for product replacements and upgradations. Additionally, contact centers cannot afford to scale back investments on customer service for long as prolonged deeper cuts can raise the risk of loss of customers as fickle loyalty during challenging economic times leads to migration to competitors who favor their patronage. The disproportionately higher costs associated with loss of clients and loss in productivity/performance, and significant costs associated with new client acquisition, additionally discourages prolonged investment cutbacks. Therefore scaling back customer service budgets is a perilous, high-risk high-wire act for companies, which can result in high customer churn rates, and dissolve brand equity, in the medium to long term.

The market in the future will be driven by growing prominence of outbound IVR as a cost effective solution. Outbound IVR is changing the traditional image of organization-customer interaction and will continue to evolve as IVR capabilities are extended to handle newer channels, such as SMS and video. With outbound IVR technology, enterprises are empowered with the ability to deliver important notifications, provide proactive and personalized customer service, and expedite collections. Companies, which earlier shied away from hosted/managed service IVR offerings as a result of disadvantages such as, issues related to confidentiality of crucial customer information and difficulty in accurately monitoring efficient handling of customer calls, are now investing in these solutions. As hosted IVR services storm into the limelight by virtue of their numerous benefits, such as, rapid, less expensive and affordable deployments, influx of new hosted/managed service providers is expected to translate into increased demand for IVR systems.

The market will also be driven by the demand from the financial services industry, which is forecast to increase especially after the recession triggered consolidation leaves a need for standards-based interactive voice response and customer interaction solutions in the newly merged, acquired and established companies. Another key factor for growth is QM/Recording solutions that play an important role in helping boost productivity. QM/Recording solutions are now made available on Software-as-a-Service (SaaS) or a hosted basis instead of conventional, premise-based licensed product delivery model. In their effort to tackle the IT budgetary issues, companies are displaying greater keenness on SaaS subscription based model. With this hosted/SaaS arrangement call centers can implement new solutions without significant capital investments in installation and license fees.

As stated by the new research report on Interactive Voice Response (IVR) Systems, the US continues to represent the largest and one of the fastest growing regional markets for IVR systems, waxing at a CAGR of about 10.32% over the analysis period. Growth in the US IVR Systems market will be especially driven by robust demand from domestic financial services industry, which is undergoing significant restructuring post recession, and the presence of several leading players with advanced proprietary technologies. Although large enterprise segment (65+ IVR ports) has been the traditional revenue contributor for the IVR systems market, future growth will largely stem from small and medium business opportunities. 25 to 46 Ports market represents the fastest growing product segment.

Major players in the marketplace include Aspect Software Inc, AT&T Inc, Avaya Inc, BCE Inc, Cisco Systems Inc, Convergys Corp, Dialogic Corporation, Enghouse Systems Limited, Syntellect Inc, Genesys Telecommunications Laboratories Inc, Healthcare Technology Systems, IBM, Mitel Networks Corporation, Nuance Communications Inc, Philips Speech Processing, Verizon Communications Inc, Voxeo Corporation, West Corporation, Holly Connects, among others.

The research report titled ?Interactive Voice Response (IVR) Systems: A Global Strategic Business Report?, announced by Global Industry Analysts, Inc., provides a comprehensive review of market trends, issues, drivers, company profiles, mergers, acquisitions and other strategic industry activities. The report provides market estimates and projections (in US$ Million) for major geographic markets including the United States, Canada, Europe and Rest of World. Product segments analyzed include Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports, and 65 and Above Ports. Additionally, the US IVR Market is analyzed by following end-use sectors ? Banking/Finance, Telecom, Insurance, Travel/Hospitality, Healthcare, and Others.

For more details about this comprehensive market research report, please visit ? http://www.strategyr.com/Interactive_Voice_Response_IVR_Systems_Market_Report.asp

About Global Industry Analysts, Inc.

Global Industry Analysts, Inc., (GIA) is a leading publisher of off-the-shelf market research. Founded in 1987, the company currently employs over 800 people worldwide. Annually, GIA publishes more than 1300 full-scale research reports and analyzes 40,000+ market and technology trends while monitoring more than 126,000 Companies worldwide. Serving over 9500 clients in 27 countries, GIA is recognized today, as one of the world’s largest and reputed market research firms.

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Global Industry Analysts, Inc.

Telephone: 408-528-9966

Fax: 408-528-9977

Email: press(at)StrategyR(dot)com

Web Site: http://www.StrategyR.com/

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FreeLeadsAnytime.com If you are in the direct sales industry you understand the huge importance of having an abundance of quality leads. What seems to happen all too often is people get involved in this industry and end up failing. One of the reasons is that they don’t have enough quality direct sales leads generated on a daily basis. Now whether your approach is cold calling, door knocking, peddling, approaching people in the cold market, referrals, home parties, hotel meetings, or asking famly and friends I want to introduce to you an easier way of building your direct sales business. It all starts with lead generation. By watching this video I will show you an effective way to generate high quality leads at the push of a button. Another cool video on Alarming News On Getting Direct Sales Leads For Your Business http
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Dispositions, Sales, Transfer, Verified Sales, Callback, System Codes
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Switching to inContact from another SaaS provider enabled Frontline to triple revenue and grow at a much faster rate. www.incontact.com
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