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Mystique Event Marketing, a leading provider of fundraising and event marketing services has successfully deployed the Indosoft Call Center Solution and Predictive dialer to upgrade its existing contact center at Hamilton, Ontario.

Fredericton, NB — March 26, 2008 — Indosoft Inc. has successfully installed its Predictive Dialer at Mystique Event Marketing. Mystique, a leading provider of fundraising and event marketing services, selected the Indosoft Outbound Contact Center Solution to upgrade its existing call center at Hamilton, Ontario. As a result, Mystique has been able to meet the growing demand for its professional fundraising services.

“Fundraising requires sophisticated sorting tools with a robust database. Indosoft Outbound Contact Center Solution is a perfect fit for us and provides this with a dynamic dialing engine capable of Agent ready, Preview and Predictive Dialing” says Steve Koch, General Manager of Mystique Event Marketing.

“In the very first month of operation, our productivity per hour has increased by over 25%. The self pacing Predictive Dialer from Indosoft requires little oversight and therefore our staff could focus on managing the floor. This has resulted in us taking up more work and thereby expanding the workforce to capitalize on the efficiency of the Dialer.”

Rajan Iyengar, President of Indosoft Inc., describes the comprehensive solution Indosoft offers: “We provide a robust, stable call center platform, capable of running multiple concurrent campaigns effortlessly. Our Call Center Solution has a unique Script Builder to build custom scripts for each campaign. It takes little effort to setup a campaign with unique call dispositions, custom scripts, Caller-ID, Dropped Call Recording and a Verifier/Closer Q. With Asterisk as the underlying PBX, Indosoft provides an extremely powerful platform for outbound Dialing with seamless integration between TDM and VoIP”.    

Indosoft Inc. (http://www.indosoft.ca) is a leader in the application of Computer Telephony Interface (CTI) and Voice over IP (VoIP). Indosoft provides fully blended solutions for Contact Centers, Audio Conferencing systems, Real-time call blocking for Do Not Call list enforcement, Hosted PBX, Call Center Applications, Predictive Dialer, IVR and Voice Recording technology based on Asterisk PBX.

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