Know the Basics of Call Center Services
Know the Basics of Call Center Services
Know the Basics of Call Center Services
Free Online Articles Directory
Why Submit Articles?
Top Authors
Top Articles
FAQ
AB Answers
0 && $.browser.msie ) {
var ie_version = parseInt($.browser.version);
if(ie_version Hello Guest
Login
Register
Hello
My Home
Sign Out
Email
Password
Remember me?
Lost Password?
Home Page > Business > Outsourcing > Know the Basics of Call Center Services
Know the Basics of Call Center Services
Posted: Jul 20, 2009 |Comments: 0
| Views: 157 |
]]>
Since they appeared on the scene about fifteen years ago, call centers have become a staple in the business world. The advances in technology and information technology in particular, have enabled the call center business to expand and succeed. Call centers are offices that receive large volumes of telephone calls from customers of the companies they represent. Call centers are manned by call center agents.
The interesting thing about call centers is that they do not need to be in the country of the companies they provide the service to. In some cases it is generally more cost-effective to establish call centers in other countries. This is one reason why offshore call center services are in such demand. There are in fact different types of call centers, namely:
Inbound call centers: These types only take calls from customers, hence the name. They were once the most common type of call centers.
Outbound call centers: These are generally the opposite of inbound call centers in that call center agents makes calls to customers and prospective clients seeking sales or lead generation.
Contact centers: With this type contact with clients is not just via telephone, but also by live chat and email. Contact centers may also be responsible for handling all written correspondences for a company that is, letters and faxes.
Blended call centers: These types have features of all the others. Blended call centers may well be the future of call centers as many begin to offer all the services being demanded by customers.
Benefits of a Call Center
There are many benefits to using a call center. The main benefit is an increase profitability brought about by improving efficiency. There is more time for staff to perform their core functions instead of answering calls or processing applications. The fees for outsourcing to call centers is minimal compared to paying full time staff.
Services
There are a wide variety of services that call centers offer: These include:
Phone answering service Troubleshooting/technical support services for products Messaging services Voice Mail ordering Outbound Telemarketing services
Some call centers such as InSO International Call Center offer a variety of call center services. These services take in some of those listed above but also include:
Backend transaction processing and office services: Here we go the extra mile while providing professional services in skip tracing, payroll processing, application processing and researching and analyzing data.
Outbound collections: At InSo we make calls to clients requesting payment on your behalf or acknowledging that payment has been received.
Customer care: InSO customer care is more than just responding to queries. We treat customers right so as to build loyalty – each customer is treated as a valued individual.
InSo also serves a wide cross section of businesses. In fact, we represent companies in the:
Financial services sector Travel and hospitality industry Health and Supplement industry Technology industry Telecom sector Insurance eCommerce and Retail
Unlike some call centers, InSO makes it possible for small and medium-sized companies to be able to afford their services. If you are still not sure what we can do for you and at what cost, ask for a free, no obligation quote. The benefits of leaving your call centers services to InSO includes improved efficiency and ultimately, an increase in profitability.
InSO International Call Center proves that all call centers are not the same. To learn more about our services and how we can help you succeed, visit us online at www.inso.us. We make reaching us easy as you can also call us at 626-531-6080. Our email and chat support services shows that we want to make it easy for our clients to reach us. Take your business to the next level – let InSO Call Center take you there.
Retrieved from “http://www.articlesbase.com/outsourcing-articles/know-the-basics-of-call-center-services-1053091.html”
(ArticlesBase SC #1053091)
Liked this article? Click here to publish it on your website or blog, it’s free and easy!
Mark Tallis –
About the Author:
An Author of this article Mark Divid is working for Freelance Business Analysis. InSO Provides excellent Call Centers Services, Call Center Outsourcing Services, Inbound call center services, Outbound call center, offshore call centers service, Telemarketing Services and Transaction Processing Services.
]]>
Questions and Answers
Ask our experts your Outsourcing related questions here…200 Characters left
I need to know the basic wages for a waitress in wales
Who is centers for medicare & medicaid services ?
I would want to apply in a call center here in the philippines and I do not know what shall I include in my resume. I am just a high school graduate and I have no working experience yet
Rate this Article
vote(s)
0 vote(s)
Feedback
RSS
Print
Email
Re-Publish
Article Tags:
inbound call centers, outbound call centers, contact centers, offshore call centers, outbound telemarketing services, phone answering services, voice mail ordering, outbound collections, customer care, international call centers, call center agents, call
Latest Outsourcing Articles
More from Mark Tallis
Pro Tips with Tsquared – Call of Duty: World at War
Tom ‘Tsquared’ Taylor brings you gaming tips and tricks for ‘Call of Duty: World at War’. Get sniper cheats including raising the flag in Banzai, using the pipes in Corrosion and jumping the platform in Sub Pens.
(02:15)
Harvard Medical School Swine Flu iPhone App Review
Doctors at Harvard Medical School have condensed their tens of thousands of pages of research into an easy to use iPhone app called HMS Mobile Swine Flu Center. (02:33)
The Five Elements in Tai Chi Meditation
Bring forth new life as you indulge in an exhilarating Tai Chi wake-up call that will center your thoughts and revitalize your entire being. Join acclaimed instructor, Scott Cole, as he move you through graceful Tai Chi postures. (04:24)
Performing Tai Chi Guided Meditation
Bring forth new life as you indulge in an exhilarating Tai Chi wake-up call that will center your thoughts and revitalize your entire being. Join acclaimed instructor, Scott Cole, as he move you through graceful Tai Chi postures . (05:38)
Introduction to the iPod Shuffle – #2 – Working with VoiceOver
The new iPod Shuffle uses a feature called VoiceOver to “read” the name of the track out to you when you press and hold the center button on the headphone’s controls. Because the player doesn’t have an LCD screen, this is the only way to find out what the tracks are, but the robotic VoiceOver voice may need a bit of coaching from you to give you what you want.
(04:36)
Know the Basics of Call Center Services
Today, internet marketing has a pace to get more and more customer through websites or telemarketing solutions. In this customer centric world, you need an outbound call center partner who is ready to provide you with expertise in call center services and facilitate to handle your most important inbound – outbound call center projects without hassles.
By:
Markl
Business>
Customer Servicel
Jul 20, 2009
The Advantages Of An Offshore Company
In today’s world few countries can claim to have an economy that is working to the satisfaction of its residents. The credit crunch resulted in the economies of big powers being ground into nothing, including the United States of America and the United Kingdom. As recently as a few weeks back, Ireland received a bailout package of over billion dollars because of its crashing economy.
By:
robertfogartysl
Business>
Outsourcingl
Dec 29, 2010
Financial Outsourcing Gains Global Notice
Taking into account the global recovery and regulations among financial institutions, many companies have been turning to outsourcing companies, availing themselves of financial outsourcing services such as financial services and finance and accounting outsourcing services, in order to meet regulations, while saving costs and meeting deadlines.
By:
Audrey Bl
Business>
Outsourcingl
Dec 28, 2010
Telecommunications Outsourcing on the Rise
One sector that is currently thriving is the telecommunications outsourcing sector which is estimated to end the year with an 8% growth in outsourcing as compared to 2009.
By:
Audrey Bl
Business>
Outsourcingl
Dec 28, 2010
Outsourcing Sectors to Watch In 2011
As predictions for the coming year are in abundance, different analysts and publications have weighed in on sectors in the outsourcing industry which they deem will be a sector to watch.
By:
Audrey Bl
Business>
Outsourcingl
Dec 28, 2010
2010’s Last Minute Outsourcing Deals, Acquisitions and Expansions
The year 2010 is almost at an end and prospects for the outsourcing industry still remain strong, especially in sectors such as IT and healthcare, specifically medical billing outsourcing and medical coding outsourcing.
By:
Audrey Bl
Business>
Outsourcingl
Dec 28, 2010
What You Need To Know About Using Automated Methods in Brokerage Reconciliation
It is almost a given that what works for companies in the past, may not work for those in the present. Times have been changing and the processes and strategies employed by companies are no exception.
By:
Audrey Bl
Business>
Outsourcingl
Dec 28, 2010
Where To Find A Great Quality Microfilm Scanning Service
While individuals look for options when it comes to documenting, communicating and storing information, one may want to consider a lost art of the past when it comes to such practices. For, this art of image processing, storage and retrieval has been around for some time. In fact, one of the best ways to keep historical or valuable documents in tact is through converting such documents to film through one of the few companies which still offer a microfilm scanning service.
By:
christopherl
Business>
Outsourcingl
Dec 28, 2010
Outsource PDF to Word Conversion to Increase Profit
PDF to word conversion outsourcing provides immense benefits for business. Outsourcing your document conversion activities saves the time, resources and money.
By:
Bob Krusel
Business>
Outsourcingl
Dec 28, 2010
Know the Basics of Call Center Services
InSO is one of the finest inbound outbound Call Centers which offers world class, cost-effective inbound Telemarketing Outsourcing solutions to businesses nationwide. Our diversified outbound call centre outsourcing services include; Inbound Call Center, Sales, Outbound Telemarketing, Customer Service Support, Leads Generation, Call Answering Services, Technical support and many more. Ask our business specialist for more information on our past achievements
By:
Mark Tallisl
Business>
Outsourcingl
Jul 20, 2009
lViews: 157
Add new Comment
Your Name: *
Your Email:
Comment Body: *
Verification code:*
* Required fields
Submit
Your Articles Here
It’s Free and easy
Sign Up Today
Author Navigation
My Home
Publish Article
View/Edit Articles
View/Edit Q&A
Edit your Account
Manage Authors
Statistics Page
Personal RSS Builder
My Home
Edit your Account
Update Profile
View/Edit Q&A
Publish Article
Author Box
Mark Tallis has 1 articles online
Articles Categories
All Categories
Advertising
Arts & Entertainment
Automotive
Beauty
Business
Careers
Computers
Education
Finance
Food and Beverage
Health
Hobbies
Home and Family
Home Improvement
Internet
Law
Marketing
News and Society
Relationships
Self Improvement
Shopping
Spirituality
Sports and Fitness
Technology
Travel
Writing
Agriculture
Ask an Expert
Business Ideas
Business Opportunities
Corporate
Customer Service
Entrepreneurship
Ethics
Franchise
Fundraising
Home Business
Human Resources
Industrial
International Business
Leadership
Management
Negotiation
Networking
Non Profit Organizations
Online Business
Organizational
Outsourcing
Presentation
Project Management
Public Company
Public Relations
Sales
Six Sigma
Small Business
Strategic Planning
Team Building
Training
]]>
Need Help?
Contact Us
FAQ
Submit Articles
Editorial Guidelines
Blog
Site Links
Recent Articles
Top Authors
Top Articles
Find Articles
Site Map
Webmasters
RSS Builder
RSS
Link to Us
Business Info
Advertising
Use of this web site constitutes acceptance of the Terms Of Use and Privacy Policy | User published content is licensed under a Creative Commons License.
Copyright © 2005-2010 Free Articles by ArticlesBase.com, All rights reserved.
An Author of this article Mark Divid is working for Freelance Business Analysis. InSO Provides excellent Call Centers Services, Call Center Outsourcing Services, Inbound call center services, Outbound call center, offshore call centers service, Telemarketing Services and Transaction Processing Services.
No comments
No comments yet. Be the first.
Leave a reply
Recent Posts
- Authors@Google: Sherry Turkle – “Alone Together”
- COSMIC REMNANTS – Music By: Dean Krommydas Put to Scenes From the Ocean & Outer Space
- JENNIFER________ : FINE TUNING THIS KILLING MACHINE PT. 5……..
- Profile: Staff Sgt. Stacy Pearsall, US Air Force (Ret.), from the Real Warriors Campaign
- Top 10 Innovations of 2011 Announced
