Compare Call Center Software

Dallas, TX (Vocus) May 7, 2007

Intervoice (Nasdaq: INTV) today announced that Matt Wallock, director of services business development, will lead a key metaplanning workshop session at The Technology Professional Services Association (TPSA) Summit, May 6-8 in San Diego.

Wallock’s workshop, Growing the Deal: How to Qualify Service Opportunities, will show participants how to make professional services a key component of their upfront sales processes. Using case studies and “war stories,” Wallock will show how professional service teams can uncover and qualify customer requirements earlier in the sales process, ensuring that the project’s scope is thoroughly understood from the outset, and that customer expectations and deliverables are well documented. Ultimately, Wallock will show, such procedures result in larger sales contracts and more satisfied customers.

TPSA is the technology professional services industry’s premier organization and the spring Summit, themed “Setting the Annual PS Plan,” is focused on the professional-services-planning process to provide attendees with the data, experience, and peer interaction needed to build a great professional services plan.

“We’re delighted that Matt will be sharing some of Intervoice’s secrets with us at the TPSA Summit,” said Thomas Lah, TPSA executive director. “It’s great to get the practical, hands-on perspective from members like Intervoice.”

Wallock has more than 10 years of consulting experience in professional services, performing strategic assessments and business-process improvement and redesign, and leading teams in the technology implementation. His expertise spans call management systems, IVR, CTI, and web self-service for retail, industrial, electronics, communications, services, technology, healthcare, entertainment, and energy clients.

About Intervoice

Intervoice is a world leader in unified communications, providing scalable, switch-independent software and professional services that power standards-based voice portals, multi-channel IP contact centers, and next-generation mobile-enhanced services. Since 1983, Intervoice solutions have been used by many of the world’s leading banks, communications companies, healthcare institutions, utilities and government entities. With more than 5,000 customers in 75 countries, Intervoice helps enterprises and network operators stay competitive by offering their customers best-in-class services. Intervoice Voice Portal, IP contact center software, IMS-enabled messaging products, Media Exchange™ platform and custom-built and packaged applications are available on-premise and, selectively, as managed or hosted services by Intervoice. For more information, visit www.intervoice.com.

About TPSA

The Technology Professional Services Association (TPSA) is the first and only organization for executives who create, produce, deliver, manage, measure, and optimize technology services in the world’s leading corporations. Member companies represent a diverse group of market segments including hardware and software products, systems integration, on-demand hosted applications, and value-added solutions. Through membership collaboration and management expertise, TPSA provides the information, concepts, models, and best practices required for success in the critical professional services component of the technology enterprise. For more information, visit www.tpsaonline.com.

US MEDIA CONTACT:                    

Mary Ellen Ynes                            

A&R Edelman                            

650-762-2849

# # #

More Contact Center Software Press Releases