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Free Twitter Widgets Download @ www.joeguty.com Join the widget revolution now before is too late… Outsourcing – WHOA, I am not going to outsource. I don’t want my customer dissatisfied about our services. If this is what you think when you hear the word outsourcing, please go ahead and read the rest of the article.I am sure, this article will change the way you think about the word Outsourcing. Not only will it change the way you think, but it will also lead you to a new path of success. A path of success that many corporate giants have already discovered and they are enjoying the benefits now. Now you must be wondering I have always heard my customers complain about outsourcing. Even when I call some companies, the support I get, makes me highly dissatisfied, then how can I outsource my services yet make my customers happy. Well, I would say it is possible, if done correctly. It is not that your customers hate outsourcing; they hate outsourcing when they suffer because of it. What does that mean? The customer would love outsourcing, if it is a pleasant experience for them. Now, you must be thinking, how to outsource, yet make your customers love it. By the end of this article, you will get to know how to outsource your business needs, without upsetting your customer. Before we get started, let us cover some basics of Outsourcing. Business Process Outsourcing is the delegation of one or more business processes which are not the core process of the outsourcing company …
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Interview mit Claudia Derkum (SNT Deutschland AG), Call Center Managerin des Jahres 2010 und CAt-Award Gewinnerin
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