Compare Call Center Software

The demand for richer interactions through video communications is reaching every aspect of our society. In the contact center or any other customer service environments video communications will unleash the potential to accelerate transactions, provide additional advertising revenue and offer opportunities for up-selling. Formerly known as Interactive Voice Response (IVR) systems, these audio systems have become a commonplace method for servicing customers over the phone. By adding video to these systems, call centers for example, can provide visual menus and graphical feedback throughout the transaction. Alternatively, IVVR can be used as a complete stand-alone system, providing an on-line store, or self-service menu for mobile banking.
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