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Interaction Process Automation (IPA) impacts your business like no other technology. Watch how seamlessly a claim is processed for a customer. It all starts with communication based process automation. More Details: tinyurl.com
Video Rating: 5 / 5

A look at the Telecorp Products MCCS Evaluation / Scorecard application. This application is used in a call or contact center for grading and evaluating agents. Completely web based, our Eval package allows you to custom tailor your score cards and quickly get up and evaluating. In this video, we look at creating a simple score card, then proceed to do a sample evaluation with it. In part 2 we complete the evaluation of our agent, and look at the other options within the package.
Video Rating: 0 / 5