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Contact Center Software Solutions enable immediate expansion and scalability for future growth

Fredericton, NB (PRWEB) February 4, 2009 — Indosoft Inc. announces the successful installation of its call center software suite at eCreek Solutions Group. This deployment of Asterisk based call center software with “Enhanced Q-Pump and ACD” enables eCreek to expand into inbound call center services.

“Indosoft’s call center software technology was selected based on the robustness of the platform, the capability of its ACD and the availability of simple, easy to use wizards for setup and management. As a call center service provider, we had unique requirements and were looking for a complete inbound call center software suite,” says Colter Strahan, Vice President of Information Technology at eCreek. “This call center software has an open architecture with flexibility and control that freely integrates with our business systems. We were looking for the best solution and the best value for our investment and everything pointed to Indosoft. The Indosoft call center technology has allowed us to reduce the cost of installation, increase agent productivity and improve overall efficiency.”

“We are excited about deploying this contact center software suite at eCreek. The computer telephony system will scale to multiple Asterisk servers with individual components of the call center software solution permitting easy expansion for future growth. The ACD with skills-based routing, virtual queues and personal queues are designed to cater to the needs of enterprise level call center service providers,” states James Terhune, CTO of Indosoft. “This is a feature rich call center software solution that can effortlessly scale with growth. It is a milestone in our development of call center software to build an effective ACD tightly integrated with Asterisk and a single Q-Suite managing multiple Asterisk servers.”

About Indosoft
Indosoft Inc. offers full-featured call center software with global turnkey installations and software management for both inbound and outbound call centers. Indosoft remains a leading call center software solutions provider for Asterisk. Its call center software suite and iHostPBX are multi-tenant and can be deployed for hosted solutions or remote agents. Indosoft also provides predictive dialer solutions, audio conference systems, IVR solutions, do-not-call compliance and voice recording products.

About eCreek:
eCreek Solutions Group is a leading provider of contact center solutions for a variety of industries. They provide comprehensive solutions for customer service, customer acquisition, and back-office processing to maximize the lifetime value of a customer.

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